WGU C721- Change Management EXAM LATEST UPDATE 2025
ACTUAL EXAM COMPLETE QUESTIONS AND CORRECT VERIFIED
ANSWERS |100%GUARANTEED PASS!!!
Five elements that support management's effective attainment of organizational goals -
CORRECT ANSWER-planning, organizing, directing, controlling resources, and staffing
Define Management - CORRECT ANSWER-the process of working with and through
people to achieve organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to high
performance. - CORRECT ANSWER-Management and Leadership
What are the traits of an effective change leader? - CORRECT ANSWER-They define
themselves as a change leader, embrace risk instead of being adverse to risk as part of
the change process
Organizational Development - CORRECT ANSWER-the practice of changing people
and organizations for positive growth
Change Management - CORRECT ANSWER-encompasses approaches used by
business content and behavioral process specialists that assist leaders in moving
organizations from a present to future state
Systems Theory - CORRECT ANSWER-organizations are viewed as a total system of
interdependent subsystems with individual components that include people, technology,
work, and culture all of which work together to respond to external environmental
changes such as competitors, customers, or government regulations
Contingency theory - CORRECT ANSWER-viewing organizational dimensions
(strategy, structure, people, work, rewards) as parts of a whole that fit together. When
one of these dimensions is out of sync with the others, issues emerge
Long-Term Approach - CORRECT ANSWER-focuses on lasting effects through
changes in cultural norms including interventions and alter attitudes, behaviors,
processes, knowledge, and structures
Top-down approach - CORRECT ANSWER-seeks to gain top management
commitment and involvement in order to significantly affect intended changes.
Implemented throughout the organization.
Collaborative approach (pg 12) - CORRECT ANSWER-involving professionals who are
affected by changes and who support the changes to the organization
,Analytical Approach - CORRECT ANSWER-examines data, diagnoses present
problems, and motivates change to resolve issues. Accurate diagnostic skills are a core
competency of OD change agents
Facilitation approach - CORRECT ANSWER-uses skilled dialogue and discussion,
listening, feedback when assisting professionals to identify weaknesses and strengths
of the organization: planning for change; managing the change process; and
implementing, coaching, and problem solving during the change
Design approach - CORRECT ANSWER-helps leaders and managers to develop
meaningful work climates where organizational members can accomplish their goals in
a healthy way
What constitutes an internal change? - CORRECT ANSWER-Changes to an
organizations operating system
A formal subsystem consists of: (8 terms) - CORRECT ANSWER-leadership, strategy,
management, goals, marketing, operations, technology, and structure
Type 1 error - CORRECT ANSWER-happens when the environment is actually stable,
but the leaders and mangers perceive it as turbulent and proceed to take unneeded
actions to respond
Type 2 error - CORRECT ANSWER-happens when leaders and managers perceive the
environment as stable when in actuality it is turbulent and they fail to take the necessary
actions thus threatening the survival of the organization
Developmental change - CORRECT ANSWER-involves an improvement of what
already exists
Transitional change - CORRECT ANSWER-consists of an implementation to achieve a
known desired state that is different from the existing one. Ex. Installing a new
technology system
Transformational change - CORRECT ANSWER-involves the emergence of a new,
unknown state for the organization. Ex. Changing the entire structure and culture of an
organization
Dunphy and Stace's Model four levels of change: Level 1 - CORRECT ANSWER-Fine-
Tuning- This type of change involves an ongoing process of matching and fitting an
organization's strategy, structure, and processes with the environment. Ex. Commitment
to the organization's mission and departments
Dunphy and Stace's Model four levels of change: Level 2 - CORRECT ANSWER-
Incremental Adjustment: Incremental adjustments are predictable changes that evolve
, slowly and systematically at a constant rate over time within the organization to fit the
external environment. Ex. Modifying a mission statement
Dunphy and Stace's Model four levels of change: Level 3 - CORRECT ANSWER-
Modular transformation: Organizational change is radical in this type of change but is
focused on subparts rather than on the entire organization. For example: restructuring
departments, changes in key executives responsibilities, introducing new processes.
Related to transitional change
Dunphy and Stace's Model four levels of change: Level 4 - CORRECT ANSWER-
Corporate transformation: This type of change, like transformational change in previous
model, involves an radical shift in the business strategy and changes in the vision,
mission, culture, and systems. There is outside recruitment of new executives. Most, if
not all, of the internal systems and dimensions of an organization are affected
Balogun and Hope-Hailey's Model
Horizontal Axis - CORRECT ANSWER-End Result:
Transformation and Realignment
Balogun and Hope-Hailey's Model
Vertical Axis - CORRECT ANSWER-Nature of Change:
Incremental and Big Bang
Balogun and Hope-Hailey's Model's Four Strategies:
Evolution - CORRECT ANSWER-when the change is incremental but transformation is
the result. This strategy suggests proceeding in a progressive way by also analyzing
both the internal and external environments while implementing the change
Balogun and Hope-Hailey's Model's Four Strategies:
Adaption - CORRECT ANSWER-When the change is also incremental and the end
result is realignment. This is the least intrusive impact on the organization and the most
commonly used
Balogun and Hope-Hailey's Model's Four Strategies:
Revolution - CORRECT ANSWER-When the change is big bang and transformational.
An example might be a company that is bought by another parent firm and the new
owner requests the present leaders and managers to change the vision and mission
and the replace a majority of the workforce
Balogun and Hope-Hailey's Model's Four Strategies:
Reconstruction - CORRECT ANSWER-When the change is big bang combined with
realignment. The organization may experience turmoil as in a turnaround or large
expansion, and the basic business model may remain intact
Proactive response - CORRECT ANSWER-Proactive change involves actively
attempting to make alterations to the workplace and its practices. Companies that take
ACTUAL EXAM COMPLETE QUESTIONS AND CORRECT VERIFIED
ANSWERS |100%GUARANTEED PASS!!!
