Page | 1
D469 WGU PA Questions and Answers
(Expert Solutions)
Q: What is a challenge associated with assessing service quality?
ANS 🗹🗹: Outcome defects are not easy to measure.
Q:
Which Six Sigma step requires a firm to create goals, measures, and action plans for
projects to identify improvements that will make a significant impact on profitability and
achieve strategic objectives?
ANS 🗹🗹: Align
Q:
Why would a quality manager use a flowchart in the production process?
ANS 🗹🗹: To identify the relationships between functions
Q:
Which role do employees play as stakeholders in total quality management operations?
ANS 🗹🗹: They aim to create customer satisfaction.
Q:
Which cost is associated with a firm's investment to achieve superior performance
through ongoing process improvements?
ANS 🗹🗹: Quality assurance cost
Q:
Which approach does a firm use when it buys raw materials from suppliers in various
locations, manufactures consumer products in Asia, and then ships the finished products
to its distribution centers in the United States?
ANS 🗹🗹: Global supply chain
Q:
A company develops a product that is highly tailored to meet certain customer needs.
, Page | 2
How has the quality of design for the selected product been applied?
ANS 🗹🗹: The product has specific characteristics designed into it.
Q:
An investment bank wants to launch a new financial service for a specific income group
using the standard service design process.
What is the expected deliverable of the service specification stage?
ANS 🗹🗹: Defining the design requirements of the financial service
Q:
To improve quality standards, a manufacturing unit uses a statistical process control chart
with one standard deviation control limit to track the vibration levels of a factory
machine.
What is a characteristic of this control chart?
ANS 🗹🗹: It will be sensitive to small changes in machine vibration.
Q:
A supplier for an automobile company uses quality-at-source principles and methods
across its value chain.
How will this impact the company?
ANS 🗹🗹: Just-in-time deliveries can be planned.
Q:
An information technology firm wants to launch a new service using the standard service
design process. The firm has defined the performance benefits and performance
requirements of the new service.
What should the firm focus on?
ANS 🗹🗹: Service delivery
Q:
A logistics service provider wants to plot and track its on-time shipments to improve
customer service using a statistical control chart. The average on-time performance is
D469 WGU PA Questions and Answers
(Expert Solutions)
Q: What is a challenge associated with assessing service quality?
ANS 🗹🗹: Outcome defects are not easy to measure.
Q:
Which Six Sigma step requires a firm to create goals, measures, and action plans for
projects to identify improvements that will make a significant impact on profitability and
achieve strategic objectives?
ANS 🗹🗹: Align
Q:
Why would a quality manager use a flowchart in the production process?
ANS 🗹🗹: To identify the relationships between functions
Q:
Which role do employees play as stakeholders in total quality management operations?
ANS 🗹🗹: They aim to create customer satisfaction.
Q:
Which cost is associated with a firm's investment to achieve superior performance
through ongoing process improvements?
ANS 🗹🗹: Quality assurance cost
Q:
Which approach does a firm use when it buys raw materials from suppliers in various
locations, manufactures consumer products in Asia, and then ships the finished products
to its distribution centers in the United States?
ANS 🗹🗹: Global supply chain
Q:
A company develops a product that is highly tailored to meet certain customer needs.
, Page | 2
How has the quality of design for the selected product been applied?
ANS 🗹🗹: The product has specific characteristics designed into it.
Q:
An investment bank wants to launch a new financial service for a specific income group
using the standard service design process.
What is the expected deliverable of the service specification stage?
ANS 🗹🗹: Defining the design requirements of the financial service
Q:
To improve quality standards, a manufacturing unit uses a statistical process control chart
with one standard deviation control limit to track the vibration levels of a factory
machine.
What is a characteristic of this control chart?
ANS 🗹🗹: It will be sensitive to small changes in machine vibration.
Q:
A supplier for an automobile company uses quality-at-source principles and methods
across its value chain.
How will this impact the company?
ANS 🗹🗹: Just-in-time deliveries can be planned.
Q:
An information technology firm wants to launch a new service using the standard service
design process. The firm has defined the performance benefits and performance
requirements of the new service.
What should the firm focus on?
ANS 🗹🗹: Service delivery
Q:
A logistics service provider wants to plot and track its on-time shipments to improve
customer service using a statistical control chart. The average on-time performance is
