COMPTIA A+ 1101 & 1102 EXAM
QUESTIONS WITH COMPLETE
SOLUTIONS
,A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the
following symptoms would indicate if this is a RAM issue? - ANSWERContinuous
reboots
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and
would like to know how much it will cost.
Which of the following steps should the technician take NEXT to verify if the device is
repairable before committing to a price? (Choose two.) - ANSWERRemove the case
and organize the parts.
Document the screw locations.
Which of the following peripherals would a company use to take inventory quickly and
update price tags for products? (Choose two.) - ANSWERBarcode scanner
Magnetic reader
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the
printer settings? - ANSWERDuplex
A user is unable to access websites and has reported connectivity issues with pop-ups
on the screen. A technician removes malware, and then is able to ping the router and
access the websites.
Which of the following NEXT steps should the technician perform in troubleshooting this
issue? (Choose two.) - ANSWERDocument findings, actions, and outcomes.
Run a virus scan.
A user is no longer able to browse the Internet after returning from vacation. The user is
able to log in and navigate to the local intranet, but not to any outside sites. A technician
pings a well-known website by name but gets no reply. The technician then pings its IP
address and gets a reply.
Which of the following commands will MOST likely resolve the issue? -
ANSWERipconfig /flushdns
A technician is determining the specifications for a desktop computer that will be used at
trade shows all over the world. The computer will have the maximum amount of RAM.
The CPU, GPU, and storage will be typical of a business workstation.
Which of the following system parameters is the MOST important for the technician to
consider when choosing a power supply? - ANSWERInput voltage
Ann, an accountant, reports that after turning on her new laptop, she received a
message stating her IP address is already in use on the system. She tried going back to
her old desktop, which she now only uses for email, but received the same message.
, The technician checks the account and sees a comment that Ann requires a special
network setup to connect to the banking software. Which of the following should the
technician do to resolve the issue? - ANSWERSet the laptop configuration to DHCP to
prevent conflicts.
A customer wants to purchase a new home computer. The machine will mainly be used
for Internet browsing and streaming video, except on weekends when the customer's
son will use it to play games with friends.
Which of the following should the technician focus on to meet these requirements?
(Choose two.) - ANSWERFour-core processor
16GB DDR2 memory
Which of the following cable types should be used to connect a cable modem to a
SOHO router? - ANSWEREthernet
Which of the following channels would commonly be used on an 802.11 wireless
network? - ANSWER6
A technician is troubleshooting a Windows CAD workstation that is running slow. The
computer uses RAID 10 and has dual GPU cards. The user states that the same
application runs faster on an identical workstation.
Which of the following should the technician perform FIRST to troubleshoot the
problem? - ANSWERCheck the event log for any cache issues.
A business owner wants to provide security to laptop users with the ability to charge
their devices, access corporate LAN resources, and allow for a variety of other
removable hardware.
Which of the following devices would BEST meet the owner's needs? -
ANSWERDocking station
A technician has noticed that when at company headquarters the laptop connection to
the Internet is more responsive than when using the company-provided phone as a
hotspot. The technician updated the drivers on the WiFi NIC without resolution and then
verified the configuration on the WiFi was correct.
Which of the following configurations could cause the decreased performance? -
ANSWERThe connection is throttled.
An associate is seeking advice on which device to purchase for a friend who is a
business owner. The friend needs the ability to chart activity while keeping in contact
with the home office.
Which of the following would be the BEST recommendation? - ANSWERSmart watch
A technician is replacing a broken screen on a new company laptop but does not have
repair information from the vendor.Which of the following is the BEST way to proceed? -
ANSWERDocument and label the cable and screw locations.
QUESTIONS WITH COMPLETE
SOLUTIONS
,A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the
following symptoms would indicate if this is a RAM issue? - ANSWERContinuous
reboots
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and
would like to know how much it will cost.
Which of the following steps should the technician take NEXT to verify if the device is
repairable before committing to a price? (Choose two.) - ANSWERRemove the case
and organize the parts.
Document the screw locations.
Which of the following peripherals would a company use to take inventory quickly and
update price tags for products? (Choose two.) - ANSWERBarcode scanner
Magnetic reader
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the
printer settings? - ANSWERDuplex
A user is unable to access websites and has reported connectivity issues with pop-ups
on the screen. A technician removes malware, and then is able to ping the router and
access the websites.
Which of the following NEXT steps should the technician perform in troubleshooting this
issue? (Choose two.) - ANSWERDocument findings, actions, and outcomes.
Run a virus scan.
A user is no longer able to browse the Internet after returning from vacation. The user is
able to log in and navigate to the local intranet, but not to any outside sites. A technician
pings a well-known website by name but gets no reply. The technician then pings its IP
address and gets a reply.
Which of the following commands will MOST likely resolve the issue? -
ANSWERipconfig /flushdns
A technician is determining the specifications for a desktop computer that will be used at
trade shows all over the world. The computer will have the maximum amount of RAM.
The CPU, GPU, and storage will be typical of a business workstation.
Which of the following system parameters is the MOST important for the technician to
consider when choosing a power supply? - ANSWERInput voltage
Ann, an accountant, reports that after turning on her new laptop, she received a
message stating her IP address is already in use on the system. She tried going back to
her old desktop, which she now only uses for email, but received the same message.
, The technician checks the account and sees a comment that Ann requires a special
network setup to connect to the banking software. Which of the following should the
technician do to resolve the issue? - ANSWERSet the laptop configuration to DHCP to
prevent conflicts.
A customer wants to purchase a new home computer. The machine will mainly be used
for Internet browsing and streaming video, except on weekends when the customer's
son will use it to play games with friends.
Which of the following should the technician focus on to meet these requirements?
(Choose two.) - ANSWERFour-core processor
16GB DDR2 memory
Which of the following cable types should be used to connect a cable modem to a
SOHO router? - ANSWEREthernet
Which of the following channels would commonly be used on an 802.11 wireless
network? - ANSWER6
A technician is troubleshooting a Windows CAD workstation that is running slow. The
computer uses RAID 10 and has dual GPU cards. The user states that the same
application runs faster on an identical workstation.
Which of the following should the technician perform FIRST to troubleshoot the
problem? - ANSWERCheck the event log for any cache issues.
A business owner wants to provide security to laptop users with the ability to charge
their devices, access corporate LAN resources, and allow for a variety of other
removable hardware.
Which of the following devices would BEST meet the owner's needs? -
ANSWERDocking station
A technician has noticed that when at company headquarters the laptop connection to
the Internet is more responsive than when using the company-provided phone as a
hotspot. The technician updated the drivers on the WiFi NIC without resolution and then
verified the configuration on the WiFi was correct.
Which of the following configurations could cause the decreased performance? -
ANSWERThe connection is throttled.
An associate is seeking advice on which device to purchase for a friend who is a
business owner. The friend needs the ability to chart activity while keeping in contact
with the home office.
Which of the following would be the BEST recommendation? - ANSWERSmart watch
A technician is replacing a broken screen on a new company laptop but does not have
repair information from the vendor.Which of the following is the BEST way to proceed? -
ANSWERDocument and label the cable and screw locations.
