CISR Agency Operations Self Quiz QUESTIONS WITH
ANSWERS RATED A+
Which one of the following statements regarding alternative markets is correct? - Agents do not
typically have binding authority in alternative markets
Which one of the following statements concerning non-admitted insurance companies is correct?
- Non-admitted insurance companies can only be accessed by an excess/surplus lines broker
The Managing General Agent (or Agency) can best be described as representing: - One or more
insurance companies
A process involving the transfer of risk from one insurer call the ceding (or primary) company,
to another called the reinsure - Reinsurance
Form of reinsurance in which a contract automatically establishes the terms for reinsuring a class
or classes of business. - Treaty Reinsurance
Form of reinsurance using offer and acceptance of individual risks in which, under a contract of
reinsurance, the reinsurer retains the faculty accept or reject each risk offered by the ceding
company. - Facultative reinsurance
Which is the most important component of face-to-face communication? - Body Language
The four primary communication skill areas are: - Listening, speaking, writing, and body
language
Face-to-face non-verbal communication with customers is improved with each of the following,
except: - Maintaining constant direct eye contact
Which one of the following does not normally apply regarding the use of social media in an
insurance agency? - Most agencies provide their staff with a personal email address.
Two-way communication is best described as: - Speaking and listening
Which one of the following methods could reduce the likelihood of an errors and omissions
claim? - Using standardized letters or memos
Which one of the following statements does not describe a purpose of a position guide? - Used to
determine promotions.
A formal training plan for sales and service staff of an agency should include strong skill
development in which of the three major areas. - Technical, product knowledge, agency process
(The Agency Way)
ANSWERS RATED A+
Which one of the following statements regarding alternative markets is correct? - Agents do not
typically have binding authority in alternative markets
Which one of the following statements concerning non-admitted insurance companies is correct?
- Non-admitted insurance companies can only be accessed by an excess/surplus lines broker
The Managing General Agent (or Agency) can best be described as representing: - One or more
insurance companies
A process involving the transfer of risk from one insurer call the ceding (or primary) company,
to another called the reinsure - Reinsurance
Form of reinsurance in which a contract automatically establishes the terms for reinsuring a class
or classes of business. - Treaty Reinsurance
Form of reinsurance using offer and acceptance of individual risks in which, under a contract of
reinsurance, the reinsurer retains the faculty accept or reject each risk offered by the ceding
company. - Facultative reinsurance
Which is the most important component of face-to-face communication? - Body Language
The four primary communication skill areas are: - Listening, speaking, writing, and body
language
Face-to-face non-verbal communication with customers is improved with each of the following,
except: - Maintaining constant direct eye contact
Which one of the following does not normally apply regarding the use of social media in an
insurance agency? - Most agencies provide their staff with a personal email address.
Two-way communication is best described as: - Speaking and listening
Which one of the following methods could reduce the likelihood of an errors and omissions
claim? - Using standardized letters or memos
Which one of the following statements does not describe a purpose of a position guide? - Used to
determine promotions.
A formal training plan for sales and service staff of an agency should include strong skill
development in which of the three major areas. - Technical, product knowledge, agency process
(The Agency Way)
