ACTUAL Exam Questions and CORECT
Answers
What is one of the recommendations for helping fire officers develop technical competencies
within their companies? - CORRECT ANSWER Use problem-solving scenarios
Fire fighters have four major changes in their relationship to the formal fire department
organization in their careers. What is one of those changes? - CORRECT ANSWER First
promotion to chief officer
__________ is the complex system of inherent attributes that determine a person's moral and
ethical actions and reactions. - CORRECT ANSWER Integrity
What agency enforces the federal laws establishing the civil rights of Americans? - CORRECT
ANSWER Equal Employment Opportunity Commission
What term does the International Association of Fire Chiefs use for a Fire Officer 1? -
CORRECT ANSWER Supervising fire officer
What branch of management includes the setting of compensation and benefits? - CORRECT
ANSWER Human resources
According to James Page, there are three distinct roles a company officer performs as part of his
duties? Which of the following is NOT one of those roles? - CORRECT ANSWER Friend
What can a fire officer to do improve his effectiveness in handling a unpopular order? -
CORRECT ANSWER Determine the history behind the order
,When officers are preparing to present a class on a topic, what/whom should they consult first? -
CORRECT ANSWER Their personal training library
Although there are four common forms of staffing fire department organizations, most
discussions divide fire fighters into what two categories? - CORRECT ANSWER Career
and volunteer
What kind of behavior can be described as consistent with the department's core values, mission
statement, and value statements? - CORRECT ANSWER Ethical behavior
What type of fire department uses full-time career personnel along with volunteer or paid-on-call
personnel to staff the deparment? - CORRECT ANSWER Combination
In 1871, two major American fires occurred which would change the way the country viewed
and responded to fire. What was one of those fires? - CORRECT ANSWER The Great
Chicago Fire
Within the NFPA requirements for Fire Officer 1, are there any requirements for certification as
an instructor? - CORRECT ANSWER Yes, NFPA Fire Instructor 1
The Equal Employment Opportunity Act of 1972 includes almost all public and private
employers with a minimum number of employees? What is the number? - CORRECT
ANSWER 15
There are several things a department might do as part of compliance with a consent decree.
What is one such thing? - CORRECT ANSWER Engage in community outreach
Looking beyond the physical attributes of individuals and matching the individual's strengths
with the organization's needs in order for the organization, the individual, and the officer to be
successful is a must fo the fire officer to maintain __________. - CORRECT
ANSWER Cultural diversity
,What roles did the participants in the administrative fire officer survey favor between
themselves, their fire officers, and the running of the fire stations? - CORRECT
ANSWER Chiefs will be available for consultation, but the fire officers will run their
stations
According to the Annex A of NFPA 1021, public safety personnel must make choices based on
the _____________. - CORRECT ANSWER Maximum benefit to the citizens and the
community
What type of organizational document is developed to proved definite guidelines for present and
future actions? - CORRECT ANSWER Policy
What is one method of fostering the concept of appropriate workplace behavior? - CORRECT
ANSWER Fire fighters develop their own set of rules
It is said that fire officers should walk the talk. What does that mean? - CORRECT
ANSWER They should demonstrate the behaviors they say are important
What level of fire officer is generally associated as being the senior non-chief officer in a
department? - CORRECT ANSWER II
What devices introduced in the 1850s enabled citizens to send a coded telegraph signal to the fire
department dispatch center? - CORRECT ANSWER Public call boxes
With _______, the specific assignment of a task to an individual makes that person responsible
for completing the task and prevents duplication of job assignments. - CORRECT
ANSWER Division of labor
When steam-powered fire engines were introduced in the 1800s, what was the reaction of many
volunteer fire fighters? - CORRECT ANSWER They were threatened by them and resisted
their use
, Fire fighters who want to initiate a harassment complaint have three methods for doing so. At
what level must they first make contact? - CORRECT ANSWER It is their choice
Who must take corrective action if an investigation confirms a harassment complaint has merit? -
CORRECT ANSWER The fire chief
A theory Y manager believes that people need to be ________, not __________. - CORRECT
ANSWER Encouraged/controlled
Fire officers should consult their supervisors if they are going to make a decision that
__________. - CORRECT ANSWER Goes beyond their scope of authority
What is the term for the set of guidelines that a department establishes for fire fighters? -
CORRECT ANSWER Discipline
Human resource management is built from two generalized schools of management thought.
What is one of those schools? - CORRECT ANSWER Scientific
What is on of the higher-profile roles a fire officer can perform? - CORRECT
ANSWER Functioning as incident commander
Most experts believe that span of control should extend to no more than a specific number of
people. What is that number? - CORRECT ANSWER 5
What is the primary purpose of having an accurate beginning of shift report? - CORRECT
ANSWER Ensure adequate staffing
What is on of the three recommended activities for fire officers to work effectively with their
supervisors? - CORRECT ANSWER Keep your supervisor informed