Update 2025-2026 385 Questions and 100%
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10 Tips for Being a Leader People Want to Support - CORRECT ANSWER: 1. Make
leadership part of your job
2. Empower the team
3. Don't blame, criticize, humiliate or complain about people
4. Don't brush off complaints
5. Praise improvement, even minor
6. Be a good listener
7. Stand up for your team members
8. Respect other people's ideas and opinions
9. When you are wrong or make a mistake, admit it
10. Be upbeat. Project confidence and optimism
3 Reasons for Disorganization - CORRECT ANSWER: 1. You have too much stuff
(Declutter)
2. The things you have do not have a place where they belong (Pick a Place)
3. You don't put things back where they belong (Put Things Back)
4 Communication Styles - CORRECT ANSWER: 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Direct - Director, socializer - politician
Guarded - the director, the thinker
,Unguarded - the relator, the socialized - relationships are important
Indirect - the thinker, the relator
5 Levels of Leadership (John Maxwell) - CORRECT ANSWER: 1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
5 Options for Processing Email - CORRECT ANSWER: 1. Delete it
2. Delegate it - read it and send it to someone else if necessary. then put it in pending
folder or delete.
3. Do it (2 min or less) - quick reply. archive it. or pending folder if you're waiting on a
response.
4. Delay it (more than 2 min to complete) - put it in pending folder
5. Archive it (doesn't require response or action) but i want to get to it later for reference
5 Stages of Project Management - CORRECT ANSWER: 1. Initiating - ask questions
and figure out a budget, time frame, and leverage. Ask all the questions to do project
correctly.
2. Planning (longest) - Breaking down the steps of the project and defining the tasks as
well as the order/sequence of the tasks.
3. Executing (delegation) - Doing of the work. Where we communicate to others what
their job is. Who what when where why. Indirect authority comes into play here. to
delegate tasks to others.
4. Monitoring and Controlling - making sure people are doing what you need them to do.
Make sure people are on time and on task, on target.
5. Closing - wrapping things up and making sure the project is totally complete. Check
the outcomes of the project. Reward people involved.
,Acceptable Use Policy - CORRECT ANSWER: Rules for computer use
Acceptable Use Policy (AUP) - CORRECT ANSWER: An agreement created by a
school or other educational organization that describes the risks involved in Internet
use; outlines appropriate, safe student behavior on the Internet; asks students if they
agree to use the Internet under these conditions; and asks what information about
themselves, if any, may be posted on the school's website.
Action Plan - CORRECT ANSWER: The action plan for each objective must outline the
following:
Tasks,
timelines,
standards,
assignments,
resources required,
supporting factors and stakeholders,
obstacles and possible restraining forces
This is about communicating expectations and requirements. This holds the standard
that their work should meet.
Action-Centered Leadership - CORRECT ANSWER: 3 intertwined goals
1. Achieve the task
2. Develop the skills of the team members
3. Build and maintain an effective team
action-centered leadership - CORRECT ANSWER: John Adair
Blended leadership approach
The leader has three intertwined goals:
, 1. achieve the task
2. build and maintain an effective team
3. develop the skills of the team members.
Performance and goal achievement.
actively disengaged workers - CORRECT ANSWER: miserable (and lets everyone know
it), not involved at all, undermine what colleagues accomplish (⅙)
Activity (or Utilization) Log - CORRECT ANSWER: Logs all activity in a given day
Adobe PDF - CORRECT ANSWER: view, edit, or sign PDF documents on the
smartphone.
Adware - CORRECT ANSWER: Clutters your screen with unwanted advertisements,
banners or pop-up windows
Antivirus Software - CORRECT ANSWER: Finds and removes a variety of viruses from
your computer while scanning for potential threats
Apple Mac OS - CORRECT ANSWER: An operating system specific to Apple. It can run
Microsoft office suite except "Access".
MAC can be partitioned into two different desktop images so they can flip back between
ios and windows setup.
applications software - CORRECT ANSWER: Software that performs a specific task,
such as word processing or spreadsheet creation