Delta FA training midterm review
questions with correct answers
What |type |of |reporting |system |would |you |use |to |report |issues |such |as: |aircraft |emergency, |
passenger |disruption, |medical |emergency, |or |security |issues? |- |CORRECT |ANSWER✔✔-SRS
What |type |of |reporting |system |would |you |use |to |report |issues |such |as: |catering |issues, |aircraft
|cleanliness, |flight |delays, |or |IFE |issues? |- |CORRECT |ANSWER✔✔-FACTS
An |event |such |as |a |passenger |illness |or |failure |to |comply |with |FAA |regulations |needs |to |be |
reported |in |SRS |by |when? |- |CORRECT |ANSWER✔✔-Upon |the |completion |of |your
|rotation/pattern
An |event |such |as |a |passenger |appearing |intoxicated |or |smoke |on |board |needs |to |be |reported |
by |when? |- |CORRECT |ANSWER✔✔-24 |hrs |of |incident
A |form |that |correlates |to |the |completion |of |the |SRS |report |- |CORRECT |ANSWER✔✔-AirNotes
A |form |used |to |gather |information |pertaining |to |a |passenger |involved |in |a |medical |emergency.
|This |form |facilitates |the |communication |with |flight |deck |and/or |STAT-MD |- |CORRECT |
ANSWER✔✔-Medical |Assistance |Form
When |does |Cabin |is |Secure |take |place? |- |CORRECT |ANSWER✔✔-5 |min |before |departure
Who |does |the |Purser/FL |need |to |verbally |confirm |"cabin |is |secure" |with |before |the |aircraft |
door |is |closed? |- |CORRECT |ANSWER✔✔-Gate |Agent
, Issues, |concerns, |or |suggestions/comments |for |areas |of |improvement |during |the |boarding |
process |may |be |submitted |in |the |__________ |- |CORRECT |ANSWER✔✔-Flight |Attendant |
Comment |Tracking |System
_____________ |is |the |verbal |confirmation |between |the |Purser/FL |and |the |flight |deck |crew |
indicating |all |necessary |tasks |are |complete |and |the |aircraft |is |safe |to |move |from |the |gate |- |
CORRECT |ANSWER✔✔-Cabin |is |ready |for |pushback
What |announcement |directs |passengers |to |verify |all |aisle |armrests |are |lowered |? |- |CORRECT |
ANSWER✔✔-"Boarding |Door |Closed"
When |arming |a |door, |the |very |first |thing |you |do |is? |- |CORRECT |ANSWER✔✔-STOP, |THINK, |
LOCATE |the |girtbar, |headrest, |or |arming |lever
Arming |doors |and |performing |cross |check |are |apart |of |? |- |CORRECT |ANSWER✔✔-All |call |
procedure
In |an |emergency |you |may |need |to |utilize |the |lift |and |carry |method |for |moving |a |pax |with |
disabilities. |If |you |are |lifting |behind |a |pax |knees, |where |should |the |second |person |be |lifting? |- |
CORRECT |ANSWER✔✔-Under |the |passenger's |arms
Which |delta |staff |member |is |trained |in |service |recovery |for |a |disabled |passenger |frustrated |
with |the |level |of |service |during |his |flight? |- |CORRECT |ANSWER✔✔-Complaint |Resolution |
Official
Where |can |a |non-ambulatory |passenger |not |sit |according |to |regulations? |- |CORRECT |
ANSWER✔✔-Exit |seat
The |best |way |to |assist |a |passenger |who |indicates |that |they |are |hard |of |hearing |- |CORRECT |
ANSWER✔✔-Speaking |slowly |and |distinctly
questions with correct answers
What |type |of |reporting |system |would |you |use |to |report |issues |such |as: |aircraft |emergency, |
passenger |disruption, |medical |emergency, |or |security |issues? |- |CORRECT |ANSWER✔✔-SRS
What |type |of |reporting |system |would |you |use |to |report |issues |such |as: |catering |issues, |aircraft
|cleanliness, |flight |delays, |or |IFE |issues? |- |CORRECT |ANSWER✔✔-FACTS
An |event |such |as |a |passenger |illness |or |failure |to |comply |with |FAA |regulations |needs |to |be |
reported |in |SRS |by |when? |- |CORRECT |ANSWER✔✔-Upon |the |completion |of |your
|rotation/pattern
An |event |such |as |a |passenger |appearing |intoxicated |or |smoke |on |board |needs |to |be |reported |
by |when? |- |CORRECT |ANSWER✔✔-24 |hrs |of |incident
A |form |that |correlates |to |the |completion |of |the |SRS |report |- |CORRECT |ANSWER✔✔-AirNotes
A |form |used |to |gather |information |pertaining |to |a |passenger |involved |in |a |medical |emergency.
|This |form |facilitates |the |communication |with |flight |deck |and/or |STAT-MD |- |CORRECT |
ANSWER✔✔-Medical |Assistance |Form
When |does |Cabin |is |Secure |take |place? |- |CORRECT |ANSWER✔✔-5 |min |before |departure
Who |does |the |Purser/FL |need |to |verbally |confirm |"cabin |is |secure" |with |before |the |aircraft |
door |is |closed? |- |CORRECT |ANSWER✔✔-Gate |Agent
, Issues, |concerns, |or |suggestions/comments |for |areas |of |improvement |during |the |boarding |
process |may |be |submitted |in |the |__________ |- |CORRECT |ANSWER✔✔-Flight |Attendant |
Comment |Tracking |System
_____________ |is |the |verbal |confirmation |between |the |Purser/FL |and |the |flight |deck |crew |
indicating |all |necessary |tasks |are |complete |and |the |aircraft |is |safe |to |move |from |the |gate |- |
CORRECT |ANSWER✔✔-Cabin |is |ready |for |pushback
What |announcement |directs |passengers |to |verify |all |aisle |armrests |are |lowered |? |- |CORRECT |
ANSWER✔✔-"Boarding |Door |Closed"
When |arming |a |door, |the |very |first |thing |you |do |is? |- |CORRECT |ANSWER✔✔-STOP, |THINK, |
LOCATE |the |girtbar, |headrest, |or |arming |lever
Arming |doors |and |performing |cross |check |are |apart |of |? |- |CORRECT |ANSWER✔✔-All |call |
procedure
In |an |emergency |you |may |need |to |utilize |the |lift |and |carry |method |for |moving |a |pax |with |
disabilities. |If |you |are |lifting |behind |a |pax |knees, |where |should |the |second |person |be |lifting? |- |
CORRECT |ANSWER✔✔-Under |the |passenger's |arms
Which |delta |staff |member |is |trained |in |service |recovery |for |a |disabled |passenger |frustrated |
with |the |level |of |service |during |his |flight? |- |CORRECT |ANSWER✔✔-Complaint |Resolution |
Official
Where |can |a |non-ambulatory |passenger |not |sit |according |to |regulations? |- |CORRECT |
ANSWER✔✔-Exit |seat
The |best |way |to |assist |a |passenger |who |indicates |that |they |are |hard |of |hearing |- |CORRECT |
ANSWER✔✔-Speaking |slowly |and |distinctly
