BOMI - FM Fundamentals
Quality assessment - answer Facilities management responsibilities such as evaluating
the effectiveness of service, benchmarking, management of audits, and development of
innovative improvements
What professional aspect of facilities management distinguishes it from related
professions? - answer coordination across traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity - answer improve the
work environment
three dimensions of quality - answer input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - answer25%
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - answer strategic planning
Facilities management responsibilities such as evaluating the effectiveness of service,
benchmarking, management of audits, and development of innovative improvements
are all part of what function? - answerquality assessment
What professional aspect of facilities management distinguishes it from related
professions? - answercoordination across traditionally separate disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid crisis
management? - answerparticipate in discussions of the central management issues
How can a facilities manager best improve worker productivity? - answerimprove the
work environment
According to TQM/CQI literature, what are the three dimensions of quality? -
answerinput, process, and output
What percent of a company's capital assets does the average facilities department
manage? - answer25 percent
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - answerstrategic planning
In most companies, how are facilities departments viewed? - answeras overhead
,What is the most expensive element of most office and other white-collar workplaces? -
answerpeople
How can facilities management successfully affect the corporate mission? - answerby
linking asset planning to corporate goals
Define property management - answerThe process of maintaining and creating value in
real property consistent with the owner's objectives and in compliance with the highest
standard of professional ethics. In real estate, the process of profitable operation and
management of owned, leased, or subleased real property for a building owner,
developer, or land lord.
Define asset management - answerAsset management: Maximizing value to a portfolio
of properties from acquisition to disposition within the objectives defined by the owner.
Asset management uses strategic planning, investment analysis, and the positioning of
a property in the market place.
Facility management, or inside-out view? - answerThe facility manager looks from
inside the business out to the external environment of economic forces, the
marketplace, corporate competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive and prosper in its
external environment.
Real property, or outside-in view? - answerA real estate organization views the facility
as a building, a commercial property designed to produce revenue. The building does
not support the real property business; it is the business.
What do all facilities management functions have aspects of? - answerstrategy and
tactics
What facilities activity usually produces the best overall financial and qualitative
performance? - answerdevising a good strategy
Define a program. - answerany kind of work activities that the facilities manager wants
specifically to manage and track on an ongoing basis
Define a project. - answera set of tasks related to the achievement of a specific
objective
Behind personnel, what is the second largest expense on company ledgers? -
answerfacilities
What is situational analysis? - answercapturing information about each external element
that can have an influence on the facilities department in the coming year
, What is the definition of a capitalized project? - answerprojects that create assets with
lasting value
What is the strategy that enables facilities managers to accommodate rapid changes in
space needs? - answerlease management
What are some tactical activities associated with a strategic function? -
answerconstruction project management; alteration, renovation, and workplace
installation; and workplace planning, allocation, and management
What are the two types of tactical activities? - answerProcesses and procedures
What is the work reception center used for? - answerit is the core of the tactical facilities
function and the place customers contact when they need a facilities service
What defines a service request classified as project work? - answerwhen a service
request involves multiple trades or skill, changes in the form or
Who are the individuals most qualified to determine if you are providing quality service?
