MGMT 301 Final Exam (PSU) UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Managers Must: - CORRECT ANSWER - 1. Develop Culture
2. Encourage Innovation
3. Manage Change
System of shared beliefs/values guiding behavior (internal).
Set of signals of what is considered appropriate vs. inappropriate (external).
"The way we do things around here." - CORRECT ANSWER - Culture
Zappo's Culture - CORRECT ANSWER - Chill, laid back, casual clothing, lots of decorations
******** - CORRECT ANSWER - Cultural Fit
#1 reason people leave their jobs - CORRECT ANSWER - Lack of cultural fit
4 things culture can be - CORRECT ANSWER - Personal, Organizational, Corporate, Global
Zappo's/Disney/Pixar videos - CORRECT ANSWER - Zappo's has a very laid back culture
while Disney has a more clean cut, put together culture.
4 elements of corporate culture - CORRECT ANSWER - 1. Shapes Attitude
2. Reinforce Beliefs
, 3. Direct Behavior
4. Set Expectations
Where was a lack of cultural auditing a problem? - CORRECT ANSWER - KPMG
Corporate Culture Levels (Edgar Shein's levels of culture) - CORRECT ANSWER - 1. Above
water line/visible (dress, office, symbols, slogans)
2. Below water line/invisible (expressed values)
4 types of observed & core culture - CORRECT ANSWER - 1. Rites & Rituals
2. Stories
3. Heroes
4. Symbols
Heroes - CORRECT ANSWER - employees, customers, leaders
cultural benefits: shared knowledge of hero stories & establish or represent core values
Rites & Rituals - CORRECT ANSWER - cultural benefits: creates connections between the
people and the organization, builds morale and engagement, shared hands on experiences
ex: Pixar gives money to employees to decorate their offices themselves
Symbols - CORRECT ANSWER - cultural benefits: common understanding of culture, easy
to recognize (you and others)
ex: Thurl Ravenscroft/voice of Tony the Tiger
ACTUAL Exam Questions and CORRECT
Answers
Managers Must: - CORRECT ANSWER - 1. Develop Culture
2. Encourage Innovation
3. Manage Change
System of shared beliefs/values guiding behavior (internal).
Set of signals of what is considered appropriate vs. inappropriate (external).
"The way we do things around here." - CORRECT ANSWER - Culture
Zappo's Culture - CORRECT ANSWER - Chill, laid back, casual clothing, lots of decorations
******** - CORRECT ANSWER - Cultural Fit
#1 reason people leave their jobs - CORRECT ANSWER - Lack of cultural fit
4 things culture can be - CORRECT ANSWER - Personal, Organizational, Corporate, Global
Zappo's/Disney/Pixar videos - CORRECT ANSWER - Zappo's has a very laid back culture
while Disney has a more clean cut, put together culture.
4 elements of corporate culture - CORRECT ANSWER - 1. Shapes Attitude
2. Reinforce Beliefs
, 3. Direct Behavior
4. Set Expectations
Where was a lack of cultural auditing a problem? - CORRECT ANSWER - KPMG
Corporate Culture Levels (Edgar Shein's levels of culture) - CORRECT ANSWER - 1. Above
water line/visible (dress, office, symbols, slogans)
2. Below water line/invisible (expressed values)
4 types of observed & core culture - CORRECT ANSWER - 1. Rites & Rituals
2. Stories
3. Heroes
4. Symbols
Heroes - CORRECT ANSWER - employees, customers, leaders
cultural benefits: shared knowledge of hero stories & establish or represent core values
Rites & Rituals - CORRECT ANSWER - cultural benefits: creates connections between the
people and the organization, builds morale and engagement, shared hands on experiences
ex: Pixar gives money to employees to decorate their offices themselves
Symbols - CORRECT ANSWER - cultural benefits: common understanding of culture, easy
to recognize (you and others)
ex: Thurl Ravenscroft/voice of Tony the Tiger
