MGMT 301 Exam 4 UPDATED ACTUAL
Exam Questions and CORRECT Answers
In general, the greater the distance between the home office of a global company and its branch,
the ________. - CORRECT ANSWER - More formalized the controls
Techniques organizations utilize to exchange standard business transaction documents, such as
invoices or purchase orders, are called ________. - CORRECT ANSWER - Electronic data
interchange
A spelling mistake in a message is an example of ________. - CORRECT ANSWER - An
encoding error
Direct supervision as a basic means of control is much more common in ________ - CORRECT
ANSWER - Less technologically advanced countries
Which of the following essential elements of active listening requires a listener to suspend his or
her own thoughts and feelings and focus on the thoughts and feelings of the speaker? -
CORRECT ANSWER - Empathy
Jargon tends to cause problems when it is used ________. - CORRECT ANSWER - Outside
of a specialized, close-knit group
A major part of the controlling function of management is to ________. - CORRECT
ANSWER - Correct performance problems
When a company's scorecard is not balanced, it usually tends to overemphasize the area that
________. - CORRECT ANSWER - Best matches its organizational style and philosophy
The communication process begins with this. - CORRECT ANSWER - A thought or purpose
, When an auto executive who is upset because his teenage son got suspended from school ends up
nixing new design plans for no apparent reason, communication has been distorted by this. -
CORRECT ANSWER - Emotion
Reading is an example of this communication step. - CORRECT ANSWER - Decoding
Which kind of electronic meeting format allows participants to view nonverbal forms of
communication that include facial expressions and body language? - CORRECT ANSWER -
Videoconferencing
Effective controlling can help managers who are afraid to delegate authority ________. -
CORRECT ANSWER - Empower their employees
A cell phone maker tests its new model with a sample audience when it is fully operational.
What kind of control is this? - CORRECT ANSWER - Feedback control
The first step in the control process is to ________. - CORRECT ANSWER - Measure actual
performance
Which kind of control takes place before the actual work is carried out? - CORRECT
ANSWER - Feedforward
The University of Iowa studies discussed all of the following leadership styles except
A) laissez-faire
B) democratic
C) Benelovent
D) Autocratic - CORRECT ANSWER - C) Benelovent
Which leadership style tends to centralize authority and make unilateral decisions?
A) cultural style
Exam Questions and CORRECT Answers
In general, the greater the distance between the home office of a global company and its branch,
the ________. - CORRECT ANSWER - More formalized the controls
Techniques organizations utilize to exchange standard business transaction documents, such as
invoices or purchase orders, are called ________. - CORRECT ANSWER - Electronic data
interchange
A spelling mistake in a message is an example of ________. - CORRECT ANSWER - An
encoding error
Direct supervision as a basic means of control is much more common in ________ - CORRECT
ANSWER - Less technologically advanced countries
Which of the following essential elements of active listening requires a listener to suspend his or
her own thoughts and feelings and focus on the thoughts and feelings of the speaker? -
CORRECT ANSWER - Empathy
Jargon tends to cause problems when it is used ________. - CORRECT ANSWER - Outside
of a specialized, close-knit group
A major part of the controlling function of management is to ________. - CORRECT
ANSWER - Correct performance problems
When a company's scorecard is not balanced, it usually tends to overemphasize the area that
________. - CORRECT ANSWER - Best matches its organizational style and philosophy
The communication process begins with this. - CORRECT ANSWER - A thought or purpose
, When an auto executive who is upset because his teenage son got suspended from school ends up
nixing new design plans for no apparent reason, communication has been distorted by this. -
CORRECT ANSWER - Emotion
Reading is an example of this communication step. - CORRECT ANSWER - Decoding
Which kind of electronic meeting format allows participants to view nonverbal forms of
communication that include facial expressions and body language? - CORRECT ANSWER -
Videoconferencing
Effective controlling can help managers who are afraid to delegate authority ________. -
CORRECT ANSWER - Empower their employees
A cell phone maker tests its new model with a sample audience when it is fully operational.
What kind of control is this? - CORRECT ANSWER - Feedback control
The first step in the control process is to ________. - CORRECT ANSWER - Measure actual
performance
Which kind of control takes place before the actual work is carried out? - CORRECT
ANSWER - Feedforward
The University of Iowa studies discussed all of the following leadership styles except
A) laissez-faire
B) democratic
C) Benelovent
D) Autocratic - CORRECT ANSWER - C) Benelovent
Which leadership style tends to centralize authority and make unilateral decisions?
A) cultural style
