EV EXPERT EXAM QUESTIONS AND ANSWERS
What unique feature should you discuss with customers that serves as both an energy
storage device and a charging source? - Answers - Traction Battery
What tool should you demonstrate to customers that allows you to set up a charging
schedule, initiate charging on demand and set up maximum battery state-of-charge to
prolong battery life? - Answers - Brand Mobile App
_____________ is a technique to use if your vehicle doesn't start to charge
automatically after being plugged in. - Answers - Double-Plug Sequence
When discussing EV cost efficiencies with customers, what scalable technology is
shared by all three Stellantis Electric Drive Modules? - Answers - Power Inverter
What captures energy from regenerative braking and uses it to charge the traction
battery pack? - Answers - An electric motor
Which of the following is NOT a benefit of preconditioning the vehicle cabin? - Answers
- Supports a comfortable interior
A desire to lower C02 emissions, the recycling of EV parts and batteries, and the use of
sustainable manufacturing are important to customers who believe in ___________? -
Answers - Social Responsibility
What trend demonstrates EVs are becoming more compatible with the diverse lifestyles
of their owners? - Answers - Expansion of charging locations to rural areas, parks,
hotels, and resorts
What is the warranty for a High Voltage Battery Pack on a 2023 Pacifica Plug-In
Hybrid? - Answers - 8 years/100,000 miles or 10 years/150,000 miles for Zero
Emission States
What process is important to discuss with customers that enables the sharing of
hardware, software, and key components? - Answers - Plug-and-play design and
manufacturing
Which of the following components is NOT part of an Electric Drive Module (EDM)? -
Answers - Generator
While an ICE engine is about 30 percent efficient, what do you tell a customer who asks
how efficient a typical electrical motor is? - Answers - 95
A Level 2 Charger can change up to how many times faster than a Level 1 Charger? -
Answers - About 5 to 6 times
, What do you tell a customer who asks how long it takes to completely charge a PHEV
using a Level 2 Charger? - Answers - 2 to 4 hours
When equipped, what feature can you show customers to provide visual awareness on
how to maximize range while driving? - Answers - Efficiency Coach
The Jeep Wrangler 4xe's Hybrid mode combines electric motor and gas engine power
to achieve 375 horsepower and ___________ of torque. - Answers - 470 pound-feet
Able to achieve vehicle recharge times as low as under one hour, where are Level 3
Chargers generally located? - Answers - High traffic areas
Battery size and weight, state of charge, charging capacity of the battery and charge
acceptance rate all impact ____________? - Answers - Charging Time
What is another term for "Max Regeneration" to use with customers, which allows a
driver to slow the vehicle by simply their foot off the accelerator? - Answers - One
Pedal Driving
What do you tell a customer who asks how many miles of electric range they can
typically expect from a PHEV? - Answers - 20 to 50 miles
An EV customer is curious how much they can expect to save in fuel costs over a 15-
year period, so you offer that "according to the U.S. Department of Energy's National
Renewable Energy Laboratory, EV owners who keep their vehicle for 15 years can
expect to save up to how much on fuel costs?" - Answers - 14,500 dollars
What website would you visit to show a customer the My Plug-In Hybrid Calculator? -
Answers - fueleconomy.gov
Which insurance company sponsors a website where you can take customers to search
local, state, and national gas prices? - Answers - AAA
When creating a comparison for customers, why do you need to know the local fuel
prices for electricity and gasoline when using fueleconomy.gov? - Answers - To correct
any misinformation from inaccurate fuel cost figures when creating a comparison for
customers
What cost do you need to calculate potential customer fuel savings by using electricity
instead of gas? - Answers - Cost per kWh in your local area
What would you tell a customer who asks what popular model is built in Volkswagen's
Chatanooga, Tennessee, factory? - Answers - Volkswagen ID.4
Which of the following is a comprehensive resource for competitive information to
review with customers? - Answers - iShowroom
What unique feature should you discuss with customers that serves as both an energy
storage device and a charging source? - Answers - Traction Battery
What tool should you demonstrate to customers that allows you to set up a charging
schedule, initiate charging on demand and set up maximum battery state-of-charge to
prolong battery life? - Answers - Brand Mobile App
_____________ is a technique to use if your vehicle doesn't start to charge
automatically after being plugged in. - Answers - Double-Plug Sequence
When discussing EV cost efficiencies with customers, what scalable technology is
shared by all three Stellantis Electric Drive Modules? - Answers - Power Inverter
What captures energy from regenerative braking and uses it to charge the traction
battery pack? - Answers - An electric motor
Which of the following is NOT a benefit of preconditioning the vehicle cabin? - Answers
- Supports a comfortable interior
A desire to lower C02 emissions, the recycling of EV parts and batteries, and the use of
sustainable manufacturing are important to customers who believe in ___________? -
Answers - Social Responsibility
What trend demonstrates EVs are becoming more compatible with the diverse lifestyles
of their owners? - Answers - Expansion of charging locations to rural areas, parks,
hotels, and resorts
What is the warranty for a High Voltage Battery Pack on a 2023 Pacifica Plug-In
Hybrid? - Answers - 8 years/100,000 miles or 10 years/150,000 miles for Zero
Emission States
What process is important to discuss with customers that enables the sharing of
hardware, software, and key components? - Answers - Plug-and-play design and
manufacturing
Which of the following components is NOT part of an Electric Drive Module (EDM)? -
Answers - Generator
While an ICE engine is about 30 percent efficient, what do you tell a customer who asks
how efficient a typical electrical motor is? - Answers - 95
A Level 2 Charger can change up to how many times faster than a Level 1 Charger? -
Answers - About 5 to 6 times
, What do you tell a customer who asks how long it takes to completely charge a PHEV
using a Level 2 Charger? - Answers - 2 to 4 hours
When equipped, what feature can you show customers to provide visual awareness on
how to maximize range while driving? - Answers - Efficiency Coach
The Jeep Wrangler 4xe's Hybrid mode combines electric motor and gas engine power
to achieve 375 horsepower and ___________ of torque. - Answers - 470 pound-feet
Able to achieve vehicle recharge times as low as under one hour, where are Level 3
Chargers generally located? - Answers - High traffic areas
Battery size and weight, state of charge, charging capacity of the battery and charge
acceptance rate all impact ____________? - Answers - Charging Time
What is another term for "Max Regeneration" to use with customers, which allows a
driver to slow the vehicle by simply their foot off the accelerator? - Answers - One
Pedal Driving
What do you tell a customer who asks how many miles of electric range they can
typically expect from a PHEV? - Answers - 20 to 50 miles
An EV customer is curious how much they can expect to save in fuel costs over a 15-
year period, so you offer that "according to the U.S. Department of Energy's National
Renewable Energy Laboratory, EV owners who keep their vehicle for 15 years can
expect to save up to how much on fuel costs?" - Answers - 14,500 dollars
What website would you visit to show a customer the My Plug-In Hybrid Calculator? -
Answers - fueleconomy.gov
Which insurance company sponsors a website where you can take customers to search
local, state, and national gas prices? - Answers - AAA
When creating a comparison for customers, why do you need to know the local fuel
prices for electricity and gasoline when using fueleconomy.gov? - Answers - To correct
any misinformation from inaccurate fuel cost figures when creating a comparison for
customers
What cost do you need to calculate potential customer fuel savings by using electricity
instead of gas? - Answers - Cost per kWh in your local area
What would you tell a customer who asks what popular model is built in Volkswagen's
Chatanooga, Tennessee, factory? - Answers - Volkswagen ID.4
Which of the following is a comprehensive resource for competitive information to
review with customers? - Answers - iShowroom
