BCOMM TEST BANK FINAL EXAM QUESTIONS
The "information technology paradox" refers to
a. widespread confusion over how to utilize email and IM.
b. the idea that technology has cut down interpersonal communication in business.
c. the idea that information tools (such as email) can waste as much time as they save.
d. None of these. - Answers - c
Most organizations that embrace the 2.0 approach to business communication will still
follow a more traditional approach for some communications (such as strategic plans
and policy documents).
Select one:
True
False - Answers - True
Which of the following is not one of the five ways to get the audience to notice your
messages?
Select one:
a. Acknowledge the importance of the situation.
b. Practice empathy.
c. Use words, images, and designs that are familiar.
d. Consider audience expectations. - Answers - a
In order for audience members to respond appropriately to a business message, they
must
Select one:
a. remember the message.
b. be able to respond to the message.
c. be motivated to respond to the message.
d. do all of these. - Answers - d
A flatter organizational structure
Select one:
a. tends to increase the chance of communication breakdowns.
b. helps make communication flow more efficiently.
c. is obsolete now that social networking is so widespread.
d. is helpful for small companies only. - Answers - b
The quality of performing at a high level and conducting oneself with pride and purpose
is known as
Select one:
a. expediency.
b. professionalism.
, c. entrepreneurialism.
d. impression management. - Answers - b
To help establish clear guidelines for ethical behavior, many companies provide
employees a written
Select one:
a. ethics audit.
b. ethical dilemma.
c. ethical lapse.
d. code of ethics. - Answers - d
Plagiarism is only a problem in the classroom. In the business environment, it's just
another term for information sharing.
Select one:
True
False - Answers - False
An example of downward communication is
Select one:
a. a junior staff person giving information to a staff supervisor.
b. a sales manager giving instructions to a salesperson.
c. an email message about sick leave from one staff secretary to another.
d. a company briefing held on the organization's top floor. - Answers - b
In the first step of the communication process, the sender
Select one:
a. decides what to say.
b. chooses a communication channel.
c. has an idea.
d. chooses a communication medium. - Answers - c
Among other factors, the globalization of business has decreased the demand for
skilled communicators.
Select one:
True
False - Answers - False
All of the following are examples of unethical communication except
Select one:
a. using jargon.
b. selective misquoting.
c. distorting visuals.
d. plagiarism. - Answers - a
In which of the following organizational structures do employees report to two managers
at the same time?
The "information technology paradox" refers to
a. widespread confusion over how to utilize email and IM.
b. the idea that technology has cut down interpersonal communication in business.
c. the idea that information tools (such as email) can waste as much time as they save.
d. None of these. - Answers - c
Most organizations that embrace the 2.0 approach to business communication will still
follow a more traditional approach for some communications (such as strategic plans
and policy documents).
Select one:
True
False - Answers - True
Which of the following is not one of the five ways to get the audience to notice your
messages?
Select one:
a. Acknowledge the importance of the situation.
b. Practice empathy.
c. Use words, images, and designs that are familiar.
d. Consider audience expectations. - Answers - a
In order for audience members to respond appropriately to a business message, they
must
Select one:
a. remember the message.
b. be able to respond to the message.
c. be motivated to respond to the message.
d. do all of these. - Answers - d
A flatter organizational structure
Select one:
a. tends to increase the chance of communication breakdowns.
b. helps make communication flow more efficiently.
c. is obsolete now that social networking is so widespread.
d. is helpful for small companies only. - Answers - b
The quality of performing at a high level and conducting oneself with pride and purpose
is known as
Select one:
a. expediency.
b. professionalism.
, c. entrepreneurialism.
d. impression management. - Answers - b
To help establish clear guidelines for ethical behavior, many companies provide
employees a written
Select one:
a. ethics audit.
b. ethical dilemma.
c. ethical lapse.
d. code of ethics. - Answers - d
Plagiarism is only a problem in the classroom. In the business environment, it's just
another term for information sharing.
Select one:
True
False - Answers - False
An example of downward communication is
Select one:
a. a junior staff person giving information to a staff supervisor.
b. a sales manager giving instructions to a salesperson.
c. an email message about sick leave from one staff secretary to another.
d. a company briefing held on the organization's top floor. - Answers - b
In the first step of the communication process, the sender
Select one:
a. decides what to say.
b. chooses a communication channel.
c. has an idea.
d. chooses a communication medium. - Answers - c
Among other factors, the globalization of business has decreased the demand for
skilled communicators.
Select one:
True
False - Answers - False
All of the following are examples of unethical communication except
Select one:
a. using jargon.
b. selective misquoting.
c. distorting visuals.
d. plagiarism. - Answers - a
In which of the following organizational structures do employees report to two managers
at the same time?
