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PUBLIX DELI MANAGER TEST FINAL EXAM
CURRENTLY TESTING COMPLETE ACCURATE EXAM
QUESTIONS WITH DETAILED VERIFIED ANSWERS
WITH RATIONALES /ALREADY GRADED A+/ LATEST
EXAM!!!
What does FIFO stand for? - Answer-First in First out
What type of equipment is used to merchandise meat and
cheese? - Answer-Carlson System
What are the steps of legendary service? - Answer-1.
Greet the customer by name if possible and smile.
2. Use your observation skills to engage customer
3. Create their happily ever after
4. Thank the customer and invite them back
What do you do in the first step of legendary customer
service? - Answer-Greet all customers when they're within
10ft and within 10 seconds of entering your department. If
you're already working with a customer and another one
approaches acknowledge the new customer with a smile,
nod and a quick "I'll be right with you." Use customers
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names when possible to make them feel welcome. You
can learn the names of regular customers when they
make a special item request, fill out an order form, tender
a transaction with a check or credit card or by their name
badge if they're wearing one. You can also fry introducing
yourself by name and they'll probably do the same.
What do you do in the second step of legendary service? -
Answer-Take note of the customers facial expressions, if
they're shopping alone, or with others, what items are in
the cart or basket and if they may need additional
assitance.
Looking for these clues by using observation skills helps
you strike up a conversation and give you the opportunity
to meet the customers needs.
What do you do in the third step of legendary customer
service? - Answer-Provide legendary service as you
deliver a satisfactory solution for the customer. This is
where you uphold the promise by making
recommendations, offering helpful info., pointing out
savings opportunities, sharing positive experiences with
products/services and providing extra service such as
waking the customer to a product.
PUBLIX DELI MANAGER TEST FINAL EXAM
CURRENTLY TESTING COMPLETE ACCURATE EXAM
QUESTIONS WITH DETAILED VERIFIED ANSWERS
WITH RATIONALES /ALREADY GRADED A+/ LATEST
EXAM!!!
What does FIFO stand for? - Answer-First in First out
What type of equipment is used to merchandise meat and
cheese? - Answer-Carlson System
What are the steps of legendary service? - Answer-1.
Greet the customer by name if possible and smile.
2. Use your observation skills to engage customer
3. Create their happily ever after
4. Thank the customer and invite them back
What do you do in the first step of legendary customer
service? - Answer-Greet all customers when they're within
10ft and within 10 seconds of entering your department. If
you're already working with a customer and another one
approaches acknowledge the new customer with a smile,
nod and a quick "I'll be right with you." Use customers
, 2|Page
names when possible to make them feel welcome. You
can learn the names of regular customers when they
make a special item request, fill out an order form, tender
a transaction with a check or credit card or by their name
badge if they're wearing one. You can also fry introducing
yourself by name and they'll probably do the same.
What do you do in the second step of legendary service? -
Answer-Take note of the customers facial expressions, if
they're shopping alone, or with others, what items are in
the cart or basket and if they may need additional
assitance.
Looking for these clues by using observation skills helps
you strike up a conversation and give you the opportunity
to meet the customers needs.
What do you do in the third step of legendary customer
service? - Answer-Provide legendary service as you
deliver a satisfactory solution for the customer. This is
where you uphold the promise by making
recommendations, offering helpful info., pointing out
savings opportunities, sharing positive experiences with
products/services and providing extra service such as
waking the customer to a product.