Five elements that support management's effective attainment of organizational goals -
CORRECT ANSWER-planning, organizing, directing, controlling resources, and staffing
Define Management - CORRECT ANSWER-the process of working with and through
people to achieve organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to high
performance. - CORRECT ANSWER-Management and Leadership
What are the traits of an effective change leader? - CORRECT ANSWER-They define
themselves as a change leader, embrace risk instead of being adverse to risk as part of
the change process
Organizational Development - CORRECT ANSWER-the practice of changing people
and organizations for positive growth
Change Management - CORRECT ANSWER-encompasses approaches used by
business content and behavioral process specialists that assist leaders in moving
organizations from a present to future state
Systems Theory - CORRECT ANSWER-organizations are viewed as a total system of
interdependent subsystems with individual components that include people, technology,
work, and culture all of which work together to respond to external environmental
changes such as competitors, customers, or government regulations
Contingency theory - CORRECT ANSWER-viewing organizational dimensions
(strategy, structure, people, work, rewards) as parts of a whole that fit together. When
one of these dimensions is out of sync with the others, issues emerge
Long-Term Approach - CORRECT ANSWER-focuses on lasting effects through
changes in cultural norms including interventions and alter attitudes, behaviors,
processes, knowledge, and structures
Top-down approach - CORRECT ANSWER-seeks to gain top management
commitment and involvement in order to significantly affect intended changes.
Implemented throughout the organization.
Collaborative approach (pg 12) - CORRECT ANSWER-involving professionals who are
affected by changes and who support the changes to the organization
,Analytical Approach - CORRECT ANSWER-examines data, diagnoses present
problems, and motivates change to resolve issues. Accurate diagnostic skills are a core
competency of OD change agents
Facilitation approach - CORRECT ANSWER-uses skilled dialogue and discussion,
listening, feedback when assisting professionals to identify weaknesses and strengths
of the organization: planning for change; managing the change process; and
implementing, coaching, and problem solving during the change
Design approach - CORRECT ANSWER-helps leaders and managers to develop
meaningful work climates where organizational members can accomplish their goals in
a healthy way
What constitutes an internal change? - CORRECT ANSWER-Changes to an
organizations operating system
A formal subsystem consists of: (8 terms) - CORRECT ANSWER-leadership, strategy,
management, goals, marketing, operations, technology, and structure
Type 1 error - CORRECT ANSWER-happens when the environment is actually stable,
but the leaders and mangers perceive it as turbulent and proceed to take unneeded
actions to respond
Type 2 error - CORRECT ANSWER-happens when leaders and managers perceive the
environment as stable when in actuality it is turbulent and they fail to take the necessary
actions thus threatening the survival of the organization
Developmental change - CORRECT ANSWER-involves an improvement of what
already exists
Transitional change - CORRECT ANSWER-consists of an implementation to achieve a
known desired state that is different from the existing one. Ex. Installing a new
technology system
Transformational change - CORRECT ANSWER-involves the emergence of a new,
unknown state for the organization. Ex. Changing the entire structure and culture of an
organization
Dunphy and Stace's Model four levels of change: Level 1 - CORRECT ANSWER-Fine-
Tuning- This type of change involves an ongoing process of matching and fitting an
organization's strategy, structure, and processes with the environment. Ex. Commitment
to the organization's mission and departments
Dunphy and Stace's Model four levels of change: Level 2 - CORRECT ANSWER-
Incremental Adjustment: Incremental adjustments are predictable changes that evolve
, slowly and systematically at a constant rate over time within the organization to fit the
external environment. Ex. Modifying a mission statement
Dunphy and Stace's Model four levels of change: Level 3 - CORRECT ANSWER-
Modular transformation: Organizational change is radical in this type of change but is
focused on subparts rather than on the entire organization. For example: restructuring
departments, changes in key executives responsibilities, introducing new processes.
Related to transitional change
Dunphy and Stace's Model four levels of change: Level 4 - CORRECT ANSWER-
Corporate transformation: This type of change, like transformational change in previous
model, involves an radical shift in the business strategy and changes in the vision,
mission, culture, and systems. There is outside recruitment of new executives. Most, if
not all, of the internal systems and dimensions of an organization are affected
Balogun and Hope-Hailey's Model
Horizontal Axis - CORRECT ANSWER-End Result:
Transformation and Realignment
Balogun and Hope-Hailey's Model
Vertical Axis - CORRECT ANSWER-Nature of Change:
Incremental and Big Bang
Balogun and Hope-Hailey's Model's Four Strategies:
Evolution - CORRECT ANSWER-when the change is incremental but transformation is
the result. This strategy suggests proceeding in a progressive way by also analyzing
both the internal and external environments while implementing the change
Balogun and Hope-Hailey's Model's Four Strategies:
Adaption - CORRECT ANSWER-When the change is also incremental and the end
result is realignment. This is the least intrusive impact on the organization and the most
commonly used
Balogun and Hope-Hailey's Model's Four Strategies:
Revolution - CORRECT ANSWER-When the change is big bang and transformational.
An example might be a company that is bought by another parent firm and the new
owner requests the present leaders and managers to change the vision and mission
and the replace a majority of the workforce
Balogun and Hope-Hailey's Model's Four Strategies:
Reconstruction - CORRECT ANSWER-When the change is big bang combined with
realignment. The organization may experience turmoil as in a turnaround or large
expansion, and the basic business model may remain intact
Proactive response - CORRECT ANSWER-Proactive change involves actively
attempting to make alterations to the workplace and its practices. Companies that take
