WGU C484 - Chapter 10 Definitions
QUESTIONS AND ANSWERS
WORK GROUP
CORRECT ANSWER a group that interacts primarily to share information and to make
decisions to help each group member to perform within his or her area of responsibility.
WORK TEAM
CORRECT ANSWER a group whose individual efforts result in performance that is greater
than the sum of the individual inputs.
SELF-MANAGED WORK TEAMS
CORRECT ANSWER groups of 10-15 people who take on responsibilities of their former
supervisors.
CROSS-FUNCITONAL TEAMS
CORRECT ANSWER employees from about the same hierarchical level , but from different
work areas, who come together to accomplish a task.
MULTITEAM SYSTEMS
CORRECT ANSWER systems in which different teams need to coordinate their efforts to
produce a desired outcome.
ORGANIZATIONAL DEMOGRAPHY
CORRECT ANSWER the degree to which members of a work unit share a common
demographic attribute such as age, sex, age and the impact of this attribute on turnover.
MENTAL MODELS
CORRECT ANSWER team members' knowledge and beliefs about how the work gets done by
the team.
QUESTIONS AND ANSWERS
WORK GROUP
CORRECT ANSWER a group that interacts primarily to share information and to make
decisions to help each group member to perform within his or her area of responsibility.
WORK TEAM
CORRECT ANSWER a group whose individual efforts result in performance that is greater
than the sum of the individual inputs.
SELF-MANAGED WORK TEAMS
CORRECT ANSWER groups of 10-15 people who take on responsibilities of their former
supervisors.
CROSS-FUNCITONAL TEAMS
CORRECT ANSWER employees from about the same hierarchical level , but from different
work areas, who come together to accomplish a task.
MULTITEAM SYSTEMS
CORRECT ANSWER systems in which different teams need to coordinate their efforts to
produce a desired outcome.
ORGANIZATIONAL DEMOGRAPHY
CORRECT ANSWER the degree to which members of a work unit share a common
demographic attribute such as age, sex, age and the impact of this attribute on turnover.
MENTAL MODELS
CORRECT ANSWER team members' knowledge and beliefs about how the work gets done by
the team.
