Business Communications Exam question with answers
Report - -An orderly and objective
communication of factual information that serves a business purpose.
-Orderly - -Prepared with care; organized
-Objective - -Unbiased
-Factual Information - -Events, records; data used in business operations
-Serves a business purpose - -many purposes exist; all reports are not business reports
-Purpose - -Create a clear problem and purpose statement.
-the problem is a clear description of the situation.
-the purpose statement may ask why the problem is happening.
-Three ways to state a problem: - -1) Declarative Statement (problem)
2) Infinitive Phrase (Purpose)
3) Question Statement (Purpose)
-Three types of Factors: - -1) Subtopics - cover the important topic areas in informational and
some analytical reports.
2) Hypotheses - explore possible explanations or solutions in problem-solving situations.
3) Bases of comparison - used to evaluate alternatives using common criteria.
-Appropriate attitude and practices - -- Maintain a judicial attitude: cultivate a critical point of
view, being both the critic and advocate of your work
- Consult with others: take advantage of using many minds rather than one.
- Test your interpretations
- Test your experience
- Negative Test
-Organizing - -is a process that allows you to present the information to your reader in a
structured, patterned way. It means grouping and ordering information on some logical basis.
-Length and Formality - -- Long problems and formal contexts require a more complex makeup.
- Short problems and informal contexts need a simpler make.
-Report Components - -- Title Fly: simple page with the title of the report on it.
- Title page: has more information.
- Letter of transmittal: is the message that hands the report over to the reader.
- Table of Contents: is a guide to the structure and specific contents of the report
- Executive Summary: Direct order or Indirect order
Report - -An orderly and objective
communication of factual information that serves a business purpose.
-Orderly - -Prepared with care; organized
-Objective - -Unbiased
-Factual Information - -Events, records; data used in business operations
-Serves a business purpose - -many purposes exist; all reports are not business reports
-Purpose - -Create a clear problem and purpose statement.
-the problem is a clear description of the situation.
-the purpose statement may ask why the problem is happening.
-Three ways to state a problem: - -1) Declarative Statement (problem)
2) Infinitive Phrase (Purpose)
3) Question Statement (Purpose)
-Three types of Factors: - -1) Subtopics - cover the important topic areas in informational and
some analytical reports.
2) Hypotheses - explore possible explanations or solutions in problem-solving situations.
3) Bases of comparison - used to evaluate alternatives using common criteria.
-Appropriate attitude and practices - -- Maintain a judicial attitude: cultivate a critical point of
view, being both the critic and advocate of your work
- Consult with others: take advantage of using many minds rather than one.
- Test your interpretations
- Test your experience
- Negative Test
-Organizing - -is a process that allows you to present the information to your reader in a
structured, patterned way. It means grouping and ordering information on some logical basis.
-Length and Formality - -- Long problems and formal contexts require a more complex makeup.
- Short problems and informal contexts need a simpler make.
-Report Components - -- Title Fly: simple page with the title of the report on it.
- Title page: has more information.
- Letter of transmittal: is the message that hands the report over to the reader.
- Table of Contents: is a guide to the structure and specific contents of the report
- Executive Summary: Direct order or Indirect order
