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C215 Chapter 5 2025/2026 Exam
Questions with 100% Correct Answers |
Latest Update
appraisal costs - 🧠 ANSWER ✔✔costs incurred in the process of uncovering
defects
benchmarking - 🧠 ANSWER ✔✔studying the business practices of other
companies for purposes of comparison
cause-and-effect diagram - 🧠 ANSWER ✔✔a chart that identifies potential causes
of particular quality problems
checklist - 🧠 ANSWER ✔✔a list of common defects and the number of observed
occurrences of these defects
conformance to specifications - 🧠 ANSWER ✔✔how well a product or service
meets the targets and tolerances determined by its designers
continuous improvement - 🧠 ANSWER ✔✔a philosophy of never-ending
improvement
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COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
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control charts - 🧠 ANSWER ✔✔charts used to evaluate whether a process is
operating within set expectations
customer-defined quality - 🧠 ANSWER ✔✔the meaning of quality as defined by
the customer
Deming Prize - 🧠 ANSWER ✔✔a Japanese award given to companies to recognize
efforts in quality improvement
external failure costs - 🧠 ANSWER ✔✔costs associated with quality problems that
occur at the customer site
fitness for use - 🧠 ANSWER ✔✔a definition of quality that evaluates how well the
product performs for its intended use
flowchart - 🧠 ANSWER ✔✔a schematic of the sequence of steps involved in an
operation or process
histogram - 🧠 ANSWER ✔✔a chart that shows the frequency distribution of
observed values of a variable
internal failure costs - 🧠 ANSWER ✔✔costs associated with discovering poor
product quality before the product reaches the customer
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COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
C215 Chapter 5 2025/2026 Exam
Questions with 100% Correct Answers |
Latest Update
appraisal costs - 🧠 ANSWER ✔✔costs incurred in the process of uncovering
defects
benchmarking - 🧠 ANSWER ✔✔studying the business practices of other
companies for purposes of comparison
cause-and-effect diagram - 🧠 ANSWER ✔✔a chart that identifies potential causes
of particular quality problems
checklist - 🧠 ANSWER ✔✔a list of common defects and the number of observed
occurrences of these defects
conformance to specifications - 🧠 ANSWER ✔✔how well a product or service
meets the targets and tolerances determined by its designers
continuous improvement - 🧠 ANSWER ✔✔a philosophy of never-ending
improvement
1
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, 2
control charts - 🧠 ANSWER ✔✔charts used to evaluate whether a process is
operating within set expectations
customer-defined quality - 🧠 ANSWER ✔✔the meaning of quality as defined by
the customer
Deming Prize - 🧠 ANSWER ✔✔a Japanese award given to companies to recognize
efforts in quality improvement
external failure costs - 🧠 ANSWER ✔✔costs associated with quality problems that
occur at the customer site
fitness for use - 🧠 ANSWER ✔✔a definition of quality that evaluates how well the
product performs for its intended use
flowchart - 🧠 ANSWER ✔✔a schematic of the sequence of steps involved in an
operation or process
histogram - 🧠 ANSWER ✔✔a chart that shows the frequency distribution of
observed values of a variable
internal failure costs - 🧠 ANSWER ✔✔costs associated with discovering poor
product quality before the product reaches the customer
2
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED