Class D Water License – Texas Exam Questions & Answers| 100% Success

Class D Water License – Texas Exam Questions & Answers| 100% Success Operators have a responsibility to provide drinking water that meets federal and state standards. (true/false) - ANS-true Water must be disinfected, delivered at inadequate pressure, and be ample in quantity. (true/false) - ANS-false (adequate pressure) Utility employees should guard the water supply and facilities from contamination, public tours, and even terrorism. (true/false) - ANS-false (public tours) The state requires bacteriological sample results be kept _____ years. - ANS-5 years The state requires chemical analysis be kept at least _____ years. - ANS-10 years EPA requires a water system to keep a copy of each consumer confidence report at least _____ years. - ANS-5 years A public water system provides the public with piped water for human consumption, serves at least _____ service connections, and regularly serves at least _____ individuals daily at least _____ days out of the year. - ANS-15 service connections 25 individuals 60 days out of the year The water utility field affects everyone because _____. - ANS-water is essential to life and health The water utility employee should remember customers are entitled to _____ and _____. - ANS-courteous treatment and answers to questions about water In Texas, water operator licensing is administered by the _____. - ANS-TCEQ All public water systems are required to employ licensed operators even if the system only _____ treated water bought from another source. - ANS-redistributes treated water Public water systems include cities, municipal utility districts, rural water supply corporations, mobile home parks, and _____. - ANS-campgrounds Examples of community water systems include ________. a. municipalities b. municipal utility districts c. rural water supply corporations d. mobile home parks e. all the above - ANS-e. all of the above A federal agency impacting the water utility industry is the _____. - ANS-EPA The most important federal law impacting the water utility industry is the _____. - ANS-Safe Drinking Water Act (PL93-523) The four national safety and quality standards for drinking water covered in the Safe Drinking Water Act are physical, chemical, ________ and radiological. - ANS-bacteriological The state agency that regulates drinking water in Texas and administers the federal Safe Drinking Water Act is the ________. - ANS-TCEQ Water utility system personnel are required to notify the TCEQ of changes or alterations of the system, a new facility to be built, and water supply ________. - ANS-health hazards Some regional and local agencies impacting the water utility industry are municipal utility districts, rural water supply corporations, drainage districts, ________, groundwater conservation districts, and subsidence districts. - ANS-river authorities Public relations (PR) is the relationship between YOU, the water utility employee, and the _____. - ANS-customer The keys to good customer relations are (1) everything the utility does is PR, (2) customers are entitled to courteous treatment, (3) every employee is a PR person. (true/false) - ANS-true Meter readers are the persons with whom customers have the least contact. (true/false) - ANS-false (meter readers often have the most contact) Meter readers can be ambassadors of goodwill. (true/false) - ANS-true Maintenance crews can warn customers of service interruptions and provide signs and barriers to protect the public. (true/false) - ANS-true The plant operator is responsible for treating the water to assure it is safe to drink and use. (true/false) - ANS-true Water bills should be accurate, itemized, and neat, and payment should be optional. (true/false) - ANS-false (payment not optional) All employees should be kept informed of utility plans and policies. (true/false) - ANS-true Complaints should be treated as "griping" and investigated as a last priority. (true/false) - ANS-false In small water systems the operator is often _____, _____ and _____. - ANS-meter reader, repair crew and pump operator "Stuffers" sent to customers in billing statements may contain ________. Continues...