DUMPS
BASE
EXAM DUMPS
PEGASYSTEMS
PEGACPSA24V1
28% OFF Automatically For You
Certified Pega System Architect 24
,1.Which of the following elements must be defined when designing a case lifecycle in
Pega?
A. Stages, processes, and steps
B. Work queues, routing, and reporting
C. SLA timing, notifications, and escalations
D. Data pages, connectors, and integrations
Answer: A
Explanation:
A case lifecycle consists of stages, processes, and steps that define how a case
progresses. Stages represent major phases, processes group related actions, and
steps are tasks within a process. Proper case design ensures scalability and
maintainability.
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en
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2.Which Pega feature allows you to set statuses for a case at different stages?
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A
A. Case Type Designer
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ou
Y
B. Flow Actions
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an
C. Data Transform
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-E
D. Declare Expressions
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io
st
Answer: A
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Q
Explanation:
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xa
The Case Type Designer enables defining case statuses at different stages. It allows
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ea
setting default statuses when a case enters a stage, ensuring clarity in workflow
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w
tracking and reporting.
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02
8.
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ps
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3.In Pega, when should you add an instruction to a task?
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1
V
24
A. To guide users on what needs to be done at a step
A
S
P
B. To enforce business rules automatically
C
A
G
C. To override default SLA urgency values
E
P
s
m
D. To control routing logic for work assignments
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ys
Answer: A
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eg
Explanation:
P
Instructions in tasks provide guidance to users on what actions need to be taken.
They help ensure consistency in case processing by giving clear directions without
affecting workflow automation or decision logic.
4.Which of the following correctly describes the role of a Service Level Agreement
(SLA) in Pega?
A. SLAs define user access levels for a case
B. SLAs help track and enforce processing time limits
C. SLAs determine the role of a user within a case
,D. SLAs automatically create new cases when a deadline is missed
Answer: B
Explanation:
A Service Level Agreement (SLA) enforces time-based performance goals by setting
urgency levels and defining actions if goals are not met. It ensures cases are
completed within specified timeframes.
5.Which SLA configuration parameter determines how important a case is compared
to others?
A. Deadline
B. Goal
C. Urgency
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en
m
D. Passed Deadline
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ie
Answer: C
ch
A
Explanation:
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ou
Y
Urgency defines how critical a case or assignment is. It is used for prioritization and
ce
an
escalations, ensuring high-priority work gets completed promptly. SLAs dynamically
nh
-E
adjust urgency based on case progression.
ns
io
st
ue
Q
m
xa
6.What is the purpose of the Passed Deadline in a Service Level Agreement (SLA)?
lE
ea
A. To assign additional urgency after the deadline has passed
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h
it
w
B. To automatically close the case if no action is taken
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02
C. To remove a case from a queue if the goal is missed
8.
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ps
D. To reset SLA timers if a case is reopened
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Answer: A
D
1
V
24
Explanation:
A
S
P
The Passed Deadline setting in an SLA increases urgency after the deadline has
C
A
G
expired. It helps highlight overdue assignments that need immediate attention.
E
P
s
m
Escalation actions, such as reassignment or notifications, can be triggered. This
te
ys
ensures critical tasks are not left unresolved.
as
eg
P
7.Which element defines major phases in a case lifecycle?
A. Processes
B. Steps
C. Stages
D. Assignments
Answer: C
Explanation:
Stages define the major phases of a case, providing a structured way to organize
work. Each stage groups related processes and steps together to enhance case
, visibility. They help ensure clarity in case flow by distinguishing different sections of
the lifecycle. Stages also support conditional or automatic transitions.
8.A Process in Pega consists of:
A. One or more assignments, automated tasks, or subprocesses
B. A sequence of decisions without user interaction
C. A set of SLAs and urgency calculations
D. A mechanism to restart a case from an earlier stage
Answer: A
Explanation:
A process in Pega is a sequence of steps that guide a case through completion. It
includes assignments for users, automated system actions, and subprocesses to
t
en
m
handle complex workflows. Processes ensure structured execution within a stage.
ve
ie
They help automate decision-making and task distribution.
ch
A
r
ou
Y
ce
an
9.Which of the following is NOT a valid stage transition option in Pega?
nh
-E
A. Automatic transition
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io
st
B. Manual transition
ue
Q
C. Conditional transition
m
xa
D. Urgency-based transition
lE
ea
Answer: D
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it
w
Explanation:
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02
Stage transitions in Pega occur automatically, manually, or conditionally based on
8.
(V
ps
predefined rules. Urgency does not directly trigger stage transitions but affects
um
prioritization of cases. Conditional
D
1
V
24
transitions depend on when rules, ensuring smooth workflow automation. Manual
A
S
P
transitions require explicit user actions.
C
A
G
E
P
s
m
te
ys
10.How does case status help in case management?
as
eg
A. It defines user permissions
P
B. It helps track case progress
C. It determines SLA goals
D. It assigns work to users
Answer: B
Explanation:
Case status provides real-time visibility into where a case is in its lifecycle. It helps
users track progress, identify pending tasks, and determine if intervention is required.
Status changes can trigger workflow automation, such as routing or notifications.
Proper case status management improves reporting and compliance.
