CPI Study Guide
At which crisis/behavior level do you see a decrease in physical and emotional energy and a
regaining of rationality? - ANSTension Reduction
At which crisis/behavior level does the individual begin to lose rationality? - ANSDefensive
Stage:
. Questioning
. Refusal
. Release
. Intimidation
. Tension Reduction
List the 4 crisis development/behavior levels and the corresponding staff
attitudes/approaches. - ANSBehavior Levels/:Staff Attitudes/Approaches
1. Positive support for anxiety 2. Defensive : Directive
3. Acting-Out Person : Nonviolent Physical Crisis Intervention
4. Tension Reduction : Therapeutic Rapport
Name one way to respond to the following types of questions:
a. Information-seeking:
b. Challenging - ANSa. Information-seeking:
>Give rational response
b. Challenging:
>Stick to topic (redirect), set limits
Name the five levels of the Verbal Escalation Continuum: - ANSDefensive Stage:
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension Reduction
Name the two that an individual can act out. - ANSa. Verbal
b. Physical
Name three reasons for using the CPI Supportive Stance. - ANS1. Respect (honors
personal space)
2. Less threatening, intimidating, and difficult for the acting person to handle 3. Safety
Name two ways to respond to individuals in the Release stage. - ANSa. Allow individual to
let off steam, if possible
b. Remove audience or Acting-Out individual
What are the three components of proverbial communication (how you say what you say)? -
ANSa. Tone - flat and neutral tone
b. Volume - trying not to escalate
c. Cadence - Balancing rhythmic flow
What are the three keys to settling limits? - ANS.Must be clear and concise
. It must be reasonable-is individual physically and mentally able to do it?
. Must be enforceble. Is it enforceable legally in school policy.
At which crisis/behavior level do you see a decrease in physical and emotional energy and a
regaining of rationality? - ANSTension Reduction
At which crisis/behavior level does the individual begin to lose rationality? - ANSDefensive
Stage:
. Questioning
. Refusal
. Release
. Intimidation
. Tension Reduction
List the 4 crisis development/behavior levels and the corresponding staff
attitudes/approaches. - ANSBehavior Levels/:Staff Attitudes/Approaches
1. Positive support for anxiety 2. Defensive : Directive
3. Acting-Out Person : Nonviolent Physical Crisis Intervention
4. Tension Reduction : Therapeutic Rapport
Name one way to respond to the following types of questions:
a. Information-seeking:
b. Challenging - ANSa. Information-seeking:
>Give rational response
b. Challenging:
>Stick to topic (redirect), set limits
Name the five levels of the Verbal Escalation Continuum: - ANSDefensive Stage:
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension Reduction
Name the two that an individual can act out. - ANSa. Verbal
b. Physical
Name three reasons for using the CPI Supportive Stance. - ANS1. Respect (honors
personal space)
2. Less threatening, intimidating, and difficult for the acting person to handle 3. Safety
Name two ways to respond to individuals in the Release stage. - ANSa. Allow individual to
let off steam, if possible
b. Remove audience or Acting-Out individual
What are the three components of proverbial communication (how you say what you say)? -
ANSa. Tone - flat and neutral tone
b. Volume - trying not to escalate
c. Cadence - Balancing rhythmic flow
What are the three keys to settling limits? - ANS.Must be clear and concise
. It must be reasonable-is individual physically and mentally able to do it?
. Must be enforceble. Is it enforceable legally in school policy.