- answerthe customers
In the tactical sense, when does service delivery begin? - answerwhen the customer
makes a request
Evaluating customer service by the dollars or time spent per unit compared with
historical company data, industry standards, or benchmarking partners provides a
measurement of what? - answerefficiency
Evaluating customer service by how well the organizational objectives were met
provides a measure of what? - answereffectiveness
Evaluating customer service by the timeliness of the service delivered provides a
measurement of what? - answerresponsiveness
The most common form of financial evaluation involves measuring what? -
answeractual expenses against the allocated operating budget
What is the greatest value of benchmarking? - answerto compare performance
indicators
By tracking data over time, you can develop trend analysis of what aspects of space
utilization? - answerdowntime for change and reconfiguration, float or swing space, and
storage areas
What is the best way to determine whether space is being appropriately used? -
answeruse a customer satisfaction survey
Quality assessment - answer Facilities management responsibilities such as evaluating
the effectiveness of service, benchmarking, management of audits, and development of
innovative improvements
What professional aspect of facilities management distinguishes it from related
professions? - answer coordination across traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity - answer improve the
work environment
three dimensions of quality - answer input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - answer25%
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - answer strategic planning
Facilities management responsibilities such as evaluating the effectiveness of service,
benchmarking, management of audits, and development of innovative improvements
are all part of what function? - answerquality assessment
What professional aspect of facilities management distinguishes it from related
professions? - answercoordination across traditionally separate disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid crisis
management? - answerparticipate in discussions of the central management issues
How can a facilities manager best improve worker productivity? - answerimprove the
work environment
According to TQM/CQI literature, what are the three dimensions of quality? -
answerinput, process, and output
What percent of a company's capital assets does the average facilities department
manage? - answer25 percent
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - answerstrategic planning
In most companies, how are facilities departments viewed? - answeras overhead
,What is the most expensive element of most office and other white-collar workplaces? -
answerpeople
How can facilities management successfully affect the corporate mission? - answerby
linking asset planning to corporate goals
Define property management - answerThe process of maintaining and creating value in
real property consistent with the owner's objectives and in compliance with the highest
standard of professional ethics. In real estate, the process of profitable operation and
management of owned, leased, or subleased real property for a building owner,
developer, or land lord.
Define asset management - answerAsset management: Maximizing value to a portfolio
of properties from acquisition to disposition within the objectives defined by the owner.
Asset management uses strategic planning, investment analysis, and the positioning of
a property in the market place.
Facility management, or inside-out view? - answerThe facility manager looks from
inside the business out to the external environment of economic forces, the
marketplace, corporate competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive and prosper in its
external environment.
Real property, or outside-in view? - answerA real estate organization views the facility
as a building, a commercial property designed to produce revenue. The building does
not support the real property business; it is the business.
What do all facilities management functions have aspects of? - answerstrategy and
tactics
What facilities activity usually produces the best overall financial and qualitative
performance? - answerdevising a good strategy
Define a program. - answerany kind of work activities that the facilities manager wants
specifically to manage and track on an ongoing basis
Define a project. - answera set of tasks related to the achievement of a specific
objective
Behind personnel, what is the second largest expense on company ledgers? -
answerfacilities
What is situational analysis? - answercapturing information about each external element
that can have an influence on the facilities department in the coming year
, What is the definition of a capitalized project? - answerprojects that create assets with
lasting value
What is the strategy that enables facilities managers to accommodate rapid changes in
space needs? - answerlease management
What are some tactical activities associated with a strategic function? -
answerconstruction project management; alteration, renovation, and workplace
installation; and workplace planning, allocation, and management
What are the two types of tactical activities? - answerProcesses and procedures
What is the work reception center used for? - answerit is the core of the tactical facilities
function and the place customers contact when they need a facilities service
What defines a service request classified as project work? - answerwhen a service
request involves multiple trades or skill, changes in the form or
Who are the individuals most qualified to determine if you are providing quality service?
- answerthe customers
In the tactical sense, when does service delivery begin? - answerwhen the customer
makes a request
Evaluating customer service by the dollars or time spent per unit compared with
historical company data, industry standards, or benchmarking partners provides a
measurement of what? - answerefficiency
Evaluating customer service by how well the organizational objectives were met
provides a measure of what? - answereffectiveness
Evaluating customer service by the timeliness of the service delivered provides a
measurement of what? - answerresponsiveness
The most common form of financial evaluation involves measuring what? -
answeractual expenses against the allocated operating budget
What is the greatest value of benchmarking? - answerto compare performance
indicators
By tracking data over time, you can develop trend analysis of what aspects of space
utilization? - answerdowntime for change and reconfiguration, float or swing space, and
storage areas
What is the best way to determine whether space is being appropriately used? -
answeruse a customer satisfaction survey
