3CX BASIC AND ADVANCED CERTIFICATION EXAM
QUESTIONS AND ANSWERS|UPDATED VERSION|100%
VERIFIED
As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at
the remote location where the SBC is located nor on the firewall in front of
3CX. - CORRECT ANSWER True
Chat messages across the users of a group can be blocked by unticking the right
"Can
Chat with group members." - CORRECT ANSWER False
Voice mailbox greetings can be different based on the user's profile status. -
CORRECT ANSWER True
A caller connected to a Digital Receptionist can directly dial the extension
number of a user and will directly be transferred to that extension. - CORRECT
ANSWER True
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the
user must enter the Extension Number and voicemail PIN. - CORRECT ANSWER
True
Every extension in 3CX can have its own personal web meeting URL. - CORRECT
ANSWER False
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - CORRECT ANSWER No
Certificates in PFX format are single files containing the certificate and the private
key. - CORRECT ANSWER True
,Is there a way to add a company phonebook contact from the 3CX client -
CORRECT ANSWER Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A
new call comes into this Ring Group. If extension A does not answer the call after
the configured "Ring Time" the call will be forwarded to the "Destination if no
answer" - CORRECT ANSWER False
The way the Digital Receptionist destination is chosen, is controlled by the DTMF
tone it receives. - CORRECT ANSWER True
In general, calls from a Queue to an IP phone will never leave a missed call
notification. - CORRECT ANSWER True
On an existing 3CX installation, if you want to change the public FQDN but keep
the same license key, you must take a backup with all options except "Include
License Key & FQDN," release the FQDN from the license key, reinstall 3CX,
restore the backup and enter the new FQDN with the old license key. -
CORRECT ANSWER True
,When custom prompts are used during the announcement of the Digital
Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16
bit, mono. - CORRECT ANSWER False
Can a range of dates be defined as a Holiday? - CORRECT ANSWER Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - CORRECT ANSWER True
STUN is a method enabling deskphones to discover their public IP address and
port mapping of their internal SIP port. - CORRECT ANSWER True
The order of added extensions in a Ring Group does not matter regardless which
"Ring Strategy" is used by the Ring Group. - CORRECT ANSWER False
The amount of Polling Strategies for Queues depends on the license key activated in
3CX. - CORRECT ANSWER True
An extension can only be part of one group at a time. - CORRECT ANSWER False
In the extension settings, enabling the "Disallow use of extension outside the
LAN" option also blocks remote 3CX Clients from registering. - CORRECT ANSWER
False
Inbound Rules are configured to route calls to different destinations based on
time. The host which runs 3CX is configured to use UTC as its timezone. The
timezone during the 3CX Install Wizard was set to be EEST or GMT+2. Which time
zone will call routing be based upon? - CORRECT ANSWER EST or GMT+2
Review the FQDN allocation guidelines
(https://www.3cx.com/docs/fqdnmanagment- allocation/) and validate this
, statement: In case 3CX was installed with a custom own domain for
company.domain.com the 3CX WebMeeting URL will be domaincom.3cx.net -
CORRECT ANSWER False
QUESTIONS AND ANSWERS|UPDATED VERSION|100%
VERIFIED
As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at
the remote location where the SBC is located nor on the firewall in front of
3CX. - CORRECT ANSWER True
Chat messages across the users of a group can be blocked by unticking the right
"Can
Chat with group members." - CORRECT ANSWER False
Voice mailbox greetings can be different based on the user's profile status. -
CORRECT ANSWER True
A caller connected to a Digital Receptionist can directly dial the extension
number of a user and will directly be transferred to that extension. - CORRECT
ANSWER True
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the
user must enter the Extension Number and voicemail PIN. - CORRECT ANSWER
True
Every extension in 3CX can have its own personal web meeting URL. - CORRECT
ANSWER False
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - CORRECT ANSWER No
Certificates in PFX format are single files containing the certificate and the private
key. - CORRECT ANSWER True
,Is there a way to add a company phonebook contact from the 3CX client -
CORRECT ANSWER Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A
new call comes into this Ring Group. If extension A does not answer the call after
the configured "Ring Time" the call will be forwarded to the "Destination if no
answer" - CORRECT ANSWER False
The way the Digital Receptionist destination is chosen, is controlled by the DTMF
tone it receives. - CORRECT ANSWER True
In general, calls from a Queue to an IP phone will never leave a missed call
notification. - CORRECT ANSWER True
On an existing 3CX installation, if you want to change the public FQDN but keep
the same license key, you must take a backup with all options except "Include
License Key & FQDN," release the FQDN from the license key, reinstall 3CX,
restore the backup and enter the new FQDN with the old license key. -
CORRECT ANSWER True
,When custom prompts are used during the announcement of the Digital
Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16
bit, mono. - CORRECT ANSWER False
Can a range of dates be defined as a Holiday? - CORRECT ANSWER Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - CORRECT ANSWER True
STUN is a method enabling deskphones to discover their public IP address and
port mapping of their internal SIP port. - CORRECT ANSWER True
The order of added extensions in a Ring Group does not matter regardless which
"Ring Strategy" is used by the Ring Group. - CORRECT ANSWER False
The amount of Polling Strategies for Queues depends on the license key activated in
3CX. - CORRECT ANSWER True
An extension can only be part of one group at a time. - CORRECT ANSWER False
In the extension settings, enabling the "Disallow use of extension outside the
LAN" option also blocks remote 3CX Clients from registering. - CORRECT ANSWER
False
Inbound Rules are configured to route calls to different destinations based on
time. The host which runs 3CX is configured to use UTC as its timezone. The
timezone during the 3CX Install Wizard was set to be EEST or GMT+2. Which time
zone will call routing be based upon? - CORRECT ANSWER EST or GMT+2
Review the FQDN allocation guidelines
(https://www.3cx.com/docs/fqdnmanagment- allocation/) and validate this
, statement: In case 3CX was installed with a custom own domain for
company.domain.com the 3CX WebMeeting URL will be domaincom.3cx.net -
CORRECT ANSWER False
