STQM - Week 2 UPDATED ACTUAL Exam Questions and
CORRECT Answers
Improving Operational Efficiency - Identify areas of waste and streamline processes to reduce
costs and improve profitability.
Enhancing Customer Satisfaction - Understand customer needs and preferences to improve
service, menu offerings, and the overall experience.
Crucial Roadmap - Strategic management is essential for navigating uncertainties, seizing
opportunities, and achieving sustainable success in the competitive tourism and hospitality sector
Vision - represents long-term goals
Mission - defines purpose
Values - guiding principles that aid in achieving them
Alignment - improves decison-making and resource allocation
Gaining - ______________ a competitive edge requires understanding the target market,
addressing their wants and needs, and providing unique value propositions that differentiate from
competitors.
Staying - Staying innovative and adaptable to market trends is essential.
CORRECT Answers
Improving Operational Efficiency - Identify areas of waste and streamline processes to reduce
costs and improve profitability.
Enhancing Customer Satisfaction - Understand customer needs and preferences to improve
service, menu offerings, and the overall experience.
Crucial Roadmap - Strategic management is essential for navigating uncertainties, seizing
opportunities, and achieving sustainable success in the competitive tourism and hospitality sector
Vision - represents long-term goals
Mission - defines purpose
Values - guiding principles that aid in achieving them
Alignment - improves decison-making and resource allocation
Gaining - ______________ a competitive edge requires understanding the target market,
addressing their wants and needs, and providing unique value propositions that differentiate from
competitors.
Staying - Staying innovative and adaptable to market trends is essential.
