Taco Bell Shift Leader UPDATED ACTUAL
Exam Questions and CORRECT Answers
What are the 7 food safety emergencies ? - CORRECT ANSWER - 1. No running water
2. No hot water
3. Sewage backup
4. No electricity.
5. No working toilet
6. No hand soap
7. Pest Infestation
Name the following temperature ranges.
Frozen food
Cold food
Rethermalizer food
Hot food
Food danger zone - CORRECT ANSWER - Frozen food: Less than 10 degrees
Cold food: Between 33 - 40 degrees
Rethermalizer food: Greater than 165 degrees
Hot food: Greater than 160 degrees
Food danger zone: Between 40 - 140 degrees
What does TRED stand for ? (include examples) - CORRECT ANSWER - T-target setting
and communication (ex: setting goals, communicating, providing coaching and recognition,
working as a team)
R-rush ready (ex: follow prep guide, complete all prep before rush, stock all stations, don't leave
posotion during peak hours)
, E-equipment (ex: 4 working, drive-thru steamer had a headset, drive-thru window operating
properly, all equipment is functional, all ingredients are available, drive-thru line is fully
functional)
D-deployment (ex: right people, right places, right number)
What does CHAMPS stand for ? - CORRECT ANSWER - Cleanliness, Hospitality,
Accuracy, Maintenance, Product Quality, and Speed With Service.
What is the makeup process ? - CORRECT ANSWER - 1. Answer the phone or talk to the
guest
2. Apologize and fix the problem without question
3. Surprise and delight using makeup cards
How do you hydrate lettuce ? - CORRECT ANSWER - hydration bottle from black line to
black line
What is the CORE order taking process ? - CORRECT ANSWER - 1. Customers receive
what they ordered
2. Customers gets extra
3. Food looks full and meets weight targets
4. Food is at right temperature
What is the triple check process ? - CORRECT ANSWER - 1. Ocb is the correct order
2. Wrapper marks special items
3. Cashier tells guests how many items are in the bag
What is the 4-step training process ? - CORRECT ANSWER - Prepare- gather necessary
tools
Show & Tell- demonstrate task while explaining
Guided Practice- trainer shows you tasks, give positive feedback
Exam Questions and CORRECT Answers
What are the 7 food safety emergencies ? - CORRECT ANSWER - 1. No running water
2. No hot water
3. Sewage backup
4. No electricity.
5. No working toilet
6. No hand soap
7. Pest Infestation
Name the following temperature ranges.
Frozen food
Cold food
Rethermalizer food
Hot food
Food danger zone - CORRECT ANSWER - Frozen food: Less than 10 degrees
Cold food: Between 33 - 40 degrees
Rethermalizer food: Greater than 165 degrees
Hot food: Greater than 160 degrees
Food danger zone: Between 40 - 140 degrees
What does TRED stand for ? (include examples) - CORRECT ANSWER - T-target setting
and communication (ex: setting goals, communicating, providing coaching and recognition,
working as a team)
R-rush ready (ex: follow prep guide, complete all prep before rush, stock all stations, don't leave
posotion during peak hours)
, E-equipment (ex: 4 working, drive-thru steamer had a headset, drive-thru window operating
properly, all equipment is functional, all ingredients are available, drive-thru line is fully
functional)
D-deployment (ex: right people, right places, right number)
What does CHAMPS stand for ? - CORRECT ANSWER - Cleanliness, Hospitality,
Accuracy, Maintenance, Product Quality, and Speed With Service.
What is the makeup process ? - CORRECT ANSWER - 1. Answer the phone or talk to the
guest
2. Apologize and fix the problem without question
3. Surprise and delight using makeup cards
How do you hydrate lettuce ? - CORRECT ANSWER - hydration bottle from black line to
black line
What is the CORE order taking process ? - CORRECT ANSWER - 1. Customers receive
what they ordered
2. Customers gets extra
3. Food looks full and meets weight targets
4. Food is at right temperature
What is the triple check process ? - CORRECT ANSWER - 1. Ocb is the correct order
2. Wrapper marks special items
3. Cashier tells guests how many items are in the bag
What is the 4-step training process ? - CORRECT ANSWER - Prepare- gather necessary
tools
Show & Tell- demonstrate task while explaining
Guided Practice- trainer shows you tasks, give positive feedback
