IAED STUDY SET QUESTIONS WITH
CORRECT ANSWERS 2025/2026
In order to become a successful emergency telecommunicator, a combination of the following is
required:
a. Training and temperament.
b. Vision and values.
c. Time and interest. - CORRECT ANSWER -a. Training and temperament.
If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify,
and coordinate the additional resources.
a. True
b. False - CORRECT ANSWER -b. False
The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the certifications
of those who fail to agree to, or uphold, these standards.
a. True
b. False - CORRECT ANSWER -a. True
When faced with an ethical dilemma in the communication center, the ETC should FIRST:
a. Ask the nearest coworker for help.
b. Consult his or her attorney.
c. Follow established protocol, procedure, and policy.
d. Follow his or her instincts. - CORRECT ANSWER -c. Follow established protocol, procedure,
and policy.
,A procedure that has been highly defined, structured, and placed into a reference system
known as a:
a. Protocol
b. Guideline
c. Logarithm
d. Policy - CORRECT ANSWER -a. Protocol
In the course, the "three P's" refer to:
a. Politeness, privilege, and politics
b. Professionalism, priority, and public service
c. Protocol, procedure, and policy
d. Party (of caller), Pre-Arrival Instructions, and Post-Dispatch Instructions - CORRECT ANSWER -
c. Protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using:
a. Fiber-optic cables.
b. Wi-Fi.
c. Copper wires.
d. Operators. - CORRECT ANSWER -b. Wi-Fi.
Cell phone networks are divided into specific areas called cells, each with its own:
a. Internet server
b. Antenna
c. Cell phone company/provider
d. Wi-Fi router - CORRECT ANSWER -b. Antenna
, Prior to the development of emergency number technology, either the caller or the operator
had to try to figure out which agency or department emergency calls should go to, based on the
caller's location.
a. True
b. False - CORRECT ANSWER -a. True
What does the acronym TDD stand for?
a. Telecommunications device for the deaf
b. Telecommunicator dial-up dispatch
c. Text to dispatch data
d. Total disaster danger - CORRECT ANSWER -a. Telecommunications device for the deaf
What does the acronym VoIP stand for?
a. Victim of Internal Prejudice
b. Video over Immobile Phones
c. Value of Information Privacy
d. Voice over Internet Protocol - CORRECT ANSWER -d. Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI) number and
"dip" it into an address database is called:
a. ALI (automatic location identification)
b. ALI (accurate location identification)
c. ELI (every location identified)
d. ELI (emergency locations identified) - CORRECT ANSWER -a. ALI (automatic location
identification)
What does the acronym CAD stand for?
CORRECT ANSWERS 2025/2026
In order to become a successful emergency telecommunicator, a combination of the following is
required:
a. Training and temperament.
b. Vision and values.
c. Time and interest. - CORRECT ANSWER -a. Training and temperament.
If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify,
and coordinate the additional resources.
a. True
b. False - CORRECT ANSWER -b. False
The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the certifications
of those who fail to agree to, or uphold, these standards.
a. True
b. False - CORRECT ANSWER -a. True
When faced with an ethical dilemma in the communication center, the ETC should FIRST:
a. Ask the nearest coworker for help.
b. Consult his or her attorney.
c. Follow established protocol, procedure, and policy.
d. Follow his or her instincts. - CORRECT ANSWER -c. Follow established protocol, procedure,
and policy.
,A procedure that has been highly defined, structured, and placed into a reference system
known as a:
a. Protocol
b. Guideline
c. Logarithm
d. Policy - CORRECT ANSWER -a. Protocol
In the course, the "three P's" refer to:
a. Politeness, privilege, and politics
b. Professionalism, priority, and public service
c. Protocol, procedure, and policy
d. Party (of caller), Pre-Arrival Instructions, and Post-Dispatch Instructions - CORRECT ANSWER -
c. Protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using:
a. Fiber-optic cables.
b. Wi-Fi.
c. Copper wires.
d. Operators. - CORRECT ANSWER -b. Wi-Fi.
Cell phone networks are divided into specific areas called cells, each with its own:
a. Internet server
b. Antenna
c. Cell phone company/provider
d. Wi-Fi router - CORRECT ANSWER -b. Antenna
, Prior to the development of emergency number technology, either the caller or the operator
had to try to figure out which agency or department emergency calls should go to, based on the
caller's location.
a. True
b. False - CORRECT ANSWER -a. True
What does the acronym TDD stand for?
a. Telecommunications device for the deaf
b. Telecommunicator dial-up dispatch
c. Text to dispatch data
d. Total disaster danger - CORRECT ANSWER -a. Telecommunications device for the deaf
What does the acronym VoIP stand for?
a. Victim of Internal Prejudice
b. Video over Immobile Phones
c. Value of Information Privacy
d. Voice over Internet Protocol - CORRECT ANSWER -d. Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI) number and
"dip" it into an address database is called:
a. ALI (automatic location identification)
b. ALI (accurate location identification)
c. ELI (every location identified)
d. ELI (emergency locations identified) - CORRECT ANSWER -a. ALI (automatic location
identification)
What does the acronym CAD stand for?
