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Which stage in Kurt Lewin's change model involves changes being institutionalized in the
corporate culture? correct answers Refreezing
Which of the following does not characterize the management style known as empowerment?
correct answers Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational change? correct
answers Establish a sense of urgency
Which of the following is not an explanation for why people resist change at work? correct
answers Management has explained and demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-step process for change?
correct answers They help to create a feeling of progress as well as an opportunity to reward
employees
The development of the Internet is an example of correct answers radical innovation
Which stage in Kurt Lewin's change model involves people employing new skills and attitudes
and being rewarded by the organization for doing so? correct answers Refreezing
Which of the following is not one of the four stages of change in the Black and Gregersen
model? correct answers Do the new right thing, and do it fairly well at first
Sustaining organizational change through continued focus occurs during which step in the
ADKAR model? correct answers Reinforcement
, A manager who is comfortable with risk will be more likely to lead which sort of change effort?
correct answers Revolutionary
The third step of the Cisco Change Roadmap (CCR) is correct answers Manage
Lower and middle-level managers are generally not tasked with leading which of the following
kinds of change? correct answers Invention of new organizational missions or economic models
Which of the following statements about change efforts is not true? correct answers Managers
who expect resistance to change rarely become defensive
Willingness to support and participate in change effort comes during which step in the ADKAR
model? correct answers Desire
Which of the following is not one of the three factors driving change that make it more
challenging, according to Black and Gregersen? correct answers Fear of change
The majority of people spend their time experiencing which of the following sorts of change?
correct answers Reactive change
Embracing alternative ways of looking at a problem and generating ideas rather than evaluating
is considered correct answers divergent thinking
Tapping into the talents of researchers, engineers, and scientists working outside a corporation is
an example of which type of innovation? correct answers Open innovation
Which of the following statements is not true about promoting creativity in an organization?
correct answers Eliminating conflict promotes the creative process.