EXAM QUESTIONS AND ANSWERS
Technicians should not decide they will be able to restore a damaged item until they have
__________ the item and communicated with the customer - ANS pretest
The restoration company works for the property owner, who is the primary customer. A
secondary customer is the __________ __________ when the property owner is an
__________ - ANS insurance carrier, insured
Smoke and soot particles are visual by-products of __________ __________. -
ANS incomplete combustion
Heat, fuel, and oxygen are the key elements required for __________. - ANS combustions
The particle size range of combustion smoke particles is _____, ______ microns. - ANS .1 , 4
The general categories into which all smoke residues may be places are PAH (Polycyclic
Aromatic Hydrocarbons) and __________. - ANS sout
Both PAH and soot particles have been reported to be ___________ to humans. -
ANS carcinogenic
A very difficult smoke odor for technicians to overcome is the __________ __________ odor,
also called "psychological" odor. - ANS heightened awareness
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, To remove high levels of protein odor from surfaces, ______ __________ is usually required for
cleaning protein residues. - ANS wet cleaning
When burned, this material will provide a thick, heavy black smeary residue. - ANS Synthetic
Factors to consider in determining the degree of smoke contamination throughout a structure
are the air _______ and ________ generated during combustion. - ANS pressure,
temperature
The severity of soot contamination increases with a ________ of oxygen and decreases when a
_________ _______ of oxygen is present during the fire. - ANS lack, greater quantity
Some materials and surfaces naturally adsorb more odors than others. The odor control
industry refers to them as "__________ _______" - ANS Natural wicks
During a fire, smoke can carry vaporized oils, which eventually settle to leave an _______
______ on surfaces, which is difficult to remove. - ANS oily film
Lighter plastic surfaces subjected to higher temperatures and soot have protentional to
_________ irreversibly. - ANS yellow
From a common sense perspective, safety on the job site is the responsibility of
_______________. - ANS everyone
Safety regulations require companies to prepare a hazardous chemical program, issue
appropriate safety ___________ to employees, and provide them with safety _________. -
ANS equipment, training
Restorers may obtain the most accurate information about potential chemical safety from:
___________ sheets, labels, and ___________. - ANS safety data , equipment
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