OM 300 Midterm Exam 1 with
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precise detailed answers |! |!
1) Which of the following are the primary functions of all
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organizations? |!
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A) operations, marketing, and human resources
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B) marketing, human resources, and finance/accounting
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C) sales, quality control, and operations
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D) marketing, operations, and finance/accounting
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E) research and development, finance/accounting, and
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purchasing - Correct answer ✔D) marketing, operations, and
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finance/accounting
2) Which of the following would not be an operations function in
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a fast-food restaurant?
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A) advertising and promotion
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B) designing the layout of the facility
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C) maintaining equipment
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D) making hamburgers and fries
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E) purchasing ingredients - Correct answer ✔A) advertising and
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promotion
,3) Reasons to study Operations Management include learning
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about
A) why people organize themselves for productive enterprise
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B) how goods and services are produced
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C) what operations managers do
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D) a costly part of the enterprise
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E) all of the above - Correct answer ✔E) all of the above
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4) The Ten Critical Decisions of Operations Management include
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A) layout strategy
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B) maintenance
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C) process and capacity design
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D) managing quality
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E) all of the above - Correct answer ✔E) all of the above
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5) Which is not true regarding differences between goods and
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services?
A) Services are generally produced and consumed
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simultaneously; tangible goods are not. |! |! |! |!
B) Services tend to be more knowledge-based than goods.
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C) Services tend to have a more inconsistent product definition
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than goods.
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, D) Goods tend to have higher customer interaction than
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services.
E) None of the above is true. - Correct answer ✔D) Goods tend
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to have higher customer interaction than services.
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6) Which of the following attributes is most typical of a service?
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A) production and consumption occur simultaneously
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B) tangible
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C) mass production
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D) consistency
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E) easy to automate - Correct answer ✔A) production and
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consumption occur simultaneously |! |!
7) Gibson Valves produces cast bronze valves on an assembly
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line. If 1600 valves are produced in an 8-hour shift, the
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productivity of the line is |! |! |! |!
A) 2 valves/hr
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B) 40 valves/hr
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C) 80 valves/hr
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D) 200 valves/hr
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E) 1600 valves/hr - Correct answer ✔D) 200 valves/hr
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|! |! |! |! |! |!
precise detailed answers |! |!
1) Which of the following are the primary functions of all
|! |! |! |! |! |! |! |! |! |! |!
organizations? |!
|!
A) operations, marketing, and human resources
|! |! |! |! |!
B) marketing, human resources, and finance/accounting
|! |! |! |! |!
C) sales, quality control, and operations
|! |! |! |! |!
D) marketing, operations, and finance/accounting
|! |! |! |!
E) research and development, finance/accounting, and
|! |! |! |! |! |!
purchasing - Correct answer ✔D) marketing, operations, and
|! |! |! |! |! |! |! |!
finance/accounting
2) Which of the following would not be an operations function in
|! |! |! |! |! |! |! |! |! |! |! |!
a fast-food restaurant?
|! |!
A) advertising and promotion
|! |! |!
B) designing the layout of the facility
|! |! |! |! |! |!
C) maintaining equipment
|! |!
D) making hamburgers and fries
|! |! |! |!
E) purchasing ingredients - Correct answer ✔A) advertising and
|! |! |! |! |! |! |! |! |!
promotion
,3) Reasons to study Operations Management include learning
|! |! |! |! |! |! |! |!
about
A) why people organize themselves for productive enterprise
|! |! |! |! |! |! |!
B) how goods and services are produced
|! |! |! |! |! |!
C) what operations managers do
|! |! |! |!
D) a costly part of the enterprise
|! |! |! |! |! |!
E) all of the above - Correct answer ✔E) all of the above
|! |! |! |! |! |! |! |! |! |! |! |!
4) The Ten Critical Decisions of Operations Management include
|! |! |! |! |! |! |! |!
A) layout strategy
|! |!
B) maintenance
|!
C) process and capacity design
|! |! |! |!
D) managing quality
|! |!
E) all of the above - Correct answer ✔E) all of the above
|! |! |! |! |! |! |! |! |! |! |! |!
5) Which is not true regarding differences between goods and
|! |! |! |! |! |! |! |! |! |!
services?
A) Services are generally produced and consumed
|! |! |! |! |! |! |!
simultaneously; tangible goods are not. |! |! |! |!
B) Services tend to be more knowledge-based than goods.
|! |! |! |! |! |! |! |!
C) Services tend to have a more inconsistent product definition
|! |! |! |! |! |! |! |! |! |!
than goods.
|!
, D) Goods tend to have higher customer interaction than
|! |! |! |! |! |! |! |! |!
services.
E) None of the above is true. - Correct answer ✔D) Goods tend
|! |! |! |! |! |! |! |! |! |! |! |! |!
to have higher customer interaction than services.
|! |! |! |! |! |!
6) Which of the following attributes is most typical of a service?
|! |! |! |! |! |! |! |! |! |! |!
A) production and consumption occur simultaneously
|! |! |! |! |!
B) tangible
|!
C) mass production
|! |!
D) consistency
|!
E) easy to automate - Correct answer ✔A) production and
|! |! |! |! |! |! |! |! |! |!
consumption occur simultaneously |! |!
7) Gibson Valves produces cast bronze valves on an assembly
|! |! |! |! |! |! |! |! |! |!
line. If 1600 valves are produced in an 8-hour shift, the
|! |! |! |! |! |! |! |! |! |! |!
productivity of the line is |! |! |! |!
A) 2 valves/hr
|! |!
B) 40 valves/hr
|! |!
C) 80 valves/hr
|! |!
D) 200 valves/hr
|! |!
E) 1600 valves/hr - Correct answer ✔D) 200 valves/hr
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