WGU C232
WGU C232 Exam Study Guide Questions
and Answers Top Graded 2025
What role does the planning function of human resource management play within
organizations? -Correct Answer ✔Strategic and short & medium range planning
Align human resources with strategic mission of organization
What role does the staffing function of human resource management play within
organizations? -Correct Answer ✔Recruiting and selection of people with the
needed skills of jobs within the organization
What are the types of employee compensation? -Correct Answer ✔Direct and
indirect
What is the role of performance appraisals? -Correct Answer ✔Measure and
monitor employee performance
How does HRM enhance human potential? -Correct Answer ✔Through training
and development
HRM's work on improving the workplace environment focuses what two
environments? -Correct Answer ✔Physical and psychological
What must management be aware of in order to maintain effective work
relationships? -Correct Answer ✔Employee rights
What impact has globalization had on HR practices? -Correct Answer ✔HR
policies need international applicability and be cognizant (and inclusive) of other
cultures
What are the four implicit HR objectives? -Correct Answer ✔Improve productivity
Improve quality of work life Ensure legal compliance Foster ethical behavior
WGU C232
,WGU C232
How can HR managers make a significant contribution toward productivity
improvements? -Correct Answer ✔Work organization-processes/distribution
organization of work design Work design-contents, methods, and relationships
among jobs
How do organizations improve the quality of work life? How have employees'
attitudes regarding involvement with their work shifted? -Correct Answer
✔Greater involvement in work-enjoy more autonomy and chance to have input
Why is it important that HR mangers and personnel be familiar with the laws and
regulations? -Correct Answer ✔Protect employees, protect organizaiton, and avoid
liability
Define the term "moral philosophy." -Correct Answer ✔Principles, rules, and
values people use when deciding what is right or wrong
How can HR professionals create a culture where ethical behavior is encouraged? -
Correct Answer ✔Create a positive work environment Hiring ethical individuals
Provide ethical training Labeling and modeling ethical behavior Creating a well-
defined code of ethics Establishing a open-door policy Providing an employee
assisntance program
Define the term "business ethics." -Correct Answer ✔Values and principles used to
decide whether the collective behavior of an organization's members is appropriate
What are the six major trends have been identified as influencing the work
environment? -Correct Answer ✔Increased competition Costs and benefits
associated with HR utilization Productivity changes (changes in technology,
capital investment, economic changes, capital utilization, outsourcing, and
government policies
WGU C232
, WGU C232
Internal Environment: Define "culture" and identify who shapes an organization's
culture. -Correct Answer ✔Organization's value system-identified people's values
and assumptions about their willingness to work, their ethics, and the way they
should be treated
Internal Environment: Define technology. -Correct Answer ✔Equipment and
knowledge used to produce goods and services
Internal Environment: How does technology influence an organization's structure?
-Correct Answer ✔Technology can influence how jobs are borken down and the
overall heirarchy--flat versus vertical
Internal Environment: Organizational size is an important factor in determining
________________. -Correct Answer ✔HR activities
Internal Environment: How does the economy influence HR activities? -Correct
Answer ✔Strong economy=tight labor market (low unemployment, higher wages,
competitive recruitment, and desire for training)
Internal Environment: How does international competition influence HR activities?
-Correct Answer ✔Changes in laws (tariff, NAFTA, import/export), foreign labor
forces, and economic developments force competitiveness
Define the term "SWOT". -Correct Answer ✔Strengths, weakness, opportunities,
and threats--strengths and weakness are internal to the organization and things we
can control; opportunities and threats are external to the organization and things we
cannot control
What is the purpose of a SWOT analysis? -Correct Answer ✔play to strengths,
moderate weaknesses, make the most of opportunities, and manage or eliminate
threats
WGU C232
WGU C232 Exam Study Guide Questions
and Answers Top Graded 2025
What role does the planning function of human resource management play within
organizations? -Correct Answer ✔Strategic and short & medium range planning
Align human resources with strategic mission of organization
What role does the staffing function of human resource management play within
organizations? -Correct Answer ✔Recruiting and selection of people with the
needed skills of jobs within the organization
What are the types of employee compensation? -Correct Answer ✔Direct and
indirect
What is the role of performance appraisals? -Correct Answer ✔Measure and
monitor employee performance
How does HRM enhance human potential? -Correct Answer ✔Through training
and development
HRM's work on improving the workplace environment focuses what two
environments? -Correct Answer ✔Physical and psychological
What must management be aware of in order to maintain effective work
relationships? -Correct Answer ✔Employee rights
What impact has globalization had on HR practices? -Correct Answer ✔HR
policies need international applicability and be cognizant (and inclusive) of other
cultures
What are the four implicit HR objectives? -Correct Answer ✔Improve productivity
Improve quality of work life Ensure legal compliance Foster ethical behavior
WGU C232
,WGU C232
How can HR managers make a significant contribution toward productivity
improvements? -Correct Answer ✔Work organization-processes/distribution
organization of work design Work design-contents, methods, and relationships
among jobs
How do organizations improve the quality of work life? How have employees'
attitudes regarding involvement with their work shifted? -Correct Answer
✔Greater involvement in work-enjoy more autonomy and chance to have input
Why is it important that HR mangers and personnel be familiar with the laws and
regulations? -Correct Answer ✔Protect employees, protect organizaiton, and avoid
liability
Define the term "moral philosophy." -Correct Answer ✔Principles, rules, and
values people use when deciding what is right or wrong
How can HR professionals create a culture where ethical behavior is encouraged? -
Correct Answer ✔Create a positive work environment Hiring ethical individuals
Provide ethical training Labeling and modeling ethical behavior Creating a well-
defined code of ethics Establishing a open-door policy Providing an employee
assisntance program
Define the term "business ethics." -Correct Answer ✔Values and principles used to
decide whether the collective behavior of an organization's members is appropriate
What are the six major trends have been identified as influencing the work
environment? -Correct Answer ✔Increased competition Costs and benefits
associated with HR utilization Productivity changes (changes in technology,
capital investment, economic changes, capital utilization, outsourcing, and
government policies
WGU C232
, WGU C232
Internal Environment: Define "culture" and identify who shapes an organization's
culture. -Correct Answer ✔Organization's value system-identified people's values
and assumptions about their willingness to work, their ethics, and the way they
should be treated
Internal Environment: Define technology. -Correct Answer ✔Equipment and
knowledge used to produce goods and services
Internal Environment: How does technology influence an organization's structure?
-Correct Answer ✔Technology can influence how jobs are borken down and the
overall heirarchy--flat versus vertical
Internal Environment: Organizational size is an important factor in determining
________________. -Correct Answer ✔HR activities
Internal Environment: How does the economy influence HR activities? -Correct
Answer ✔Strong economy=tight labor market (low unemployment, higher wages,
competitive recruitment, and desire for training)
Internal Environment: How does international competition influence HR activities?
-Correct Answer ✔Changes in laws (tariff, NAFTA, import/export), foreign labor
forces, and economic developments force competitiveness
Define the term "SWOT". -Correct Answer ✔Strengths, weakness, opportunities,
and threats--strengths and weakness are internal to the organization and things we
can control; opportunities and threats are external to the organization and things we
cannot control
What is the purpose of a SWOT analysis? -Correct Answer ✔play to strengths,
moderate weaknesses, make the most of opportunities, and manage or eliminate
threats
WGU C232
