EMD Exam UPDATED ACTUAL Exam
Questions and CORECT Answers
TRUE - CORRECT ANSWER ANI/ALI INFORMATION SHOULD ALWAYS BE
VERIFIED TO ENDURE ACCURACY.
TRUE/FALSE
TRUE - CORRECT ANSWER WHEN CALLING FOR HELP, THE CALLER MAY HEAR
MORE RING TONES THAN THE CALL TAKER.
TRUE/FALSE
RATE - CORRECT ANSWER IN EFFECTIVE TELECOMMUNICATION, ________ IS
MORE IMPORTANT THAN VOLUME.
VOLUME - CORRECT ANSWER IN EFFECTIVE TELECOMMUNICATION, RATE IS
MORE IMPORTANT THAN __________..
FALSE - CORRECT ANSWER WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD CHALLENGE FALSE ASSERTIONS OR BELIEFS.
TRUE/FALSE
FALSE - CORRECT ANSWER WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD GO ALONG WITH FALSE ASSERTIONS OR BELIEFS.
TRUE/FALSE
, TRUE - CORRECT ANSWER WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD INFORM THE CALLER YOU SEE THINGS DIFFERENTLY AND
ACKNOWLEDGE THE FACT THAT PEOPLE HAVE THE RIGHT TO SEE THINGS IN
THEIR OWN WAY.
VIDEO RELAY - CORRECT ANSWER ALLOWS SPEECH AND HEARING IMPAIRED
CALLERS TO COMMUNICATE WITH CALLTAKERS BY SIGNING THEIR MESSAGES
TO AN INTERPRETER.
VOICE CARRYOVER - CORRECT ANSWER ALLOWS HEARING IMPAIRED
CALLERS TO SPEAK TO CALLTAKERS AND RECEIVE TTY/TDD ANSWERS FROMM
THE CALLTALER.
HEARING CARRYOVER - CORRECT ANSWER ALLOWS SPEECH IMPAIRED
CALLERS TO USE TTY/TDD TO TEXT CALLTAKERS AND HEAR THE CALLTATKER'S
ANSWERS.
MY LANGUAGE - CORRECT ANSWER TO EFFECTIVELY WORK WITH FOREIGN-
LANGUAGE CALLERS YOU AS A CALL TAKER MUST DETERMINE - DOES THE
FOREIGN-LANGUAGE CALLER KNOW ENOUGH OF __ ________ TO
COMMUNICATE?
FOREIGN LANGUAGE - CORRECT ANSWER TO EFFECTIVELY WORK WITH
FOREIGN-LANGUAGE CALLERS YOU HAVE TO KNOW HOW TO OBTAIN _______
________ SUPPORT.
INITIAL RESPONSE - CORRECT ANSWER TO EFFECTIVELY WORK WITH
FOREIGN-LANGUAGE CALLERS THE CALLTAKER MUST KNOW WHEN THEY
SHOULD SEND AN _______ ________.
AN ADULT - CORRECT ANSWER WHEN WORKING WITH A CHILD CALLER, YOU
SHOULD ASK TO SPEAK TO __ _____ WHEN NECESSARY.
Questions and CORECT Answers
TRUE - CORRECT ANSWER ANI/ALI INFORMATION SHOULD ALWAYS BE
VERIFIED TO ENDURE ACCURACY.
TRUE/FALSE
TRUE - CORRECT ANSWER WHEN CALLING FOR HELP, THE CALLER MAY HEAR
MORE RING TONES THAN THE CALL TAKER.
TRUE/FALSE
RATE - CORRECT ANSWER IN EFFECTIVE TELECOMMUNICATION, ________ IS
MORE IMPORTANT THAN VOLUME.
VOLUME - CORRECT ANSWER IN EFFECTIVE TELECOMMUNICATION, RATE IS
MORE IMPORTANT THAN __________..
FALSE - CORRECT ANSWER WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD CHALLENGE FALSE ASSERTIONS OR BELIEFS.
TRUE/FALSE
FALSE - CORRECT ANSWER WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD GO ALONG WITH FALSE ASSERTIONS OR BELIEFS.
TRUE/FALSE
, TRUE - CORRECT ANSWER WHEN WORKING WITH A CALLER WITH MENTAL
ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR DELUSIONS YOU
SHOULD INFORM THE CALLER YOU SEE THINGS DIFFERENTLY AND
ACKNOWLEDGE THE FACT THAT PEOPLE HAVE THE RIGHT TO SEE THINGS IN
THEIR OWN WAY.
VIDEO RELAY - CORRECT ANSWER ALLOWS SPEECH AND HEARING IMPAIRED
CALLERS TO COMMUNICATE WITH CALLTAKERS BY SIGNING THEIR MESSAGES
TO AN INTERPRETER.
VOICE CARRYOVER - CORRECT ANSWER ALLOWS HEARING IMPAIRED
CALLERS TO SPEAK TO CALLTAKERS AND RECEIVE TTY/TDD ANSWERS FROMM
THE CALLTALER.
HEARING CARRYOVER - CORRECT ANSWER ALLOWS SPEECH IMPAIRED
CALLERS TO USE TTY/TDD TO TEXT CALLTAKERS AND HEAR THE CALLTATKER'S
ANSWERS.
MY LANGUAGE - CORRECT ANSWER TO EFFECTIVELY WORK WITH FOREIGN-
LANGUAGE CALLERS YOU AS A CALL TAKER MUST DETERMINE - DOES THE
FOREIGN-LANGUAGE CALLER KNOW ENOUGH OF __ ________ TO
COMMUNICATE?
FOREIGN LANGUAGE - CORRECT ANSWER TO EFFECTIVELY WORK WITH
FOREIGN-LANGUAGE CALLERS YOU HAVE TO KNOW HOW TO OBTAIN _______
________ SUPPORT.
INITIAL RESPONSE - CORRECT ANSWER TO EFFECTIVELY WORK WITH
FOREIGN-LANGUAGE CALLERS THE CALLTAKER MUST KNOW WHEN THEY
SHOULD SEND AN _______ ________.
AN ADULT - CORRECT ANSWER WHEN WORKING WITH A CHILD CALLER, YOU
SHOULD ASK TO SPEAK TO __ _____ WHEN NECESSARY.
