BDS EXAM QUESTIONS WITH CORRECT
ANSWERS 2025/2026 A+ GRADED 100%
VERIFIED
Company Policies - ANS-
Policies and procedures are established by Suddenlink Communications to promote a
better understanding of the philosophies, ideas, and concerns that guide the everyday
operations of Suddenlink Communications. - ANS-
Company policies help define consistent procedures for installing and maintaining
hybrid fiber coaxial (HFC) networks and for working with customers. - ANS-
Responsibility for Equipment - ANS-
Each Suddenlink technician is responsible for knowing the location and condition of any
company-assigned equipment including vehicles. Follow system procedures for
replacing lost, worn or broken tools. - ANS-
Unauthorized Installations/Cable Theft - ANS-
Local, state, and federal laws prohibit unauthorized cable use. Violators are subject to
criminal and civil penalties. Cable theft not only presents a problem in lost revenue but
also often attributes to service problems caused by ingress/egress that effect our paying
customers. It is every employee's responsibility to report any unauthorized installations.
- ANS-
Customer's Privacy - ANS-
Any information relating to a customer that you acquire during the course of working on
his property or in discussions with the customer must be protected in a professional,
secure manner. Do not discuss such information with any unauthorized individuals. Such
information includes but is not limited to: - ANS-
• - ANS- Account number
• - ANS- Credit card number
, • - ANS- Phone number
• - ANS- Name and address
• - ANS- Social security number
• - ANS- Driver's license number
Service Disruptions - ANS-
As an HFC technician, you are expected to perform routine maintenance tasks with little
or no impact on customers. Service interruptions on the HFC backbone may affect
hundreds, or even thousands of customers. Unplanned service interruptions are not
acceptable. Should you have to decide if you need to perform ademand vs. planned
maintenance you must always ask yourself: Is the fix worse than the the problem? If the
answer is yes then wait to do it in a maintenance window. If the answer is no then repair
it immediately. For example, you should not swap out a working amplifier just to try to
improve signal response a little. - ANS-
Testing should be non-intrusive and conducted at available test points using methods
such as the i-stop probe for example. Troubleshooting techniques that inject temporary
signals must be carefully planned to avoid frequencies in use by customers. - ANS-
Managing Outages - ANS-
When service interruptions cannot be avoided, they must be planned and scheduled
when possible. Each system has designated maintenance time slots for making HFC
network repairs that may cause temporary system outages. Work with your supervisor to
schedule repair work in these timeslots whenever circumstances permit. - ANS-
Of course there will be times when equipment will fail for reasons beyond our control.
Such causes like natural disasters, vehicle accidents, equipment failure do to age etc. In
these cases, your goal will be to locate the problem and restore service as quickly as
possible. Your mindset should be temporary solution first and repair second. An analogy
to be like a paramedic going to a sceen of and accident. His goal is to quickly stablize the
situation, stop the bleeding, and then get the people tranported for final medical
restoration. Your goal should be relatively the same. Your goal is to get the outage
restored as quickly as possible using any means available (paper clips and bubble gum if
necessarry) to you. Always do it in a safe manner. Then plan and schedule the final repair
in the normal maintenance window. Work with your supervisor and headend technicians
to isolate the cause of the problem and then work as - ANS-
On-Call Outages - ANS-
ANSWERS 2025/2026 A+ GRADED 100%
VERIFIED
Company Policies - ANS-
Policies and procedures are established by Suddenlink Communications to promote a
better understanding of the philosophies, ideas, and concerns that guide the everyday
operations of Suddenlink Communications. - ANS-
Company policies help define consistent procedures for installing and maintaining
hybrid fiber coaxial (HFC) networks and for working with customers. - ANS-
Responsibility for Equipment - ANS-
Each Suddenlink technician is responsible for knowing the location and condition of any
company-assigned equipment including vehicles. Follow system procedures for
replacing lost, worn or broken tools. - ANS-
Unauthorized Installations/Cable Theft - ANS-
Local, state, and federal laws prohibit unauthorized cable use. Violators are subject to
criminal and civil penalties. Cable theft not only presents a problem in lost revenue but
also often attributes to service problems caused by ingress/egress that effect our paying
customers. It is every employee's responsibility to report any unauthorized installations.
- ANS-
Customer's Privacy - ANS-
Any information relating to a customer that you acquire during the course of working on
his property or in discussions with the customer must be protected in a professional,
secure manner. Do not discuss such information with any unauthorized individuals. Such
information includes but is not limited to: - ANS-
• - ANS- Account number
• - ANS- Credit card number
, • - ANS- Phone number
• - ANS- Name and address
• - ANS- Social security number
• - ANS- Driver's license number
Service Disruptions - ANS-
As an HFC technician, you are expected to perform routine maintenance tasks with little
or no impact on customers. Service interruptions on the HFC backbone may affect
hundreds, or even thousands of customers. Unplanned service interruptions are not
acceptable. Should you have to decide if you need to perform ademand vs. planned
maintenance you must always ask yourself: Is the fix worse than the the problem? If the
answer is yes then wait to do it in a maintenance window. If the answer is no then repair
it immediately. For example, you should not swap out a working amplifier just to try to
improve signal response a little. - ANS-
Testing should be non-intrusive and conducted at available test points using methods
such as the i-stop probe for example. Troubleshooting techniques that inject temporary
signals must be carefully planned to avoid frequencies in use by customers. - ANS-
Managing Outages - ANS-
When service interruptions cannot be avoided, they must be planned and scheduled
when possible. Each system has designated maintenance time slots for making HFC
network repairs that may cause temporary system outages. Work with your supervisor to
schedule repair work in these timeslots whenever circumstances permit. - ANS-
Of course there will be times when equipment will fail for reasons beyond our control.
Such causes like natural disasters, vehicle accidents, equipment failure do to age etc. In
these cases, your goal will be to locate the problem and restore service as quickly as
possible. Your mindset should be temporary solution first and repair second. An analogy
to be like a paramedic going to a sceen of and accident. His goal is to quickly stablize the
situation, stop the bleeding, and then get the people tranported for final medical
restoration. Your goal should be relatively the same. Your goal is to get the outage
restored as quickly as possible using any means available (paper clips and bubble gum if
necessarry) to you. Always do it in a safe manner. Then plan and schedule the final repair
in the normal maintenance window. Work with your supervisor and headend technicians
to isolate the cause of the problem and then work as - ANS-
On-Call Outages - ANS-
