Operations Management Chapter 1 Quiz Latest Version with Certified Solutions

Operations Management Chapter 1 Quiz Latest Version with Certified Solutions What is the primary focus of operations management? Managing the processes that convert inputs into outputs What does operations management help organizations achieve? Higher productivity and better resource use Who is responsible for making sure goods or services are produced efficiently? The operations manager What is an example of an input in the production process? Raw materials, labor, or energy What is the output of a service operation like a hospital? Treated and satisfied patients 2 What is the function of process planning in operations management? To determine how work will flow and be completed How does quality relate to operations management? It ensures the output meets customer expectations What is the term for doing more with less in production? Efficiency What is a system in operations management? A group of interrelated parts working toward a common output What are the three main functions in every business? Operations, marketing, and finance Why is capacity important in operations management? It limits how much an operation can produce 3 What do we call the study of how long it takes to complete a task? Time analysis Why must operations be aligned with business strategy? To support company goals and customer satisfaction How is operations management different from supply chain management? Operations focuses on internal processes, while supply chain covers external coordination What is one goal of lean operations? To eliminate waste and increase flow How does inventory impact operations performance? Too much or too little inventory can affect efficiency and cost Why are service operations harder to standardize than manufacturing? Services are intangible and often customized 4 What is an example of a decision made by an operations manager? Choosing the best layout for a factory or office What is operations strategy? A plan to use operations to achieve competitive advantage What is the significance of forecasting