CERTIFICATION CQPA PART 1,2,3,4
EXAM 2025 QUESTIONS AND
ANSWERS
Part 1 - ....ANSWER ...-Part 1
quality planning - ....ANSWER ...-structured method of designing and establishing
steps necessary to ensure that a product or service satisfies a customer.
Shewhart - ....ANSWER ...-1930s developed methods for statistical analysis and
control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming - ....ANSWER ...-1950s taught methods to Japanese engineers and
executives; origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran - ....ANSWER ...-1950s taught concepts of controlling quality and managerial
breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy:
quality planning, quality improvement, quality control;
....FOR STUDY PURPOSES...©️2025 ALL RIGHTS RESERVED... 1
,QP activity of (1) establishing quality goals and (2) developing the products and process
required *planning without goals is NOT possible
Feigenbaum - ....ANSWER ...-1950s book total quality control forerunner for the
present understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a proposed course of
action in doing work to accomplish certain objectives"
Crosby - ....ANSWER ...-promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 - ....ANSWER ...-QP: part of quality management
focused on setting quality objectives and specifying necessary operational processes and
related resources to fulfill the quality objectives
purpose of quality planning - ....ANSWER ...-identify actions that can increase
effectiveness and efficiency of activities and processes
approaches of quality planning - ....ANSWER ...-Strategic-- long term
tactic
implementation-- short term (operational)
summary of quality planning - ....ANSWER ...-road map or guide to meeting
customer expectations
clear identification of customer requirements
....FOR STUDY PURPOSES...©️2025 ALL RIGHTS RESERVED... 2
,commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
requirements - ....ANSWER ...-necessary specific characteristics of a product or
service that a customer demands and will purchase (should always be driven by the
customer);
product and process
standards - ....ANSWER ...-"statement, specification, or quantity of material
against which measured outputs from a process may be judged as acceptable or
unacceptable (National; International)
1 conformance (external)
2 guidance (internal)
3 regulatory (enforceable by law)
4 consensus (voluntarily adopted)
specifications - ....ANSWER ...-grouping of specific PARAMETERS that are
required to ensure the success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
....FOR STUDY PURPOSES...©️2025 ALL RIGHTS RESERVED... 3
, 1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
ISO 9000 - ....ANSWER ...-basic international standard (documentation is key)
National Standards - ....ANSWER ...-ASME (American Society of Mechanical
Engineers); ASTM (American Society for Testing and Material); API (American
Petroleum Institute)
Quality Awards - ....ANSWER ...-MBNQA (Malcom Baldrige National Quality
Award), European Foundation for Quality Management's European Quality Award, the
Deming Prize, and Shingo Prize for Excellence in Manufacturing
Bar Chart - ....ANSWER ...-used to compare things between different groups or to
track changes over time.
Gantt Chart - ....ANSWER ...-timeline that is used as a project management tool to
illustrate how the project will run. You can view individual tasks, their durations and the
sequencing of these tasks. View the overall timeline of the project and the expected
completion date.;
useful for planning and scheduling projects. They help you assess how long a project
should take, determine the resources needed, and plan the order in which you'll
complete tasks. They're also helpful for managing the dependencies between tasks.
....FOR STUDY PURPOSES...©️2025 ALL RIGHTS RESERVED... 4
EXAM 2025 QUESTIONS AND
ANSWERS
Part 1 - ....ANSWER ...-Part 1
quality planning - ....ANSWER ...-structured method of designing and establishing
steps necessary to ensure that a product or service satisfies a customer.
Shewhart - ....ANSWER ...-1930s developed methods for statistical analysis and
control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming - ....ANSWER ...-1950s taught methods to Japanese engineers and
executives; origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran - ....ANSWER ...-1950s taught concepts of controlling quality and managerial
breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy:
quality planning, quality improvement, quality control;
....FOR STUDY PURPOSES...©️2025 ALL RIGHTS RESERVED... 1
,QP activity of (1) establishing quality goals and (2) developing the products and process
required *planning without goals is NOT possible
Feigenbaum - ....ANSWER ...-1950s book total quality control forerunner for the
present understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a proposed course of
action in doing work to accomplish certain objectives"
Crosby - ....ANSWER ...-promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 - ....ANSWER ...-QP: part of quality management
focused on setting quality objectives and specifying necessary operational processes and
related resources to fulfill the quality objectives
purpose of quality planning - ....ANSWER ...-identify actions that can increase
effectiveness and efficiency of activities and processes
approaches of quality planning - ....ANSWER ...-Strategic-- long term
tactic
implementation-- short term (operational)
summary of quality planning - ....ANSWER ...-road map or guide to meeting
customer expectations
clear identification of customer requirements
....FOR STUDY PURPOSES...©️2025 ALL RIGHTS RESERVED... 2
,commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
requirements - ....ANSWER ...-necessary specific characteristics of a product or
service that a customer demands and will purchase (should always be driven by the
customer);
product and process
standards - ....ANSWER ...-"statement, specification, or quantity of material
against which measured outputs from a process may be judged as acceptable or
unacceptable (National; International)
1 conformance (external)
2 guidance (internal)
3 regulatory (enforceable by law)
4 consensus (voluntarily adopted)
specifications - ....ANSWER ...-grouping of specific PARAMETERS that are
required to ensure the success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
....FOR STUDY PURPOSES...©️2025 ALL RIGHTS RESERVED... 3
, 1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
ISO 9000 - ....ANSWER ...-basic international standard (documentation is key)
National Standards - ....ANSWER ...-ASME (American Society of Mechanical
Engineers); ASTM (American Society for Testing and Material); API (American
Petroleum Institute)
Quality Awards - ....ANSWER ...-MBNQA (Malcom Baldrige National Quality
Award), European Foundation for Quality Management's European Quality Award, the
Deming Prize, and Shingo Prize for Excellence in Manufacturing
Bar Chart - ....ANSWER ...-used to compare things between different groups or to
track changes over time.
Gantt Chart - ....ANSWER ...-timeline that is used as a project management tool to
illustrate how the project will run. You can view individual tasks, their durations and the
sequencing of these tasks. View the overall timeline of the project and the expected
completion date.;
useful for planning and scheduling projects. They help you assess how long a project
should take, determine the resources needed, and plan the order in which you'll
complete tasks. They're also helpful for managing the dependencies between tasks.
....FOR STUDY PURPOSES...©️2025 ALL RIGHTS RESERVED... 4
