ISA Utility Specialist (Chapters 1-7)
UPDATED ACTUAL Exam Questions and
CORRECT Answers
In the U.S., enforcement of safety work rules resides with: - CORRECT ANSWER -
Occupational Safety & Health Administration
(OSHA)
Utility pruning is the pruning of trees located in the vicinity of power lines for the purpose of
__________ __________ __________. - CORRECT ANSWER - ensuring reliable service
A comprehensive vegetation management program should be __________ rather than reactive,
& based on principals of __________ vegetation management. - CORRECT ANSWER -
proactive;
integrated
What is a volt? - CORRECT ANSWER - a unit of electrical force
Major storms or __________ weather events are the usual cause of power outages over large
areas. - CORRECT ANSWER - catastrophic
Without __________, messages can have multiple meanings. - CORRECT ANSWER -
context
ISA BMPs provide a practical guide for implementing __________ __________. - CORRECT
ANSWER - industry standards
Electrical resistance determines how much __________ is required to move electricity along a
conductor and is measured in __________. - CORRECT ANSWER - energy;
ohms
,When communicating, a person's experience & __________ will influence how the person
reacts. - CORRECT ANSWER - perceptions
Crew mobilization for a storm event is much more rapid from a __________ status. - CORRECT
ANSWER - standby
NERC standards are specific to what line voltages? - CORRECT ANSWER - 200 kV &
above
An important first step in any vegetation management program should be to asses system
conditions, which is often done through an __________. - CORRECT ANSWER -
inventory
Which type of cuts are less unacceptable? - CORRECT ANSWER - internodal cuts
(e.g. topping)
A worker neglecting to wear cut-resistant chaps while operating a chainsaw is committing an
unsafe __________, while an employer failing to provide chaps is creating an unsafe
__________. - CORRECT ANSWER - act;
condition
A conductor carrying more than __________ volts would be considered a NERC line. -
CORRECT ANSWER - 200,000
Communication is both verbal & nonverbal. When a customer is confronted with contradictory
information, the person will usually believe the __________ message. - CORRECT
ANSWER - nonverbal
Voluntary safety standards for pruning, trimming, repairing, maintaining & removing trees, &
cutting brush: - CORRECT ANSWER - ANSI Z133
,NERC standards require the reporting of all tree caused outages by __________ categories -
CORRECT ANSWER - three
A traditional cycle will schedule maintenance __________ trees grow into conductors. -
CORRECT ANSWER - before
Which type of cuts are more acceptable? - CORRECT ANSWER - nodal cuts
(e.g. drop-crotch, thinning)
The __________-__________ rule suggests that workers should take time before starting a job to
check for potentially unsafe conditions & discuss them. - CORRECT ANSWER - two-
minute
According to ANSI Z133, the minimum approach distance for persons other than qualified line-
clearance arborists for 50 kV & less is __________. - CORRECT ANSWER - 10 feet
Trees growing into contact with a single-phase distribution conductor pose __________ threat of
a tree-ground fault. - CORRECT ANSWER - little
Where should the final cut be made for proper utility pruning? - CORRECT ANSWER -
just outside of the branch bark ridge and the branch collar
A vegetation management scheduling unit may be an entire __________ or a __________
__________. - CORRECT ANSWER - circuit;
geographical area
2 examples of protective equipment: - CORRECT ANSWER - circuit breakers
lightning receptors
, On a storm site, cutting should not begin until all risks have been assessed & the __________
approach has been decided & adopted. - CORRECT ANSWER - safest
Actively __________ can facilitate understanding a customer's perceptions and demonstrate the
utility representative's sincere interest in a customer. - CORRECT ANSWER - listening
As clearance work progresses, __________ between crews & dispatcher is critically important to
determine locations of downed or damaged lines. - CORRECT ANSWER -
communication
__________ negotiation uses the best aspects from both hard & soft bargaining. - CORRECT
ANSWER - interest-based
An energized wire or conductor in a circuit is also known as a __________. - CORRECT
ANSWER - phase
Fast-growing, problem species are sometimes known as __________ __________. - CORRECT
ANSWER - cycle busters
Flush cuts damage which tissues? - CORRECT ANSWER - the trunk
Clearing for a new distribution line is likely to be paid for by a __________ budget. - CORRECT
ANSWER - capital
Surface temperatures at the point of contact with high voltage can reach __________ degrees F. -
CORRECT ANSWER - 1,000
__________ __________ occurs when someone touches an energized fixture. __________
__________ can occur when a person touches a conductive object that is in contact with an
energized fixture. - CORRECT ANSWER - direct contact;
