TEST BANK
Complexity Leadership Nursing's Role
in Health Care Delivery 3rd Edition
Crowell Boynton
TEST BANK
, Complexity Leadership Nursing's Role in Health Care Delivery 3rd Edition Crowell Boynton Test Bank
Table of Content
1. The Complexity Leadership Model
2. Major Concepts of Complexity Science Theory
3. Health-Care Organizations as Complex Adaptive Systems
4. Health-Care Organizational Studies, Theories, and Models Based on Complexity Science
5. Historical Transition From Classic to Complexity Leadership
6. Contemporary Leadership Models That Reflect Complexity
7. Essential Knowledge for Complexity Leaders
8. Interventions for Complexity Leaders
9. Personal Leadership Supporting Professional Leadership
10. Complexity Leadership: Personal and Professional Life Balance
11. Self-Reflective Practices for Personal Being and Awareness
12. The Call for Complexity Leadership
, Complexity Leadership Nursing’s Role in Health Care
Delivery 3rd Edition Crowell Boynton Test Bank
Chapter 1. The Complexity Leadership Model
MULTIPLE CHOICE
1. The plan-do-study-act cycle begins with:
a. three questions. c. five agendas.
b. four stages. d. two concepts.
ANS: A
The plan-do-study-act (PDSA) cycle, a process improvement tool, starts with three questions: 1)
What are we trying to accomplish?, 2) How will we know that a change is an improvement?,
and
3) What changes can we make that will result in improvement?
PTS: 1 DIF: Comprehension
REF: THE PLAN DO STUDY ACT CYCLE
2. A staff nurse asks the nurse manager, What does the mnemonic FOCUS in
FOCUS methodology stand for? The best response by the nurse manager is that it
stands for:
a. Focus, Organize, Clarify, Understand, Substantiate.
b. Focus, Opportunity, Continuous, Utilize, Substantiate.
c. Focus, Organize, Clarify, Understand, Solution.
d. Focus, Opportunity, Continuous (process), Understand, Solution.
ANS: C
The FOCUS methodology uses a stepwise process for how to move through the improvement
process. The five steps involved are 1) focus on an improvement idea, 2) organize a team that
knows the work process, 3) clarifythe current process, 4) understand the degree of change
needed, and 5) solution (select a solution for improvement).
, PTS: 1 DIF: Comprehension
REF: THE FOCUS METHODOLOGY
3. The nurse manager recognizes that the goal of studying outcomes is to:
a. determine staff needs. c. predict the quality of patient care.
b. identify potential problems. d. incorporate change in nursing
practice.
ANS: B
By studying outcomes, the nurse manager is able to identify potential areas of concern
(problems). The outcomes can be short or long term and may lead to an investigation of the
structure and process to determine any root causes for a negative outcome.
PTS: 1 DIF: Application
REF: GENERAL PRINCIPLES OF QUALITY IMPROVEMENT
4. An educator wants to determine if the nursing students know the work of W. Edwards
Deming. Which statement by the students would indicate that the students know the focus of
Demings work?
a. Pioneer of the continuous quality improvement movement
b. Quality expert known for his studies on surgical and ambulatory care
c. Father of risk management
d. Guru of the PDSA movement
ANS: A
W. Edwards Deming is one of the primary pioneers of the continuous quality
improvement movement. Some of the contributions to the science of improvement made
by Deming are appreciating a system, understanding variation, and applying knowledge
and psychology.
PTS: 1 DIF: Application REF: INTRODUCTION
Complexity Leadership Nursing's Role
in Health Care Delivery 3rd Edition
Crowell Boynton
TEST BANK
, Complexity Leadership Nursing's Role in Health Care Delivery 3rd Edition Crowell Boynton Test Bank
Table of Content
1. The Complexity Leadership Model
2. Major Concepts of Complexity Science Theory
3. Health-Care Organizations as Complex Adaptive Systems
4. Health-Care Organizational Studies, Theories, and Models Based on Complexity Science
5. Historical Transition From Classic to Complexity Leadership
6. Contemporary Leadership Models That Reflect Complexity
7. Essential Knowledge for Complexity Leaders
8. Interventions for Complexity Leaders
9. Personal Leadership Supporting Professional Leadership
10. Complexity Leadership: Personal and Professional Life Balance
11. Self-Reflective Practices for Personal Being and Awareness
12. The Call for Complexity Leadership
, Complexity Leadership Nursing’s Role in Health Care
Delivery 3rd Edition Crowell Boynton Test Bank
Chapter 1. The Complexity Leadership Model
MULTIPLE CHOICE
1. The plan-do-study-act cycle begins with:
a. three questions. c. five agendas.
b. four stages. d. two concepts.
ANS: A
The plan-do-study-act (PDSA) cycle, a process improvement tool, starts with three questions: 1)
What are we trying to accomplish?, 2) How will we know that a change is an improvement?,
and
3) What changes can we make that will result in improvement?
PTS: 1 DIF: Comprehension
REF: THE PLAN DO STUDY ACT CYCLE
2. A staff nurse asks the nurse manager, What does the mnemonic FOCUS in
FOCUS methodology stand for? The best response by the nurse manager is that it
stands for:
a. Focus, Organize, Clarify, Understand, Substantiate.
b. Focus, Opportunity, Continuous, Utilize, Substantiate.
c. Focus, Organize, Clarify, Understand, Solution.
d. Focus, Opportunity, Continuous (process), Understand, Solution.
ANS: C
The FOCUS methodology uses a stepwise process for how to move through the improvement
process. The five steps involved are 1) focus on an improvement idea, 2) organize a team that
knows the work process, 3) clarifythe current process, 4) understand the degree of change
needed, and 5) solution (select a solution for improvement).
, PTS: 1 DIF: Comprehension
REF: THE FOCUS METHODOLOGY
3. The nurse manager recognizes that the goal of studying outcomes is to:
a. determine staff needs. c. predict the quality of patient care.
b. identify potential problems. d. incorporate change in nursing
practice.
ANS: B
By studying outcomes, the nurse manager is able to identify potential areas of concern
(problems). The outcomes can be short or long term and may lead to an investigation of the
structure and process to determine any root causes for a negative outcome.
PTS: 1 DIF: Application
REF: GENERAL PRINCIPLES OF QUALITY IMPROVEMENT
4. An educator wants to determine if the nursing students know the work of W. Edwards
Deming. Which statement by the students would indicate that the students know the focus of
Demings work?
a. Pioneer of the continuous quality improvement movement
b. Quality expert known for his studies on surgical and ambulatory care
c. Father of risk management
d. Guru of the PDSA movement
ANS: A
W. Edwards Deming is one of the primary pioneers of the continuous quality
improvement movement. Some of the contributions to the science of improvement made
by Deming are appreciating a system, understanding variation, and applying knowledge
and psychology.
PTS: 1 DIF: Application REF: INTRODUCTION
