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Hartman's Phlebotomy Technician Chapter 1 Exam Questions with Correct Answers Verified by Experts| Latest Update

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Hartman's Phlebotomy Technician Chapter 1 Exam Questions with Correct Answers Verified by Experts| Latest Update

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Hartman's Phlebotomy Technician Chapter 1 Exam Questions with Correct Answers Verified
by Experts| Latest Update

chain of command the line of authority that moves from the top of a hierarchy to the lowest
level. ensures patients get proper care



liability held responsible for harming



scope of practice the tasks healthcare workers are allowed to perform according to state or
federal laws or facility policy.



venipuncture puncture of the vein



veins blood vessels that carry blood towards the heart



capillary puncture derma puncture



capillary puncture blood collected puncturing skin usually in fingertip or heel



capillaries tiny blood vessels just below skin



policy course of action that should be taken every time certain situations occurs



procedure a method or way of doing something



example of a policy healthcare must remain confidential



example of procedure a facility may have a procedure for reporting incidents

, requisition the testing order



quality assurance make sure care is being provided according to facility policy and
procedures with results that meet expectations



quality improvement in healthcare practices that seek to make care better in a way that can
be measured



quality control processes put into place to document that standards are being met



CLSI Clinical and Laboratory Standards Institute



CLSI (Clinical Laboratory Standards Institute) non profit organization that works with
government agencies and healthcare providers to develop standards of practice for labs
worldwide.



certification process used in healthcare to ensure skills are mastered for particular positions



clinical experience hands on practice with patients



continuing education keeps workers up to date on changes in medicine that effect their job



professional having to do with work



personal outside of job life



professionalism behaving properly at work

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