DUMPS
BASE
EXAM DUMPS
PEOPLECERT
ITIL-4-BRM
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ITIL 4 Specialist: Business Relationship
Management
, 1.In the context of the “business relationship management” practice, which statement
is CORRECT?
A. Focuses primarily on the needs of service users
B. Nurtures relationships at strategic levels
C. Focuses on relationships between individuals
D. Aims to manage agreements with consumers
Answer: B
Explanation:
The Business Relationship Management practice is designed to nurture and maintain
relationships with stakeholders at strategic and organizational levels, ensuring
alignment between the organization’s strategy and stakeholder needs.
on
2.Identify the missing word(s) in the following sentence.
ti
ra
pa
A key challenge of the business relationship management practice is a lack of
re
P
understanding of the operating models of the [?].
m
xa
A. IT service provider
E
to
B. Key stakeholders
de
C. External regulators
ui
G
D. Service consumer
e
at
im
Answer: D
lt
-U
Explanation:
)
02
A core challenge for Business Relationship Management is that the practice often
8.
(V
lacks insight into the operating models of the service consumer, which hampers its
ps
ability to align services with consumer needs.
um
D
m
xa
E
M
3.Which activity is the responsibility of the ‘sponsor’ role?
R
-B
A. Authorizes the budget for service consumption
-4
IL
B. Defines the requirements for a service
IT
t
er
C. Uses the service
ec
pl
D. Takes responsibility for the outcomes of service consumption
eo
Answer: A
P
Explanation:
The sponsor is the individual who secures and authorizes funding for service
consumption, ensuring that the necessary budget is allocated.
4.A parent is authorizing the purchase of a cell phone for her child.
What role is the parent assuming?
A. Sponsor
B. Customer
C. User
BASE
EXAM DUMPS
PEOPLECERT
ITIL-4-BRM
28% OFF Automatically For You
ITIL 4 Specialist: Business Relationship
Management
, 1.In the context of the “business relationship management” practice, which statement
is CORRECT?
A. Focuses primarily on the needs of service users
B. Nurtures relationships at strategic levels
C. Focuses on relationships between individuals
D. Aims to manage agreements with consumers
Answer: B
Explanation:
The Business Relationship Management practice is designed to nurture and maintain
relationships with stakeholders at strategic and organizational levels, ensuring
alignment between the organization’s strategy and stakeholder needs.
on
2.Identify the missing word(s) in the following sentence.
ti
ra
pa
A key challenge of the business relationship management practice is a lack of
re
P
understanding of the operating models of the [?].
m
xa
A. IT service provider
E
to
B. Key stakeholders
de
C. External regulators
ui
G
D. Service consumer
e
at
im
Answer: D
lt
-U
Explanation:
)
02
A core challenge for Business Relationship Management is that the practice often
8.
(V
lacks insight into the operating models of the service consumer, which hampers its
ps
ability to align services with consumer needs.
um
D
m
xa
E
M
3.Which activity is the responsibility of the ‘sponsor’ role?
R
-B
A. Authorizes the budget for service consumption
-4
IL
B. Defines the requirements for a service
IT
t
er
C. Uses the service
ec
pl
D. Takes responsibility for the outcomes of service consumption
eo
Answer: A
P
Explanation:
The sponsor is the individual who secures and authorizes funding for service
consumption, ensuring that the necessary budget is allocated.
4.A parent is authorizing the purchase of a cell phone for her child.
What role is the parent assuming?
A. Sponsor
B. Customer
C. User
