TEST BANK for Operations Management,
d d d d
14th Editionby William J Stevenson
d d d d d
d Chapters 1 - 19
d d d
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d
Table dof dContents
Chapter d01 dIntroduction dto dOperations dManagement
d Chapter d02 dCompetitiveness, dStrategy, dand dProductivity
d Chapter d03 dForecasting
Chapter d04 dProduct dand dService dDesign
d Chapter d04S dReliability
Chapter d05 dStrategic dCapacity dPlanning dfor dProducts dand dServices
d Chapter d05S dDecision dTheory
Chapter d06 dProcess dSelection dand dFacility dLayout
d Chapter d07 dWork dDesign dand dMeasurement
d Chapter d07S dLearning dCurves
Chapter d08 dLocation dPlanning dand
dAnalysis d Chapter d08S dThe dTransportation
dModel d Chapter d09 dManagement d of
dQuality d Chapter d10 dQuality dControl
Chapter d10S dAcceptance dSampling
Chapter d11 dAggregate dPlanning dand dMaster dScheduling
d Chapter d12 dMRP dand dERP
Chapter d13 dInventory dManagement
d Chapter d14 dJIT dand dLean dOperations
d Chapter d14S dMaintenance
Chapter d15 dSupply dChain dManagement
d Chapter d16 dScheduling
Chapter d17 dProject d Management
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Chapter d18 dManagement dof dWaiting dLines
d Chapter d19 dLinear dProgramming
Chapter 01 Introduction to Operations Management
d d d d d
Student:
1. Operations dmanagers dare dresponsible dfor dassessing dconsumer dwants dand dneeds dand dselling
dand d promoting dthe dorganization's dgoods dor dservices.
True False
2. Often, dthe dcollective dsuccess dor dfailure dof dcompanies' doperations dfunctions dwill dimpact
dthe d ability dof da dnation dto dcompete dwith dother dnations.
True False
3. Companies dare deither dproducing dgoods dor ddelivering dservices. dThis dmeans dthat donly done dof
dthe d two dtypes dof doperations dmanagement dstrategies dare dused.
True False
4. Operations, d marketing, dand dfinance dfunction dindependently dof deach dother din
dmost d organizations.
True False
5. The dgreater dthe ddegree dof dcustomer dinvolvement, dthe dmore dchallenging dthe ddesign
dand d management d of doperations.
True False
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d
6. Goods dproducing dorganizations dare dnot dinvolved din dservice
dactivities. d True False
7. Service doperations drequire dadditional dinventory dbecause dof dthe dunpredictability dof
dconsumer d demand.
True False
8. The dvalue dof doutputs dis dmeasured dby dthe dprices dcustomers dare dwilling dto dpay dfor
dgoods dor d services.
True False
9. The duse dof dmodels dwill dguarantee dthe dbest dpossible
ddecisions. d True False
10. People dwho dwork din dthe dfield dof doperations dshould dhave dskills dthat dinclude dboth
dknowledge d and dpeople dskills.
True False
11. Assembly dlines dachieved dproductivity dbut dat dthe dexpense dof dstandard dof
dliving. d True False
12. The doperations dmanager dhas dprimary dresponsibility dfor dmaking doperations dsystem
ddesign d decisions, dsuch das dsystem dcapacity dand dlocation dof dfacilities.
True False
13. The dword d"technology" dis dused donly dto drefer dto d"information
dtechnology". d True False