Walgreens Interview Test Questions and Answers Already Passed
Tell me about yourself - Answers My name is Jocelyn Wong and I'm a current student at Hofstra
University. I am very motivated, and once I determine expectations, it is very important to me that I
exceed them. I aim to receive my masters and become a Physician Assistant.
Strengths - Answers I also enjoy working collaboratively with others and am able to work efficiently and
can effectively multi-task to accomplish any tasks I'm given.I find it easy for me to communicate with
new people, and meet the needs of others.
Tell me about your past job experience - Answers I used to work at the Queens Library but I
unfortunately lost my job due to covid
Tell me about an experience you had with a difficult customer - Answers In the library there are books
that customers have reserved online and they have to come before a certain date in order to pick up
their books. If that date passes their name gets removed and it moves onto the next person on the
reserve list. One day, a man couldn't find his reserved book and asked me where it was. I asked him
when his pick up date was, and he told me it had already passed. Upon hearing this, I explained to him
the company policy regarding reserve books and how he would have to either request a reserve again or
wait until book was returned if it was already checked out. He kept insisting I should just give him the
book since he was only a day late and I empathized with him and remained calm. I resolved the issue by
helping him reserve the book again online and I walked him through the steps on how to reserve the
book.
Explain strategies you use to manage your time effectively - Answers I manage my time effectively by
make weekly and daily schedules to prioritize my goals and tasks that I need to get done. By doing this, I
make sure I have a direction and focus for what I need to accomplish, and the deadlines I set for myself
help keep me on track.
Tell me about your last failure - Answers bio test
how do you explain to a customer how to take a prescription - Answers I would ask them if they have
any questions about their prescription and would notify them of any notes from the physician and tell
them to call their physician if there are any side effects. I would also tell them the instructions listed for
their prescription and the date and times they should take it.
How would you respond to a customer that is complaining about waiting too long or that they're not
able to get it? - Answers I would first acknowledge their frustrations and empathize with them and
personally I would identify their needs in this scenario being the fact that they feel as if they're waiting
too long for their prescription. I would then offer to help proactively by checking the progress of their
prescription and would continue to provide service until they're satisfied.
What would you do if a customer did not speak english - Answers I would try to identify what language
they are speaking and make them as comfortable as possible. I would then contact my supervisor and
see if there's anyway the translator can be brought in to help them.
Tell me about yourself - Answers My name is Jocelyn Wong and I'm a current student at Hofstra
University. I am very motivated, and once I determine expectations, it is very important to me that I
exceed them. I aim to receive my masters and become a Physician Assistant.
Strengths - Answers I also enjoy working collaboratively with others and am able to work efficiently and
can effectively multi-task to accomplish any tasks I'm given.I find it easy for me to communicate with
new people, and meet the needs of others.
Tell me about your past job experience - Answers I used to work at the Queens Library but I
unfortunately lost my job due to covid
Tell me about an experience you had with a difficult customer - Answers In the library there are books
that customers have reserved online and they have to come before a certain date in order to pick up
their books. If that date passes their name gets removed and it moves onto the next person on the
reserve list. One day, a man couldn't find his reserved book and asked me where it was. I asked him
when his pick up date was, and he told me it had already passed. Upon hearing this, I explained to him
the company policy regarding reserve books and how he would have to either request a reserve again or
wait until book was returned if it was already checked out. He kept insisting I should just give him the
book since he was only a day late and I empathized with him and remained calm. I resolved the issue by
helping him reserve the book again online and I walked him through the steps on how to reserve the
book.
Explain strategies you use to manage your time effectively - Answers I manage my time effectively by
make weekly and daily schedules to prioritize my goals and tasks that I need to get done. By doing this, I
make sure I have a direction and focus for what I need to accomplish, and the deadlines I set for myself
help keep me on track.
Tell me about your last failure - Answers bio test
how do you explain to a customer how to take a prescription - Answers I would ask them if they have
any questions about their prescription and would notify them of any notes from the physician and tell
them to call their physician if there are any side effects. I would also tell them the instructions listed for
their prescription and the date and times they should take it.
How would you respond to a customer that is complaining about waiting too long or that they're not
able to get it? - Answers I would first acknowledge their frustrations and empathize with them and
personally I would identify their needs in this scenario being the fact that they feel as if they're waiting
too long for their prescription. I would then offer to help proactively by checking the progress of their
prescription and would continue to provide service until they're satisfied.
What would you do if a customer did not speak english - Answers I would try to identify what language
they are speaking and make them as comfortable as possible. I would then contact my supervisor and
see if there's anyway the translator can be brought in to help them.
