HUMAN RELATIONS - Ch. 10 Quiz With
answers already passed
American culture has changed from our early days as farmers to - correct answer ✔✔a culture
of creativity and empathy for others
Case 10.1
Antonio's company has an employee orientation program; has an extensive employee
performance review program; and encourages managers to praise, write letters of appreciation
for jobs well done, and take the time to listen to their employees. Years ago, the company began
a positive reinforcement program. Managers were initially reluctant to support the program
because they expected employees to begin demanding pay raises. But the company kept
working at it, and eventually the program was accepted. Then, in order to increase quality and
productivity, assembly-line workers were paid based on piecework for each acceptable
component that they built. When the incentive programs were first introduced, employees
competed with each other, teamwork was destroyed, and interpersonal relations dropped to an
all-time low. Now the incentive programs and other positive reinforcement programs seem to
be working. Howe - correct answer ✔✔feedback and affirmation
A human quality that involves a giver and a receiver and that benefits both is: - correct answer
✔✔gratitude
Every time a waiter or waitress receives a 5-star service rating submitted by a customer, he/she
earns bonus points, which can be accumulated and redeemed for various prizes. This
arrangement is an example of a(n) ____________________. - correct answer ✔✔incentive
program
Case 10.1
answers already passed
American culture has changed from our early days as farmers to - correct answer ✔✔a culture
of creativity and empathy for others
Case 10.1
Antonio's company has an employee orientation program; has an extensive employee
performance review program; and encourages managers to praise, write letters of appreciation
for jobs well done, and take the time to listen to their employees. Years ago, the company began
a positive reinforcement program. Managers were initially reluctant to support the program
because they expected employees to begin demanding pay raises. But the company kept
working at it, and eventually the program was accepted. Then, in order to increase quality and
productivity, assembly-line workers were paid based on piecework for each acceptable
component that they built. When the incentive programs were first introduced, employees
competed with each other, teamwork was destroyed, and interpersonal relations dropped to an
all-time low. Now the incentive programs and other positive reinforcement programs seem to
be working. Howe - correct answer ✔✔feedback and affirmation
A human quality that involves a giver and a receiver and that benefits both is: - correct answer
✔✔gratitude
Every time a waiter or waitress receives a 5-star service rating submitted by a customer, he/she
earns bonus points, which can be accumulated and redeemed for various prizes. This
arrangement is an example of a(n) ____________________. - correct answer ✔✔incentive
program
Case 10.1