BASE
EXAM DUMPS
PEGASYSTEMS
PEGACPSA24V1
28% OFF Automatically For You
Certified Pega System Architect 24
,1.Which of the following elements must be defined when designing a case lifecycle in
Pega?
A. Stages, processes, and steps
B. Work queues, routing, and reporting
C. SLA timing, notifications, and escalations
D. Data pages, connectors, and integrations
Answer: A
Explanation:
A case lifecycle consists of stages, processes, and steps that define how a case
progresses. Stages represent major phases, processes group related actions, and
steps are tasks within a process. Proper case design ensures scalability and
maintainability.
t
en
m
ve
ie
2.Which Pega feature allows you to set statuses for a case at different stages?
ch
A
A. Case Type Designer
r
ou
Y
B. Flow Actions
ce
an
C. Data Transform
nh
-E
D. Declare Expressions
ns
io
st
Answer: A
ue
Q
Explanation:
m
xa
The Case Type Designer enables defining case statuses at different stages. It allows
lE
ea
setting default statuses when a case enters a stage, ensuring clarity in workflow
R
h
it
w
tracking and reporting.
)
02
8.
(V
ps
um
3.In Pega, when should you add an instruction to a task?
D
1
V
24
A. To guide users on what needs to be done at a step
A
S
P
B. To enforce business rules automatically
C
A
G
C. To override default SLA urgency values
E
P
s
m
D. To control routing logic for work assignments
te
ys
Answer: A
as
eg
Explanation:
P
Instructions in tasks provide guidance to users on what actions need to be taken.
They help ensure consistency in case processing by giving clear directions without
affecting workflow automation or decision logic.
4.Which of the following correctly describes the role of a Service Level Agreement
(SLA) in Pega?
A. SLAs define user access levels for a case
B. SLAs help track and enforce processing time limits
C. SLAs determine the role of a user within a case
,D. SLAs automatically create new cases when a deadline is missed
Answer: B
Explanation:
A Service Level Agreement (SLA) enforces time-based performance goals by setting
urgency levels and defining actions if goals are not met. It ensures cases are
completed within specified timeframes.
5.Which SLA configuration parameter determines how important a case is compared
to others?
A. Deadline
B. Goal
C. Urgency
t
en
m
D. Passed Deadline
ve
ie
Answer: C
ch
A
Explanation:
r
ou
Y
Urgency defines how critical a case or assignment is. It is used for prioritization and
ce
an
escalations, ensuring high-priority work gets completed promptly. SLAs dynamically
nh
-E
adjust urgency based on case progression.
ns
io
st
ue
Q
m
xa
6.What is the purpose of the Passed Deadline in a Service Level Agreement (SLA)?
lE
ea
A. To assign additional urgency after the deadline has passed
R
h
it
w
B. To automatically close the case if no action is taken
)
02
C. To remove a case from a queue if the goal is missed
8.
(V
ps
D. To reset SLA timers if a case is reopened
um
Answer: A
D
1
V
24
Explanation:
A
S
P
The Passed Deadline setting in an SLA increases urgency after the deadline has
C
A
G
expired. It helps highlight overdue assignments that need immediate attention.
E
P
s
m
Escalation actions, such as reassignment or notifications, can be triggered. This
te
ys
ensures critical tasks are not left unresolved.
as
eg
P
7.Which element defines major phases in a case lifecycle?
A. Processes
B. Steps
C. Stages
D. Assignments
Answer: C
Explanation:
Stages define the major phases of a case, providing a structured way to organize
work. Each stage groups related processes and steps together to enhance case
, visibility. They help ensure clarity in case flow by distinguishing different sections of
the lifecycle. Stages also support conditional or automatic transitions.
8.A Process in Pega consists of:
A. One or more assignments, automated tasks, or subprocesses
B. A sequence of decisions without user interaction
C. A set of SLAs and urgency calculations
D. A mechanism to restart a case from an earlier stage
Answer: A
Explanation:
A process in Pega is a sequence of steps that guide a case through completion. It
includes assignments for users, automated system actions, and subprocesses to
t
en
m
handle complex workflows. Processes ensure structured execution within a stage.
ve
ie
They help automate decision-making and task distribution.
ch
A
r
ou
Y
ce
an
9.Which of the following is NOT a valid stage transition option in Pega?
nh
-E
A. Automatic transition
ns
io
st
B. Manual transition
ue
Q
C. Conditional transition
m
xa
D. Urgency-based transition
lE
ea
Answer: D
R
h
it
w
Explanation:
)
02
Stage transitions in Pega occur automatically, manually, or conditionally based on
8.
(V
ps
predefined rules. Urgency does not directly trigger stage transitions but affects
um
prioritization of cases. Conditional
D
1
V
24
transitions depend on when rules, ensuring smooth workflow automation. Manual
A
S
P
transitions require explicit user actions.
C
A
G
E
P
s
m
te
ys
10.How does case status help in case management?
as
eg
A. It defines user permissions
P
B. It helps track case progress
C. It determines SLA goals
D. It assigns work to users
Answer: B
Explanation:
Case status provides real-time visibility into where a case is in its lifecycle. It helps
users track progress, identify pending tasks, and determine if intervention is required.
Status changes can trigger workflow automation, such as routing or notifications.
Proper case status management improves reporting and compliance.
