Texas Roadhouse Server Validation Exam with Questions and Answers Latest 2025
What is our mission statement?
Legendary Food, Legendary Service
What is our story?
Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-from-Scratch
Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is
dirty?
Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone?
40-140
When should you wash your hands?
After using the restroom, bussing plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you?
HEART means giving legendary service to every customer. Greeting tables and
serving tables with an amazing and attentive attitude that ensures your
customers will want to come back.
What does H.E.A.R.T. stand for?
Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy?
Friendly, Energetic, and Fun
, Texas Roadhouse Server Validation Exam with Questions and Answers Latest 2025
Describe what happens during howdy step?
Welcome with smile and eye contact, greet immediately and flag table,
recognize first-time-guest and tell story, do table inventory, suggest
specific drinks and apps, take drinks (check ids) and app orders, ring in
drinks and apps
How long do you have to greet your table?
15-45 sec
What should you check for when greeting your table?
plates, silverware, bread, peanuts
What three words describe engage?
knowledgeable, passionate, care/concern
What happens during the engage step?
serve drinks, use drink name and offer straws, offer menu assistance,
suggestively sell/upsell, take order with pivot points, repeat order,
describe steak temps, refill bread (if needed), ring in order
How long do you have to ring in drinks?
2-3 min
What to do if your table gives you an appetizer order and entrée order at
the same time?
Wait 5 minutes to ring in food or wait till appetizer is delivered to table
What items should you be suggesting?
upsells (loadings like mushrooms/onions, cheese and bacon, or marshmallows
and caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees?
What is our mission statement?
Legendary Food, Legendary Service
What is our story?
Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-from-Scratch
Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is
dirty?
Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone?
40-140
When should you wash your hands?
After using the restroom, bussing plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you?
HEART means giving legendary service to every customer. Greeting tables and
serving tables with an amazing and attentive attitude that ensures your
customers will want to come back.
What does H.E.A.R.T. stand for?
Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy?
Friendly, Energetic, and Fun
, Texas Roadhouse Server Validation Exam with Questions and Answers Latest 2025
Describe what happens during howdy step?
Welcome with smile and eye contact, greet immediately and flag table,
recognize first-time-guest and tell story, do table inventory, suggest
specific drinks and apps, take drinks (check ids) and app orders, ring in
drinks and apps
How long do you have to greet your table?
15-45 sec
What should you check for when greeting your table?
plates, silverware, bread, peanuts
What three words describe engage?
knowledgeable, passionate, care/concern
What happens during the engage step?
serve drinks, use drink name and offer straws, offer menu assistance,
suggestively sell/upsell, take order with pivot points, repeat order,
describe steak temps, refill bread (if needed), ring in order
How long do you have to ring in drinks?
2-3 min
What to do if your table gives you an appetizer order and entrée order at
the same time?
Wait 5 minutes to ring in food or wait till appetizer is delivered to table
What items should you be suggesting?
upsells (loadings like mushrooms/onions, cheese and bacon, or marshmallows
and caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees?
