FLETC BOP FINAL (2025) EXAM 2025
QUESTIONS AND ANSWERS
What responsibilities do a correctional workers have to keep conflicts from escalating? -
ANS Intervene, take responsibility for resolving the situation,
Get both sides of the story
What are the four main points to remember about communicating attention while you listen? -
ANS Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively
Your overall body language makes a big difference and encouraging someone to talk to you
what are some key things to remember? - ANS Sit or lean forward,
Keep still,
Be aware of the look on your face
What to techniques is involved in responding - ANS Paraphrasing and reflecting
When does paraphrasing occur? - ANS During the convo
When does summarizing occur? - ANS At the end of the conversation
1 Copyright ©2025 THESTAR ALL RIGHTS RESERVED
, What is paraphrasing? - ANS Rephrasing the message in your own words
What is reflecting? - ANS Deals with emotions
What is probing? - ANS Way to go about getting information from someone
What are the do's in probing? - ANS Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information
What is summarizing? - ANS A brief statement highlighting the main points of discussion in
feeding them back to the other party for clarification
What are the steps on how to obtain closure? - ANS Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
What are behavioral patterns? - ANS How a person typically ask and interacts with others
What are the four types of inmates? - ANS Predatory
Average
Weak
Psychologically disturbed
2 Copyright ©2025 THESTAR ALL RIGHTS RESERVED
QUESTIONS AND ANSWERS
What responsibilities do a correctional workers have to keep conflicts from escalating? -
ANS Intervene, take responsibility for resolving the situation,
Get both sides of the story
What are the four main points to remember about communicating attention while you listen? -
ANS Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively
Your overall body language makes a big difference and encouraging someone to talk to you
what are some key things to remember? - ANS Sit or lean forward,
Keep still,
Be aware of the look on your face
What to techniques is involved in responding - ANS Paraphrasing and reflecting
When does paraphrasing occur? - ANS During the convo
When does summarizing occur? - ANS At the end of the conversation
1 Copyright ©2025 THESTAR ALL RIGHTS RESERVED
, What is paraphrasing? - ANS Rephrasing the message in your own words
What is reflecting? - ANS Deals with emotions
What is probing? - ANS Way to go about getting information from someone
What are the do's in probing? - ANS Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information
What is summarizing? - ANS A brief statement highlighting the main points of discussion in
feeding them back to the other party for clarification
What are the steps on how to obtain closure? - ANS Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
What are behavioral patterns? - ANS How a person typically ask and interacts with others
What are the four types of inmates? - ANS Predatory
Average
Weak
Psychologically disturbed
2 Copyright ©2025 THESTAR ALL RIGHTS RESERVED