indirect contact
UPDATED ACTUAL Exam Questions and
CORRECT Answers
In the U.S., enforcement of safety work rules resides with: - CORRECT ANSWER -
Occupational Safety & Health Administration
(OSHA)
Utility pruning is the pruning of trees located in the vicinity of power lines for the purpose of
__________ __________ __________. - CORRECT ANSWER - ensuring reliable service
A comprehensive vegetation management program should be __________ rather than reactive,
& based on principals of __________ vegetation management. - CORRECT ANSWER -
proactive;
integrated
What is a volt? - CORRECT ANSWER - a unit of electrical force
Major storms or __________ weather events are the usual cause of power outages over large
areas. - CORRECT ANSWER - catastrophic
Without __________, messages can have multiple meanings. - CORRECT ANSWER -
context
ISA BMPs provide a practical guide for implementing __________ __________. - CORRECT
ANSWER - industry standards
Electrical resistance determines how much __________ is required to move electricity along a
conductor and is measured in __________. - CORRECT ANSWER - energy;
ohms
,When communicating, a person's experience & __________ will influence how the person
reacts. - CORRECT ANSWER - perceptions
Crew mobilization for a storm event is much more rapid from a __________ status. - CORRECT
ANSWER - standby
NERC standards are specific to what line voltages? - CORRECT ANSWER - 200 kV &
above
An important first step in any vegetation management program should be to asses system
conditions, which is often done through an __________. - CORRECT ANSWER -
inventory
Which type of cuts are less unacceptable? - CORRECT ANSWER - internodal cuts
(e.g. topping)
A worker neglecting to wear cut-resistant chaps while operating a chainsaw is committing an
unsafe __________, while an employer failing to provide chaps is creating an unsafe
__________. - CORRECT ANSWER - act;
condition
A conductor carrying more than __________ volts would be considered a NERC line. -
CORRECT ANSWER - 200,000
Communication is both verbal & nonverbal. When a customer is confronted with contradictory
information, the person will usually believe the __________ message. - CORRECT
ANSWER - nonverbal
Voluntary safety standards for pruning, trimming, repairing, maintaining & removing trees, &
cutting brush: - CORRECT ANSWER - ANSI Z133
,NERC standards require the reporting of all tree caused outages by __________ categories -
CORRECT ANSWER - three
A traditional cycle will schedule maintenance __________ trees grow into conductors. -
CORRECT ANSWER - before
Which type of cuts are more acceptable? - CORRECT ANSWER - nodal cuts
(e.g. drop-crotch, thinning)
The __________-__________ rule suggests that workers should take time before starting a job to
check for potentially unsafe conditions & discuss them. - CORRECT ANSWER - two-
minute
According to ANSI Z133, the minimum approach distance for persons other than qualified line-
clearance arborists for 50 kV & less is __________. - CORRECT ANSWER - 10 feet
Trees growing into contact with a single-phase distribution conductor pose __________ threat of
a tree-ground fault. - CORRECT ANSWER - little
Where should the final cut be made for proper utility pruning? - CORRECT ANSWER -
just outside of the branch bark ridge and the branch collar
A vegetation management scheduling unit may be an entire __________ or a __________
__________. - CORRECT ANSWER - circuit;
geographical area
2 examples of protective equipment: - CORRECT ANSWER - circuit breakers
lightning receptors
, On a storm site, cutting should not begin until all risks have been assessed & the __________
approach has been decided & adopted. - CORRECT ANSWER - safest
Actively __________ can facilitate understanding a customer's perceptions and demonstrate the
utility representative's sincere interest in a customer. - CORRECT ANSWER - listening
As clearance work progresses, __________ between crews & dispatcher is critically important to
determine locations of downed or damaged lines. - CORRECT ANSWER -
communication
__________ negotiation uses the best aspects from both hard & soft bargaining. - CORRECT
ANSWER - interest-based
An energized wire or conductor in a circuit is also known as a __________. - CORRECT
ANSWER - phase
Fast-growing, problem species are sometimes known as __________ __________. - CORRECT
ANSWER - cycle busters
Flush cuts damage which tissues? - CORRECT ANSWER - the trunk
Clearing for a new distribution line is likely to be paid for by a __________ budget. - CORRECT
ANSWER - capital
Surface temperatures at the point of contact with high voltage can reach __________ degrees F. -
CORRECT ANSWER - 1,000
__________ __________ occurs when someone touches an energized fixture. __________
__________ can occur when a person touches a conductive object that is in contact with an
energized fixture. - CORRECT ANSWER - direct contact;
indirect contact
