DUMPS
BASE
EXAM DUMPS
PEGASYSTEMS
PEGACPCSD24V1
28% OFF Automatically For You
Certified Pega Customer Service Developer 24
, 1.Operational efficiency in a contact center can be improved by focusing on which of
the following?
A. Increasing the number of agents
B. Optimizing call routing and handling times
C. Limiting the number of customer interactions
D. Reducing the number of communication channels
Answer: B
2.What is a fundamental best practice for designing composite interfaces?
A. Using multiple data sources without integration
B. Ensuring components are loosely coupled and reusable
C. Hardcoding component relationships
e
et
D. Ignoring user feedback during development
pl
om
Answer: B
C
pt
em
tt
A
t-
3.Which benefit is a primary advantage of using Pega Digital Messaging for customer
rs
Fi
interactions?
r
fo
A. Increased manual intervention
)
02
B. Streamlined communication across multiple channels
8.
(V
C. Reduced need for automated responses
ps
um
D. Limited customer reach
D
Answer: B
1
V
24
D
S
C
P
C
4.In Pega Customer Service, what is the benefit of using dynamic fields during case
A
G
E
creation?
P
s
em
A. It reduces the need for case templates
st
B. It allows for real-time data updates
y
as
eg
C. It minimizes user input errors by guiding data entry
P
D. It eliminates the need for data validation
id
al
V
Answer: C
5.Which Pega feature facilitates data integration by defining a common structure for
data exchange?
A. Data Pages
B. Data Transforms
C. Integration Designer
D. Connectors
Answer: C
BASE
EXAM DUMPS
PEGASYSTEMS
PEGACPCSD24V1
28% OFF Automatically For You
Certified Pega Customer Service Developer 24
, 1.Operational efficiency in a contact center can be improved by focusing on which of
the following?
A. Increasing the number of agents
B. Optimizing call routing and handling times
C. Limiting the number of customer interactions
D. Reducing the number of communication channels
Answer: B
2.What is a fundamental best practice for designing composite interfaces?
A. Using multiple data sources without integration
B. Ensuring components are loosely coupled and reusable
C. Hardcoding component relationships
e
et
D. Ignoring user feedback during development
pl
om
Answer: B
C
pt
em
tt
A
t-
3.Which benefit is a primary advantage of using Pega Digital Messaging for customer
rs
Fi
interactions?
r
fo
A. Increased manual intervention
)
02
B. Streamlined communication across multiple channels
8.
(V
C. Reduced need for automated responses
ps
um
D. Limited customer reach
D
Answer: B
1
V
24
D
S
C
P
C
4.In Pega Customer Service, what is the benefit of using dynamic fields during case
A
G
E
creation?
P
s
em
A. It reduces the need for case templates
st
B. It allows for real-time data updates
y
as
eg
C. It minimizes user input errors by guiding data entry
P
D. It eliminates the need for data validation
id
al
V
Answer: C
5.Which Pega feature facilitates data integration by defining a common structure for
data exchange?
A. Data Pages
B. Data Transforms
C. Integration Designer
D. Connectors
Answer: C
