IAED EMERGENCY TELECOMMUNICATOR
CERTIFICATION EXAM QUESTIONS WITH CORRECT
ANSWERS 2025/2026
1. What does the acronym TDD stand for? - CORRECT ANSWER -Telecommunications Device for
the Deaf
2. When faced with an ethical dilemma in the communication center, the ETC should first: -
CORRECT ANSWER -Follow the 3Ps: Protocol, Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a reference system is
known as a: - CORRECT ANSWER -Protocol
4. In this course, the "Three P's" refer to: - CORRECT ANSWER -Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an important framework
for: - CORRECT ANSWER -maintaining command, managing resources, adn coordinating efforts
6. In regard to legal negligence, causation is proven when: - CORRECT ANSWER -a direct link
between the breach of duty and the identified injury or damage is established
7. What is an example of a trauma incident? - CORRECT ANSWER -a burned patient
8. An incident requiring HAZMAT response involves: - CORRECT ANSWER -the release or escape
of hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point is commonly
called? - CORRECT ANSWER -a channel
, 10. When possible emergency tele-communicators should always ask the caller for permission
before providing dispatch life support (DLS) instructions. T/F - CORRECT ANSWER -False
11. What does the acronym CAD stand for? - CORRECT ANSWER -Computer-Aided Dispatch
12. In the context of the communication process, the medium is: - CORRECT ANSWER -how the
message is conveyed
13. For the caller, the perceived response time is often not as long as the actual response time. -
CORRECT ANSWER -False
14. When an ETC is having trouble communicating with a caller who primarily speaks a foreign
language, the ETC should: - CORRECT ANSWER -obtain foreign launguage support, if available
15. When communicating with a caller suffering from hallucinations or delusions, you should
challenge the caller's false assertions and beliefs. T/F - CORRECT ANSWER -False
16. Which term refers to a mobile unit that responds to a scene of a fire/rescue incident? -
CORRECT ANSWER -Apparatus
17. A wake-effect collision is a traffic collision directly involving one or more emergency
vehicles: - CORRECT ANSWER -yes (wake effect collisions)
18. Which of the following best describes the difference between eustress and distress? -
CORRECT ANSWER -Esutress is POSITIVE and motivating. disstress is NEGATIVE and disabling.
19. Burnout is best described as: - CORRECT ANSWER -exhaustion (or inability to function
normally) resulting from a buildup of long-term stress
CERTIFICATION EXAM QUESTIONS WITH CORRECT
ANSWERS 2025/2026
1. What does the acronym TDD stand for? - CORRECT ANSWER -Telecommunications Device for
the Deaf
2. When faced with an ethical dilemma in the communication center, the ETC should first: -
CORRECT ANSWER -Follow the 3Ps: Protocol, Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a reference system is
known as a: - CORRECT ANSWER -Protocol
4. In this course, the "Three P's" refer to: - CORRECT ANSWER -Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an important framework
for: - CORRECT ANSWER -maintaining command, managing resources, adn coordinating efforts
6. In regard to legal negligence, causation is proven when: - CORRECT ANSWER -a direct link
between the breach of duty and the identified injury or damage is established
7. What is an example of a trauma incident? - CORRECT ANSWER -a burned patient
8. An incident requiring HAZMAT response involves: - CORRECT ANSWER -the release or escape
of hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point is commonly
called? - CORRECT ANSWER -a channel
, 10. When possible emergency tele-communicators should always ask the caller for permission
before providing dispatch life support (DLS) instructions. T/F - CORRECT ANSWER -False
11. What does the acronym CAD stand for? - CORRECT ANSWER -Computer-Aided Dispatch
12. In the context of the communication process, the medium is: - CORRECT ANSWER -how the
message is conveyed
13. For the caller, the perceived response time is often not as long as the actual response time. -
CORRECT ANSWER -False
14. When an ETC is having trouble communicating with a caller who primarily speaks a foreign
language, the ETC should: - CORRECT ANSWER -obtain foreign launguage support, if available
15. When communicating with a caller suffering from hallucinations or delusions, you should
challenge the caller's false assertions and beliefs. T/F - CORRECT ANSWER -False
16. Which term refers to a mobile unit that responds to a scene of a fire/rescue incident? -
CORRECT ANSWER -Apparatus
17. A wake-effect collision is a traffic collision directly involving one or more emergency
vehicles: - CORRECT ANSWER -yes (wake effect collisions)
18. Which of the following best describes the difference between eustress and distress? -
CORRECT ANSWER -Esutress is POSITIVE and motivating. disstress is NEGATIVE and disabling.
19. Burnout is best described as: - CORRECT ANSWER -exhaustion (or inability to function
normally) resulting from a buildup of long-term stress
