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BASIC INDOCTRINATION EXAM 1
2025 BRAND NEW ACTUAL EXAM
WITH ANSWERS.
When a flight attendant determines a passenger is unacceptable
for carriage, they must contact the _____, provide information
regarding the situation, and request a _____, _____, or
supervisor to come to the aircraft. A CRO is requested for a
person(s) with _____, a GSC for _____ , and a supervisor for
_____. The situation is discussed _____ and _____ of all
passengers. - correct answer -PIC, CRO, GSC, disabilities,
security issues, all other situations, discretely, out of hearing
distance
Approved POCs may be used during all phases of flight, including
boarding, surface movement, takeoff and landing. - correct
answer -True
How many POCs may be carried on board the aircraft at one
time? - correct answer -Currently, there is no limit
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The flight attendant must conduct an individual briefing with which
passengers? - correct answer -1. Deaf/hearing impaired pax
2. Blind/visually impaired pax
3.COJ Occupants
4. Non-ambulatory pax
5.Non-English speaking pax
6. Unaccompanied Minor
7. Pax using a POC
Boarding and Deplaning a Passenger with Disabilities - correct
answer --Flight attendants must not attempt to lift a passenger out
of a wheelchair or seat. Allow the CSA or contract vendor to
assist, as they are properly trained to lift passengers.
-Flight attendants assist passengers with disabilities with seat
locations and stowage of carry-on/personal items.
-Passengers with disabilities are not required to wait to deplane
until all other passengers have deplaned. The FA may suggest to
the passenger with disability remain onboard until the CSA arrives
to assist them. A CSA or contract vendor assists the passengers
with wheelchairs, air chairs, etc.
Who must be contacted regarding an exit seating dispute for a
passenger with a disability that cannot be resolved during the
boarding process? - correct answer -PIC and then CRO
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Approved child restraint syetem (CRSs) are not allowed in a(n)
____ or the row in _____ of an exit row, or the row _____ an exit
row. - correct answer -exit row seat, front, behind
You may permit a passenger with a cabin pet to let their animal
out of their kennel as long as it remains on the owner's lap and
the other passengers don't care. - correct answer -False
Whois responsible to meet an unaccompanied minor at their
destination and escort them to and from the aircraft? - correct
answer -Customer Service Agent (CSA)
Crewmember Briefing - correct answer -1. Introduction
2. Communication
3. Entry Protocol
The FWD Fa is responsible to _____ and ______ the flight
attendant briefing. - correct answer -initiate, conduct
BASIC INDOCTRINATION EXAM 1
2025 BRAND NEW ACTUAL EXAM
WITH ANSWERS.
When a flight attendant determines a passenger is unacceptable
for carriage, they must contact the _____, provide information
regarding the situation, and request a _____, _____, or
supervisor to come to the aircraft. A CRO is requested for a
person(s) with _____, a GSC for _____ , and a supervisor for
_____. The situation is discussed _____ and _____ of all
passengers. - correct answer -PIC, CRO, GSC, disabilities,
security issues, all other situations, discretely, out of hearing
distance
Approved POCs may be used during all phases of flight, including
boarding, surface movement, takeoff and landing. - correct
answer -True
How many POCs may be carried on board the aircraft at one
time? - correct answer -Currently, there is no limit
, Page | 2
The flight attendant must conduct an individual briefing with which
passengers? - correct answer -1. Deaf/hearing impaired pax
2. Blind/visually impaired pax
3.COJ Occupants
4. Non-ambulatory pax
5.Non-English speaking pax
6. Unaccompanied Minor
7. Pax using a POC
Boarding and Deplaning a Passenger with Disabilities - correct
answer --Flight attendants must not attempt to lift a passenger out
of a wheelchair or seat. Allow the CSA or contract vendor to
assist, as they are properly trained to lift passengers.
-Flight attendants assist passengers with disabilities with seat
locations and stowage of carry-on/personal items.
-Passengers with disabilities are not required to wait to deplane
until all other passengers have deplaned. The FA may suggest to
the passenger with disability remain onboard until the CSA arrives
to assist them. A CSA or contract vendor assists the passengers
with wheelchairs, air chairs, etc.
Who must be contacted regarding an exit seating dispute for a
passenger with a disability that cannot be resolved during the
boarding process? - correct answer -PIC and then CRO
, Page | 3
Approved child restraint syetem (CRSs) are not allowed in a(n)
____ or the row in _____ of an exit row, or the row _____ an exit
row. - correct answer -exit row seat, front, behind
You may permit a passenger with a cabin pet to let their animal
out of their kennel as long as it remains on the owner's lap and
the other passengers don't care. - correct answer -False
Whois responsible to meet an unaccompanied minor at their
destination and escort them to and from the aircraft? - correct
answer -Customer Service Agent (CSA)
Crewmember Briefing - correct answer -1. Introduction
2. Communication
3. Entry Protocol
The FWD Fa is responsible to _____ and ______ the flight
attendant briefing. - correct answer -initiate, conduct
