LSUS MBA 704 Exam 5 Prep Questions And Answers Verified 100% Correct

LSUS MBA 704 Exam 5 Prep Questions And Answers Verified 100% Correct what are the four sources of interpersonal conflict - ANSWER -1. personal differences 2. information deficiency 3. role incompatibility 4. environmental stress what term occurs whenever individuals belonging to one group interact, collectively or individually, with another group or its members in terms of their reference group identification - ANSWER -intergroup behavior what are the 5 response categories to individuals interacting with one another - ANSWER -1. forcing 2. accommodating 3. avoiding 4. compromising 5. collaborating what are the four sources of intergroup conflict - ANSWER -1. competition for resources 2. task interdependence 3. jurisdictional ambiguity 4. status struggles what are the 4 physical health concerns linked to stress - ANSWER -1. immune system problems 2. cardiovascular system problems 3. musculoskeletal system problems 4. gastrointestinal system problems what are the 4 direct behaviors that may accompany high levels of stress - ANSWER -1. under/overeating 2. sleeplessness 3. increasing smoking/drinking 4. drug abuse what type of reaction is staying away from a job that is causing stress or quitting the job - ANSWER -flight what type of reaction is when the person may stay on a stress-producing job and become angry or aggressive - ANSWER -fight what are the three main effects of stress and intraindiviudal conflict - ANSWER 1. physical problems 2. psychological problems 3. behavioral problems what are the 5 techniques that individuals can use to eliminate or more effectively manage inevitable, prolonged stress - ANSWER -1. exercise 2. relaxation 3. behavioral self-control 4. cognitive therapy 5. networking what are 4 guidelines to help downsized organizations combat the problems of survivor syndrome - ANSWER -1. be proactive 2. acknowledge survivors' emotions 3. communicate after the downsizing 4. clarify new roles what term is defined as decision-making process among interdependent parties who do not share identical preferences - ANSWER -negotiation what are the 7 common mistakes negotiators make - ANSWER -1. overly affected by the frame of information 2. nonrationally escalate commitment 3. assume their gain must come at the expense of the other party 4. anchored on irrelevant information 5. rely on readily available information 6. fail to consider information that is available 7. overconfident concerning the likelihood of attaining outcomes what term assumes a fixed pie and focuses on how to get the biggest share, or slice of pie - ANSWER -distributive bargaining what term assumes that employees are willing to accept responsibility and improve their daily work processes and relationships - ANSWER -empowerment what term involves successively taking, and then giving up, a sequence of positions - ANSWER -positional bargaining what are the 7 things you should do in a negotiation - ANSWER -1. know your market rate 2. know your own value 3. what's in it for them? 4. be honest 5. try not to give the first number 6. consider other benefits 7. look at the long term what are the four aspects of principled negotiation - ANSWER -1. people 2. interests 3. options 4. criteria what term occurs when managers and employees reach an agreement where trust is counterbalanced with distrust, as there is always at least a degree of suspicion in organizational relationships - ANSWER -optimal trust what are the four postulates of power in organizations that help focus on the political realities - ANSWER -1. organizations are composed of coalitions that compete with one another for resources, energy, and influence 2. various coalitions will seek to protect their interests and positions of influence 3. the unequal distribution of power itself has dehumanizing effects 4. the exercise of power within organizations is one very crucial aspect of the exercise of power within the larger social system what term is the compulsive need to work at the expense of everything else in one's life - ANSWER -workaholic what term is the potential ability to influence behavior, to change the course of events, to overcome resistance, and to get people to do things that they would not otherwise do - ANSWER -power what are the 5 bases of power - ANSWER -1. Legitimate Power