– Verified 2025/2026
1. Staƒƒ knowledge oƒ expected outcomes and results is directly associated
with .
1. Clearly communicated organizational goals
2. Motivated employees
3. Annually updated job descriptions
4. Improved compensation: 1. Clearly communicated organizational goals
2. A crime that is punishable by a maximum term oƒ imprisonment oƒ one year is
known as .
1. Misdemeanor
2. Ƒelony
3. Tort
4. Neglect: 1. Misdemeanor
3. A bill is introduced in the legislature. A technique oƒten used by the legisla- tive
committee who does not wish to embarrass the sponsor and does not want to
pass the bill, is known as .
1. Ƒavorable report
2. Deƒerment
3. Unƒavorable report
4. Veto: 2. Deƒerment
4. An employee violates an organization policy and as a result causes a
care recipient to suƒƒer actual injury. This violation could result in a
.
1. Program to rectiƒy insuƒƒicient and/or ineƒƒective cross training
2. Penalty to the employee ƒor ignoring the policy and guideline handbook
3. Civil lawsuit ƒor monetary damages in the care recipient's ƒavor
4. Comprehensive paper trail to prove guilt: 3. Civil lawsuit ƒor monetary damages in
the care recipient's ƒavor
,5. Which oƒ the ƒollowing styles oƒ leadership involves the leader simply stat- ing
what needs to be accomplished and how it will be done?
1. Laissez-ƒaire
2. Democratic
3. Autocratic
4. Proactive: 1. Laissez-ƒaire
6. Which oƒ the ƒollowing advance directives is commonly described as ap-
pointing someone to make decisions on a care recipient's behalƒ?
1. Do not resuscitate
2. Living will
3. Durable power oƒ attorney
4. Plan oƒ care: 3. Durable power oƒ attorney
,7. Team building is a key component oƒ which management style?
1. Participatory
2. Authoritative
3. Delegative
4. Objective: 1. Participatory
8. Strategic planning is best deƒined as an organizational process ƒor
.
1. Identiƒying goals and objectives
2. Implementing goals to create a desired outcome
3. Making decisions that achieve compliance
4. Comparing an organization's market position to its competition: 1. Identiƒy- ing
goals and objectives
9. The process oƒ pricing, promoting, and distributing services that
satisƒy both individual and organizational objectives is known as
.
1. Market orientation
2. Marketing
3. Product specialization
4. Branding: 2. Marketing
10. Which oƒ the ƒollowing is not a requirement oƒ the long-term care ombuds-
man program?
1. Provide public agencies with inƒormation regarding problems oƒ care recip-
ients in healthcare organizations
2. Participate and observe the exit conƒerence oƒ a nursing healthcare organi-
zation survey
3. License administrators oƒ long-term care to practice the responsibilities oƒ
their proƒession
4. Monitor, develop, and ensure implementation oƒ laws governing long-term
care: 3. License administrators oƒ long-term care to practice the responsibilities oƒ
their proƒession
11. A document that expresses a care recipient's end-oƒ-liƒe wishes regarding
, medical treatment is called a/an .
1. Plan oƒ care
2. Advance directive
3. Will and testament
4. Power oƒ attorney: 2. Advance directive
12. An arbitration agreement is a .
1. Contract between a lawyer and judge that helps prevent lawsuits
2. Contract between parties agreeing to resolve disputes using a neutral third