COB 300 Operations Final Exam (2025 updated) QUESTIONS AND
COB 300 Operations Final Exam Pal
ANSWERS (DETAILED & ELABORATED) fully solved!!
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1. Explain system design vs. system operations Design - require long term commitment,
decisions usually strategic decisions
Operations - tactical and operational de-
cisions, spend more time on it than any
other decision area
2. Whats an environmental concern for busi- Sustainability - using resources in ways
ness operations? that do not harm ecological systems
3. What comes first? Mass production or mass Mass production - early 1900s
customization? Mass customization came later when Dell
was founded
4. What do Operations Managers try to Manage activities to generate value effi-
achieve? ciently
5. What are two attributes important to both Cost and quality
consumers and businesses?
6. Selecting and Communicating attributes is Marketing issue
a...
7. Delivering attributes is about... Operations
8. Organizational vs Functional strategies Org - Overall strategies that relate to the
entire organization
Functional - Strategies that relate to each
of the functional areas and support the
organizational strategy
9. What is at the top of the strategic hierarchy? The organizations Mission
10. Explain Core Competencies, give an example
, COB 300 Operations Final Exam Pal
Study online at https://quizlet.com/_7ja0ej
Special attributes that give an organiza-
tion a competitive edge (Hondas is their
engines and power trains)
11. Explain Order losers, qualifiers, and winners Loser- repels customers
Qualifier- basic characteristics that
makes products an option to customers
Winner- characteristics that cause the
product to be perceived as better than
competition
12. What are Michael Porter's 3 business strate- Cost Leadership - price lower than com-
gies? petitors
Differentiation - distinguishing features
that customers perceives as value add
13. When the business strategy is to compete on Flexibility, reliability, and quickness
response, what must be the focus?
14. What are operational strategies based on? Competitive priorities
15. Explain a balanced scorecard Clarifies vision and strategy to put them
into action by developing objectives
16. Explain productivity measure of how effectively you use re-
sources, ratio of output to input
17. What are the 6 phases of Product Develop- 1. Planning
ment? 2. Concept Development
3. System level design
4. Design detail
5. Testing and refinement
6. Production ramp-up
COB 300 Operations Final Exam Pal
ANSWERS (DETAILED & ELABORATED) fully solved!!
Study online at https://quizlet.com/_7ja0ej
1. Explain system design vs. system operations Design - require long term commitment,
decisions usually strategic decisions
Operations - tactical and operational de-
cisions, spend more time on it than any
other decision area
2. Whats an environmental concern for busi- Sustainability - using resources in ways
ness operations? that do not harm ecological systems
3. What comes first? Mass production or mass Mass production - early 1900s
customization? Mass customization came later when Dell
was founded
4. What do Operations Managers try to Manage activities to generate value effi-
achieve? ciently
5. What are two attributes important to both Cost and quality
consumers and businesses?
6. Selecting and Communicating attributes is Marketing issue
a...
7. Delivering attributes is about... Operations
8. Organizational vs Functional strategies Org - Overall strategies that relate to the
entire organization
Functional - Strategies that relate to each
of the functional areas and support the
organizational strategy
9. What is at the top of the strategic hierarchy? The organizations Mission
10. Explain Core Competencies, give an example
, COB 300 Operations Final Exam Pal
Study online at https://quizlet.com/_7ja0ej
Special attributes that give an organiza-
tion a competitive edge (Hondas is their
engines and power trains)
11. Explain Order losers, qualifiers, and winners Loser- repels customers
Qualifier- basic characteristics that
makes products an option to customers
Winner- characteristics that cause the
product to be perceived as better than
competition
12. What are Michael Porter's 3 business strate- Cost Leadership - price lower than com-
gies? petitors
Differentiation - distinguishing features
that customers perceives as value add
13. When the business strategy is to compete on Flexibility, reliability, and quickness
response, what must be the focus?
14. What are operational strategies based on? Competitive priorities
15. Explain a balanced scorecard Clarifies vision and strategy to put them
into action by developing objectives
16. Explain productivity measure of how effectively you use re-
sources, ratio of output to input
17. What are the 6 phases of Product Develop- 1. Planning
ment? 2. Concept Development
3. System level design
4. Design detail
5. Testing and refinement
6. Production ramp-up
