Questions
Workplace violence includes which of the following:
a) Shootings
b) Suicide
c) An intimidating presence
d) All of the above - Correct Answer ✔️✔️d) All of the above
Hazardous surveillance rounds are a requirement of:
a) IAHSS
b) OSHA
c) TJC
d) EPA - Correct Answer ✔️✔️c) TJC
Which of the following is a criteria that is utilized to determine risk?
,a) Occurrences
b) Staffing Levels
c) Frequency
d) Criticality - Correct Answer ✔️✔️d) Criticality
The abduction of an infant or a child is considered to be a
____________ by The Joint Commission (TJC)
a) Sentinel Event
b) Custody Case
c) Security Sensitive Area
d) All of the above - Correct Answer ✔️✔️a) Sentinel Event
The NIOSH defines workplace violence as:
a) Physical threats made by a former employee
b) Physical violence between two coworkers
,c) Harassment of any nature
d) Violent acts committed by a former employee - Correct Answer
✔️✔️c) Harassment of any nature
What percent of customers just go away because of an attitude of
indifference?
a) 5%
b) 10%
c) 35%
d) 68% - Correct Answer ✔️✔️d) 68%
Your effectiveness in dealing with problem behaviors will depend
upon your:
a) Verbal communication skills
b) Ability to remain calm in a crisis
c) Body language
, d) Training
e) All of the above - Correct Answer ✔️✔️e) All of the above
CCTV provides which of the following functions:
a) Access Control
b) General Surveillance
c) Compliance with federal laws
d) A and C - Correct Answer ✔️✔️d) A and C
A requirement for any profession is a:
a) Code of Ethics
b) Management plan
c) Chief Executive Officer
d) Daily Activity Report - Correct Answer ✔️✔️a) Code of Ethics