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TEST BANK for Communication in Nursing 10th Edition Julia Balzer Riley . Chapter 1-30 Questions with correct and verified answers. GUARANTEED A+ GRADE.

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TEST BANK for Communication in Nursing 10th Edition Julia Balzer Riley . Chapter 1-30 Questions with correct and verified answers. GUARANTEED A+ GRADE. 1. Which statement describes the affective aspect of learning effective communication strategies? a. “The practitioner should use clear, direct statements using objective words.” b. “The practitioner uses body language that is congruent with the verbal message.” c. “The practitioner believes that positive communication strategies build confidence.” d. “The practitioner practices assertive and responsible communication strategies.” CORRECT ANSWER:C Learning involves three domains: the cognitive aspects (understanding and meaning), affective aspects (feelings, values, and attitudes), and psychomotor aspects (physical capability).Learning basic communication skills involves the cognitive domain; building confidence through a belief in the value and impact of positive communication is the affective domain; and putting skills into action is the psychomotor domain.DIF: Comprehension REF: p. 13 TOP: Integrated Process: Communication and Documentation MSC: Psychosocial Integrity 2. The practitioner manager asks the staff practitioner to work an extra shift. Which response by the staff practitioner is assertive and based on rational beliefs? a. “I don’t want you upset, so I will work extra.” b. “Why do I always have to cover extra shifts?” c. “I am not able to work an extra shift.” d. “If you can’t find anyone else, I will do it.” CORRECT ANSWER:C The staff practitioner may turn down even a reasonable request; an assertive response avoids irrational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated Process: Communication and Documentation MSC: Safe and Effective Care Environment: Management of Care 3. A practitioner manager offers a staff practitioner a choice between working 8- or 12 hour shifts. Which statement, if made by the staff practitioner, is nonassertive and may result in a frustrated response from the practitioner manager? a. “I want to decide the shifts for all of the other staff practitioners.” b. “Do whatever you want. It doesn’t really matter to me.” c. “Thank you for offering me a choice. I prefer 12-hour shifts.” d. “You will never be able to give me what I really want to work.” CORRECT ANSWER:B A statement that allows others to make decisions for a person is an example of a nonassertive style of communication; the response of others to a nonassertive statement may include disrespect, guilt, anger, or frustration. Statements that make choices for others or that are accusations are examples of aggressive styles of communication; the response of others to an aggressive statement may include hurt, defensiveness, or humiliation. A statement that allows making one’s own decisions is an example of assertive style of communication; the response of others to an assertive statement may include mutual respect.DIF: Analysis REF: p. 7 TOP: Integrated Process: Communication and Documentation MSC: Safe and Effective Care Environment: Management of Care

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Communication In Nursing 10th Edition Julia Balze
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Communication in Nursing 10th Edition Julia Balze

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