MGMT 339 FINAL PAPER 2025/2026 QUESTIONS AND
ANSWERS GUARANTEE A+
✔✔What is managerial control? - ✔✔Processes that direct the activities of individuals
toward achievment of organizations goals
✔✔Exampls of various control tools companies use: - ✔✔-fitness centers
-childcare
-gourmet food
-employee recognition and bonuses
-sleep pods
-unlimited vacation plans
✔✔Control Systems - Bureaucratic (Formal) - ✔✔Use of rules, regulations, and
authority to guide performance
✔✔Control Systems - Market - ✔✔Control based on use of pricing mechanisms and
economic information
✔✔Control Systems - Clan - ✔✔Control based on norms, values, shared goals and trust
amoung group members
✔✔Fomal Control Cycle - ✔✔Setting Performance Standards -> Measuring
Performance -> Comparing Performance against standards -> Taking corrective
actions/offer rewards when needed
✔✔Approaches to Bureaucratic Control - Feedforward Control - ✔✔Process used
before operations begin:
including policies, procedures, and rules designed to ensure that planned activities are
carried out properly
✔✔Approaches to Bureaucratic Control - Concurrent Control - ✔✔Process used while
plans are being carried out:
including directing, monitoring, and fine-tuning activities as theyre performed
✔✔Approached to Bureaucratic Control - Feedback Control - ✔✔Focus on use of
information about previous results to better future activities
Ex: GPA
✔✔Disadvantages of bureaucratic control - ✔✔-inefficiency due to rules
-lack of innovation and creativity
-tactical behavior
, -resistance to control
✔✔Designing effective control system - ✔✔1. valid performance standards
2. adequate info to employees
3. acceptability to employees
4. open communication
5. Use multiple approaches
✔✔Intrinsic Motivation - ✔✔doing something for own personal reasons
✔✔Extrinsic Motivation - ✔✔doing something for external purposes like rewards
✔✔What is operations? - ✔✔Series of actions conducting to an end
Business process: series of structured activities that produce a specific good or service
✔✔What is operations management? - ✔✔Process that transform inputs into products
and services
✔✔Roles of operations within an organization: - ✔✔-inventory
-manufacturing
-packaging
-quality control
-maintenance
-capacity
✔✔OM Process - Demand management - ✔✔Forecast demand of g&s
-plan/adjust capacity to meet demand
✔✔OM Process - Order fulfillment - ✔✔Management of outbound logistics:
include order reception, picking, packaging, and delivery
✔✔OM Process - Manufacturing management - ✔✔Design manufcaturing processes
(facility & layout) to create g&s customer wants
✔✔OM Process - inventory Management - ✔✔Oversee and control storage & use of
componenets and finished goods
✔✔OM Process - distribution management - ✔✔Design distribution network to deliver
g&s on time
-select transport mode; manage warehouse
ANSWERS GUARANTEE A+
✔✔What is managerial control? - ✔✔Processes that direct the activities of individuals
toward achievment of organizations goals
✔✔Exampls of various control tools companies use: - ✔✔-fitness centers
-childcare
-gourmet food
-employee recognition and bonuses
-sleep pods
-unlimited vacation plans
✔✔Control Systems - Bureaucratic (Formal) - ✔✔Use of rules, regulations, and
authority to guide performance
✔✔Control Systems - Market - ✔✔Control based on use of pricing mechanisms and
economic information
✔✔Control Systems - Clan - ✔✔Control based on norms, values, shared goals and trust
amoung group members
✔✔Fomal Control Cycle - ✔✔Setting Performance Standards -> Measuring
Performance -> Comparing Performance against standards -> Taking corrective
actions/offer rewards when needed
✔✔Approaches to Bureaucratic Control - Feedforward Control - ✔✔Process used
before operations begin:
including policies, procedures, and rules designed to ensure that planned activities are
carried out properly
✔✔Approaches to Bureaucratic Control - Concurrent Control - ✔✔Process used while
plans are being carried out:
including directing, monitoring, and fine-tuning activities as theyre performed
✔✔Approached to Bureaucratic Control - Feedback Control - ✔✔Focus on use of
information about previous results to better future activities
Ex: GPA
✔✔Disadvantages of bureaucratic control - ✔✔-inefficiency due to rules
-lack of innovation and creativity
-tactical behavior
, -resistance to control
✔✔Designing effective control system - ✔✔1. valid performance standards
2. adequate info to employees
3. acceptability to employees
4. open communication
5. Use multiple approaches
✔✔Intrinsic Motivation - ✔✔doing something for own personal reasons
✔✔Extrinsic Motivation - ✔✔doing something for external purposes like rewards
✔✔What is operations? - ✔✔Series of actions conducting to an end
Business process: series of structured activities that produce a specific good or service
✔✔What is operations management? - ✔✔Process that transform inputs into products
and services
✔✔Roles of operations within an organization: - ✔✔-inventory
-manufacturing
-packaging
-quality control
-maintenance
-capacity
✔✔OM Process - Demand management - ✔✔Forecast demand of g&s
-plan/adjust capacity to meet demand
✔✔OM Process - Order fulfillment - ✔✔Management of outbound logistics:
include order reception, picking, packaging, and delivery
✔✔OM Process - Manufacturing management - ✔✔Design manufcaturing processes
(facility & layout) to create g&s customer wants
✔✔OM Process - inventory Management - ✔✔Oversee and control storage & use of
componenets and finished goods
✔✔OM Process - distribution management - ✔✔Design distribution network to deliver
g&s on time
-select transport mode; manage warehouse
