Mgmt 339 part 2 Questions With Complete Solutions
A back office service structure is most similar to
A.
a line process.
B.
a large batch process.
C.
a small batch process.
D.
a job process in manufacturing. Correct Answers A.
a line process.
A firm's internal program in employee involvement includes
which of the following considerations?
Part 2
A.
Supplier management
B.
Defining who the customer is
C.
Psychological impressions
D.
Product availability Correct Answers B
A good brainstorming session has the following characteristic:
A.
Ability to analyze a process analytically
B.
Skill in identifying the best payoffs
C.
,Ability to think of creative ideas, no matter how far fetched
D.
Good judgment skills Correct Answers C.
Ability to think of creative ideas, no matter how far fetched
A high customer-contact service process typically indicates all
of the following EXCEPT:
A.
low complexity.
B.
diverse work flows.
C.
a front-office process structure.
D.
more resource flexibility. Correct Answers A. Low complexity
A high-volume manufacturing process typically means all of the
following EXCEPT:
A.
less resource flexibility.
B.
greater capital intensity.
C.
more customer involvement.
D.
a line, or continuous, process. Correct Answers C.
more customer involvement.
A major supplier to an auto manufacturer would most likely
adopt which production and inventory strategy?
,A.
Make-to-stock strategy
B.
Make-to-order strategy
C.
Assemble-to-order strategy
D.
Postponement strategy Correct Answers A.
Make-to-stock strategy
A primary enabler of process reengineering is
A.
information technology.
B.
ISO 14001.
C.
fixed automation.
D.
the service-product matrix Correct Answers A. Information
technology
A process chart can be used to document all the activities done
by a customer of a legal firm. Which of the following is NOT
represented on a process chart?
A.
The act of filling out forms.
B.
The cost of energy used to run the office network.
C.
, The distance traveled when the receptionist walks to the copier
and copies your driver's license.
D.
The time spent registering in the receptionist's office. Correct
Answers B. The cost of energy used to run the office network.
A process failure that results in the process's inability to meet
advertised performance standards violates which of the five
definitions of quality?
A.
fitness for use
B.
psychological impressions
C.
conformance to specifications
D.
value Correct Answers C
A process failure that results in the process's inability to meet
advertised performance standards violates which of the five
definitions of quality?
A.
fitness for use
B.
psychological impressions
C.
value
D.
conformance to specifications Correct Answers D
A back office service structure is most similar to
A.
a line process.
B.
a large batch process.
C.
a small batch process.
D.
a job process in manufacturing. Correct Answers A.
a line process.
A firm's internal program in employee involvement includes
which of the following considerations?
Part 2
A.
Supplier management
B.
Defining who the customer is
C.
Psychological impressions
D.
Product availability Correct Answers B
A good brainstorming session has the following characteristic:
A.
Ability to analyze a process analytically
B.
Skill in identifying the best payoffs
C.
,Ability to think of creative ideas, no matter how far fetched
D.
Good judgment skills Correct Answers C.
Ability to think of creative ideas, no matter how far fetched
A high customer-contact service process typically indicates all
of the following EXCEPT:
A.
low complexity.
B.
diverse work flows.
C.
a front-office process structure.
D.
more resource flexibility. Correct Answers A. Low complexity
A high-volume manufacturing process typically means all of the
following EXCEPT:
A.
less resource flexibility.
B.
greater capital intensity.
C.
more customer involvement.
D.
a line, or continuous, process. Correct Answers C.
more customer involvement.
A major supplier to an auto manufacturer would most likely
adopt which production and inventory strategy?
,A.
Make-to-stock strategy
B.
Make-to-order strategy
C.
Assemble-to-order strategy
D.
Postponement strategy Correct Answers A.
Make-to-stock strategy
A primary enabler of process reengineering is
A.
information technology.
B.
ISO 14001.
C.
fixed automation.
D.
the service-product matrix Correct Answers A. Information
technology
A process chart can be used to document all the activities done
by a customer of a legal firm. Which of the following is NOT
represented on a process chart?
A.
The act of filling out forms.
B.
The cost of energy used to run the office network.
C.
, The distance traveled when the receptionist walks to the copier
and copies your driver's license.
D.
The time spent registering in the receptionist's office. Correct
Answers B. The cost of energy used to run the office network.
A process failure that results in the process's inability to meet
advertised performance standards violates which of the five
definitions of quality?
A.
fitness for use
B.
psychological impressions
C.
conformance to specifications
D.
value Correct Answers C
A process failure that results in the process's inability to meet
advertised performance standards violates which of the five
definitions of quality?
A.
fitness for use
B.
psychological impressions
C.
value
D.
conformance to specifications Correct Answers D
